MinnieMeReviews 223

Hi Liezel,

Thank you for your feedback. I truly apologise for the disappointing experience; it’s not the standard we strive to uphold for our customers.

Please remember that our friendly customer service team is always available to help. We value your input, as our goal is to resolve any issues, not generate negative reviews. While we provide shipping time estimates for clarity and transparency, we take pride in our efficient delivery timelines.

I encourage you to reach out to our customer service team so we can resolve this matter and ensure your satisfaction. We are committed to continuous improvement.

Thank you for your understanding!

Best,

Thank you for your review and I am extremely sorry for the unpleasant experience you had with the photo frame.

We have to be mindful of the clay and use self-judgment to determine when to stop softening it. As is the case with any DIY project using clay including pottery. The instructions are only meant to serve as a guide. Sometimes, several factors come into play when it comes to achieving the right consistency of the dough, such as moisture, room temperature, and humidity.

However, we do not want you to be unhappy with your purchase so we have already sent you a return label to send the product back to us for a full refund of your order.

Please contact our customer service team if you have any other concerns.

We appreciate your review, Casey and sincerely apologize for the unpleasant experience.

The dress you ordered is one of our best sellers and we have never received any negative feedback for it before. Our product team has reached out to our supplier to address issues with quality, if any so that this issue never occurs again.

Having said that, we hate to see any of our customers disappointed with their purchase so we have sent you a return label in an email to return the dress for a refund. Once we receive the returned package, we will promptly process a refund.

I hope this helps.

Please contact our customer service team if you have any other concerns.

Thank you for your review, Melissa! I apologize for the unpleasant experience. For an unknown technical reason, your emails were being flagged as Spam by our email server because of which our Customer Service team never received your emails. This issue has now been fixed. We did try to reach out to you to explain the situation but never heard back from you.

I see that your package was delivered and I hope you liked the product you ordered.

If you have any questions or if you would like to share any feedback about the product, please feel free to reach out to us.

Thank you for your review, Ashwini! I understand how frustrating your experience might have been.

As I mentioned during our phone and email conversation, this is the first time we have received a complaint for this item. However, I understand these things might happen, that is why I sent you a free return label to return the item to us for a full refund.
As soon as we receive the returned package, we will promptly issue a refund for your purchase.

I hope this helps.

Thank you for your review, Leeann! The review emails that go out are completely automated. We believe in getting reviews from our customers as it helps us understand their needs and improve our products and services.

The Lounger Nest Bed you ordered was shipped from our warehouse in China and it usually takes 10-20 business days for it to be delivered using standard shipping. We provide detailed information about the shipping origin and delivery times on all our product pages so that our customers can plan better.

I see that you received the product shortly after sending this review. I hope you liked the Lounger Nest Bed.

If you have any further questions or concerns, please contact our customer service team. We are always here to help.

Thank you for your review, Halie. I am sorry to hear that the dress you ordered did not fit your daughter perfectly.

We understand that there can be slight differences in sizing across different brands, which is why we provided a detailed sizing chart on the product page for our customers to make an informed decision. Not only that, we also have a return policy in place to allow our customers to return the dress for a refund within 30 days of delivery.

If you have any further questions, please reach out to our customer service team and they will be glad to help.

Thank you for your review, Chloe! We take feedback from all our customers very seriously.
As per the email discussion with our Customer Service team, we provided you with photographic proof of delivery to show that the package was delivered on your house's porch on 26th Feb.
If by any chance there was any error on our side in getting your package delivered, we would have surely sent out a replacement immediately. However, that was not the case here.

I hope this helps clarifies the situation.

If you still have any concerns, please feel free to get in touch with our customer service team and they will be more than happy to help.

Thank you for taking the time to review us! We really appreciate it. Unfortunately, the product you had ordered was out of stock at our AU warehouse and we promptly reached out to you about this situation and clearly set expectations of the extended delivery timeline of an additional 3 weeks. The package was delivered on 19th March which is within the extended time frame that we had informed you about.

If you still have any questions, please contact our customer service team and they will be happy to address all your concerns.