Barry W.

I started using Mint nearly 3 years ago. While it had a few quirks, I just overlooked and lived with them. As the years passed, I noticed that I was having to constantly re-validate logins on a couple of accounts. Then it became the same accounts every few days. Now it's the same accounts daily. I was also not able to add all my accounts as well. I speculate this might be an agreement thing with them and the card issuers, but I asked Mint more than 10 times to add a department store card held with Wells Fargo; nothing ever in response. You cannot customize their monthly budget dates. For example; you get paid on the last day of a given month, their budgets automatically begin on the first of the month. So any income you have posted the month before shows in that month, not in the month you want it to credit. So it skews your income versus debt ratio. Updating any goals you might have created became increasingly frustrating. More than a dozen times I updated interest rates, or changed how much I wanted to apply to a particualar goal jsut to have all the updates disappear when you save it. Maybe latency in the network causes it not to take? Who knows? But any feedback you give them must go to a blackhole office, because I never hear back from any of the issues I brought up.
The last straw with Mint was due to the transactions and Mint's imported version of the description versus how the institutions described them. I recently went to Paris. When we got home and looked at Mint, every transaction for every store we used our credit cards was listed the same; over 15 of them. We had to login to every account and verify which transaction belonged to which card. This is something I expect a financial management tool to do for me. This was not the first time this has happened, it just happened to be the last.
There was a time I would have paid a subscription fee to Intuit if it would help improve Mint and maybe get it some honest maintenance, but that ship has sailed. Account has been deleted and I will find another tool to use. Good bye, Mint... I hope you get better. Maybe I'll be back then...