• Mint

Overview

Mint has a rating of 3.3 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mint most frequently mention credit cards. Mint ranks 154th among Personal Finance sites.

  • Service
    11
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

  • I got my credit cards and back account up and running in no time.
  • I linked my bank account and my Paypal account to them and they've been helping me keep track of my money every since.
  • 2018 Customer Choice Winner

Critical highlights

  • Mint was great when I started 3 years ago (pre-Intuit).
How would you rate Mint?
Top Positive Review

“Love Mint”

Tracy M.
8/18/22

Been using mint for years now to help with my budgeting. Before I just had all my tracking in excel spreadsheets and this is so much easier.

Top Critical Review

“Mint mobile is rubbish”

Fernanda Loureiro L.
1/4/24

I just want to let a review here as I can't do it elsewhere, it doesn't work nowhere and the customer service is rubbish, you just gonna waste your time and money and get stuck everywhere you go. Any good reviews from this company are probably paid, easy to pay Asian people to write good reviews for them.

Reviews (104)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit cards (6) 3 years (4) bank account (8)
Thumbnail of user helenm123
95 reviews
168 helpful votes
September 29th, 2018

I can't recommend this app because it displays only 1 credit score from 1 credit bureau, persistently tracks payments and debits in one's account up to a point but does not keep accurate records of which bank account and which card, in the case of multiple cards and accounts. On occasion, they also display unsolicited offers for loans and supposedly "free" money which likely are scams or lead to trouble. I would use Personal Capital instead though they do not have an app, they have a resident financial advisor who helps with retirement planning and investment decisions. Intuit owns and collects information using the Mint website and app, so Intuit could assert nearly anything to the IRS using the collected data. Be careful.

Tip for consumers:
Block access to apps from your logged in webpage in the bank website after using and removing this app from your phone.

Service
Quality
Thumbnail of user michaels1884
1 review
3 helpful votes
November 24th, 2018

Mint.com seemed to be the answer to my prayers. Simple to use, automatically updates and connects with my checking, credit card accounts. Nine days ago I noticed none of my Citi credit card activity was being reported. I went to Customer Service, available only by Chat. Yesterday I was told "Connectivity for Citibank accounts in Mint is temporarily unavailable at this time. We expect connectivity to be restored soon, please check back again later." Chatted again today, got the same exact message. Looking online, this seems to be an ongoing recurring problem between Mint.com and Citi.

Thumbnail of user bw148
1 review
5 helpful votes
March 13th, 2019

I started using Mint nearly 3 years ago. While it had a few quirks, I just overlooked and lived with them. As the years passed, I noticed that I was having to constantly re-validate logins on a couple of accounts. Then it became the same accounts every few days. Now it's the same accounts daily. I was also not able to add all my accounts as well. I speculate this might be an agreement thing with them and the card issuers, but I asked Mint more than 10 times to add a department store card held with Wells Fargo; nothing ever in response. You cannot customize their monthly budget dates. For example; you get paid on the last day of a given month, their budgets automatically begin on the first of the month. So any income you have posted the month before shows in that month, not in the month you want it to credit. So it skews your income versus debt ratio. Updating any goals you might have created became increasingly frustrating. More than a dozen times I updated interest rates, or changed how much I wanted to apply to a particualar goal jsut to have all the updates disappear when you save it. Maybe latency in the network causes it not to take? Who knows? But any feedback you give them must go to a blackhole office, because I never hear back from any of the issues I brought up.
The last straw with Mint was due to the transactions and Mint's imported version of the description versus how the institutions described them. I recently went to Paris. When we got home and looked at Mint, every transaction for every store we used our credit cards was listed the same; over 15 of them. We had to login to every account and verify which transaction belonged to which card. This is something I expect a financial management tool to do for me. This was not the first time this has happened, it just happened to be the last.
There was a time I would have paid a subscription fee to Intuit if it would help improve Mint and maybe get it some honest maintenance, but that ship has sailed. Account has been deleted and I will find another tool to use. Good bye, Mint... I hope you get better. Maybe I'll be back then...

Thumbnail of user paulad14
1 review
6 helpful votes
April 1st, 2015

I started using Mint 1 month ago, then with making password changes, I could no longer log in, I asked for help but they just send email to reset password, when I tried that a window pop-up up saying Lets Do This, I tried entering password couldn't get in its been that way for 3 weeks now. Just yesterday I was sent an e-mail saying they billed my Capitol one Card for $9.00 IT ISN'T FREE! I also found out there is no Customer Service phone number to straighten out any issues, now I want to delete my account and having one hell of a time because I can't log into Mint.and i m not getting anymore email from mint to resolve this.

Thumbnail of user brianb25
16 reviews
24 helpful votes
October 27th, 2012

It was pretty cool for the first week I had it on my Android Tablet. However, I kept having to input my password and user name to keep it updated... but it didn't update. It has told me for the past 2 weeks that I haven't spent any money, when in the real world, I've spent like $1000. WTH? I was honestly kind of leary about using this site and giving them my bank login, but I haven't seen any odd transactions yet. I'm probably going to delete the app today.

Thumbnail of user gopals
1 review
3 helpful votes
July 4th, 2012

I have been a user of Mint for at least couple of years now, pre-Quicken acquisition. It was a great product, but of late the functionality has regressed because of which I am no longer able to recommend it. Citibank credit card linking is broken for months, now since yesterday Amex linking is broken. I have not had a day lately where some account that used to work at the last login now breaks. Looksd like Quicken acquisition has really screwed things up at Mint. It was such a great product that has been derailed. What a shame!

Thumbnail of user dehilam
3 reviews
15 helpful votes
May 28th, 2011

Mint.com is the perfect example of a brilliant website that sold out to a giant corporation and turned to crap. This website has the ability to securely and automatically update all of your financial information (based on information you provide) and then gives a one stop snapshot of your finances, including all bank accounts, investments, loans etc. The problem is that since being bought out by Intuit/Quicken, the site is now full of glitches and their customer service/technical support is non-existent. It's like the worst Beta site ever, except there are no programmers standing by to sort out the glitches for the final release. It already is the final release. Don't waste your time with this one.

Thumbnail of user stacyl
1 review
1 helpful vote
February 8th, 2010

Online money management tools help a lot in managing your money without any manual task. Currently i am using http://www.manageme7.com for managing my finances. It has some features which i could not find on mint.com. It is an awesome web application with the help of which i can manage my budget and track all my expenses more easily and can save more for my future.

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