I placed my order on August 2nd, 2016. I have tried to cancel it for 3 days as it had never shipped. I get very snippy emails back without answering my question about whether or not my order had shipped. I received an email today, August 15, stating that my order was in route, thank you for your order, blah blah blah. My email they answered was the 3rd one requesting they cancel my order since it hadn't shipped in 10 days already. Instead, I miraculously received a shipping number. I will not order from them again. I ordered oils from Plant Guru after having such a hard time with this company, and they were shipped and received already and I still haven't received Miracle Oils shipment. Careful people.