OMG, I would 100% recommend this company. The service from them on returning a faulty dress has been phenomenal and the staff has been very quick to respond. As this no-fault off there own, new dress being delivered next day. Thanks goes to Mia Belle Baby.
I bought this gown for my grand daughter for her up-coming 5th birthday this coming December, so she has yet to wear it.
But...this dress is GORGEOUS and very elegant! The embroidery is impeccable!
I definitely planning to order from Mia Belle Girls again!
The dress is absolutely beautiful and she looked amazing. She got so many compliments and didn't want to take it off. My only issue was the time it took to receive it. I advise to order way in advance if you need an item for a certain event.
Mia Belle Girls offers the most adorable, stylish outfits! I absolutely love the mommy & me section too! I always find the cutest outfits and dresses and my little girl is complimented everywhere she goes. I'm constantly asked where we shop for her clothes! 10/10 recommend Mia Belle!
We bought many dresses for my daughter from Mia Belle Baby. Always came very well packed and nicely presented. Very pleased with the purchase. We will buy more outfits in the near future from the store. Keep it up guys!
Bought 3 light sabers and a princess Leia dress. I just received the light sabers after 3 weeks and they do not look anything like the pictures or description mia belle gave. They don't even change colors. I'm still waiting on the dress at this time which my daughter will not have to wear tonight for the Halloween party due to very slow shipping. This is unacceptable. I better be able to return the light sabers without any issue.
Hi Robert, I could not find any emails in our inbox from Robert J as the contact on the order. Please send any questions or concerns to cs@miabellebaby.com to assist you with your order status or tracking information. Please include the full name on the order and the order number to provide assistance on your order. Thank you. Eric T.
I have $150+ of Mia Belle Girls gift cards issued last year expiring in just two weeks, and when I went to use them on the website on Aug 17th, 2024, it says "Enter a valid discount code or gift card". They do not work! I emailed cs at miabellebaby.com on Aug 17th, 2024 and still have not received any response as of Aug 22,2024. The phone number listed on the Facebook page is out of service, and there is no phone number or chat on the website. I only have the gift cards because the orders didn't arrive on time last year, and I had to return the items. Mia Belle Girls is nothing but a scam because they have issued me invalid gift cards and do not respond to emails.
I'm here to complaint on Mia Belles customer service or lack of customer service.
I submitted a return request on a pair of shoes that were too small even though I sized up as advised on their website. I was never emailed the shipping label to return the shoes. It's been over 10 days and still no reply to a number of emails I have sent them.
I made the mistake of referring Mia Belle to friends and family, now I will make sure to tell everyone to stay away!
Hello Rosalinda,
Please check your email jae...ez@gmail.com for the return shipping instructions. The emails with the shipping labels were sent to that email address on the day of return submission, which is the email address entered at checkout.
Thank you.
Teric
I received my order today, I thought this clothing was made in the USA and that I was supporting American made products. To my surprise the tags all say made in China, and to hand wash everything after use. How disappointing. Thank God I didn't pay full price. The quality is not to my expectations especially if I can't hand wash.
The photos online are deceiving.
If I could rate zero I would but I wasn't given that choice. The cardigan looks nothing like the photo on line. None of this clothes does.
I ordered a Christmas outfit on 12/10. Received email saying it doesn't ship until 12/15. No problem. On 12/15 received email stating this item won't be shipped until Dec 31st. That sucks. Then the email said 1/4. Here I am, Jan 8, no outfit. No Christmas outfit, that I no longer need. I left comments on their Facebook posts and they blocked me instead of addressing the issue.
Hello Donna,
We apologize for the delays in the order and located the order placed on December 10,2023. Records indicate that this complaint was entered Jan 8th, and on the first delivery completed Jan 9th, and the second item delivered Jan 13th, 2024.
If you not longer have a need for these items, they may be returned to our returns facility for a full refund via the Returnbee portal link https://mbg.returnbee.com with your order number and zip code. A pre-paid shipping label will be emailed to you once the return has been submitted online. If you prefer to keep the order for a store credit for the delay, please email cs@miabellebaby.com with your order number and ATTN TERIC for additional assistance.
We apologize for the delays and experience and would like to make it up to you. Please check your email for a similar message sent to donna****@outlook.com. If that is not your email address, please send a message with ATTN TERIC in the subject line with your order number.
Best Regards,
Teric
Mia Belle Girls Customer Service Manager
My son bought a witch tutu costume (purple) cost WITH A HUGE DISCOUNT around 55 dollars. The broom was marked $22 with a discount to $13 dollars and it's not worth more what you would spend at the dollar tree. I am completely floored. The costume is not even as described and made with cheap materials. Again, floored. They are extremely expensive. And the clothing looks so beautiful that they sell. If this is any indicator of their products, I advise you to not waste your money. Not to mention their costumer service is so horrible and no way to reach anybody. I had to go through PayPal to get someone to answer and deliver package. This company is a complete scam with those prices. I'm still in shock. Complete waste of money, thank god my husband bought her another witch costume from Amazon for 30 with a broom and well worth it. This company is a sham. Beware
Not sure why pictures are sideways. But just take a look for yourselves. The small broom is what was added for the costume.
Hello Yvette,
We are sorry to hear that you are not happy with the items received, and are seeking a refund. We show the return request was submitted in our return portal on October 16th. We kindly ask that you adhere to and ship the item back with USPS no later than October 30th to qualify for the refund of the item.
Per the instructions in the email sent on 10/16/2023, line #4 states: Returns should be mailed within 14 days of receiving the prepaid return label. Returns mailed outside of this timeframe will not be accepted.
As written in the Paypal response, we will honor the refund if you return the items and have them mailed back to us by October 30th. Mailing on or after 10/31 will result in a rejection due to late mailing of the item being considered outside the policy. As of today, the tracking does not reflect the package has been scanned into the USPS system. Please mail the item back to us within the next 5 days to be eligible for the refund.
Kind Regards,
Teric
Order #******* on Nov 10,2022. Ordered over $270 for two outfits. No indication that products sourced from China until after placed order. Then email states overseas fulfillment and give 18 - 21 BUSINESS DAYS before delivery. Two hair bows ($17.99 each) never received. After I sent two emails asking for updates I finally hear from them after Christmas and they tell me to go find the package with DHL. Then they tell me to find it with USPS. Then they send tracking proof on one of the packages that contained and skirt, blouse set, only. I have disputed the charge with my credit card company. Also there is no contacting them by phone. Email only and they take days to respond.
Hello Lori,
We apologize for the issue with your large order and out of all the items delivered, 2 items were reported as missing ( 7 items delivered without issue, the 2 hair clips were reported as not received.) The tracking we were issued from our overseas fulfillment center indicated the hair clips were included in the tracking number 4204200192748902849690000168939788 with an outfit.
When we checked our fulfillment center site they provided us with the above tracking number, and when checked, the package indicated the items were combined into one shipment, which is why we requested you to check and verify if the items were moved or picked up by another individual at the delivery location. When we searched the tracking link provided by our fulfillment center, the link came back as a combined tracking number and showed delivered 12/12/2022.
https://global.cainiao.com/detail.htm?spm=a2d0j.27027518.0.0.50a54141NweYUQ&mailNoList=4204200192748902849690000165803426,4204200192748902849690000168939788
Pick more parcels in one time
This time, we delivery 2 orders to you in one parce. Here is the list.
We typically offer to replace or issue store credit once you have replied indicating you have checked and the item was not located and also submitted a lost package claim, however due to the volume of email during the Christmas week we could not provide a timely response to all customers and your email response was slightly delayed. We received your email on 12/27 requesting a refund, we replied on 12/29 requesting you file a claim with USPS and on 12/29 you replied stating you submitted a payment dispute. We did not receive a USPS claim number from you and we were waiting on the claim number to move forward with assisting your issue. We can no longer refund the order or resend the item until the payment dispute is closed. Thank you.
Wow! After almost 4 months of waiting and countless emails this is what was delivered! It's clearly a knock off of the pictured dress! It's horrid! This company is a total fraud! I've tried to leave this review on the adds that continue to pop up on my Facebook feed but I'm assuming they have blocked from comments after the first comment I left warning people of the shipping times. Worst site I've ever ordered from!
Hello Amanda, we're terribly sorry to see this! Please email cs@miabellebaby.com so we can ensure you were taken care of!
I had been satisfied in the past, until a recent order which I never received ordered over 2 months ago. I called customer service twice having to leave a message, but never received a phone call back. I reached out via email a few times, each time a new customer service rep would respond requesting the same order information. Then finally I acknowledged that my order was lost, and could send an in-store credit. When I told them I would like a credit, no one would ever send the promo code for the credit. This has been going on for two weeks now. Customer service offers no help.
Hi Roxanne, we're so sorry to hear this! Please email cs@miabellebaby.com and we will take care of this for you! We'll make sure you get what you need.
I ordered an outfit for a birthday gift and now I'm unable to get any information/service. I've emailed twice and nothing. I logged into my account and after 11 days that order has not even been processed. I'm now looking elsewhere and I'll return this outfit if it ever arrives. The cute clothes are not worth the hassle.
Hi Pam, The shipping estimate is 18 - 21 business days to receive the order from the order date of October 1st. Please give us the courtesy of shipping the item to you within the guidelines of the shipping estimate. We are 8 business days into the 18 - 21 business days shipping estimate we advertise for this item. Please contact cs@miabellebaby.com if you do not receive your order after 21 business days has passed from your order date. Thank you.
I ordered a Mom-daughter set and they cancelled the Mom part and sent the daughter item expecting me to pay for return shipping. Customer Services is useless.
Hello Jane,
We apologize for the order being shipped incomplete and the matching items were not received. We show that we replied to your email today confirming the return label is no cost to you when submitted through the returnbee.com return portal. Once submitted, an email is sent to the email address on file with the return authorization form and return shipping label. We apologize for any misunderstanding regarding our return policy, and will certainly waive any return shipping fees for this return. If you have difficulty with the return request online, please reply to our email for further assistance to receive a manually processed shipping label.
We are very sorry for the experience and will provide any assistance needed to return the item if you respond to the email sent today.
Thank you.
Teric
Mia Belle Girls Customer Service
Ordered two dresses with an estimated 18-20 business days to deliver.
-The package was delivered after 57 freaking days.
-Only one dress was delivered and they are not responding for the other missing dress(sent 4 mails on missing dress). Outright scammers.
- The one delivered dress was okay with good fitting but came in a tightly bundled package (all the floral decorations crumbled).
Will never shop with them again. Had i seen the reviews would not have bought here!
Hello Kannan, we're terribly sorry to see this! Please email cs@miabellebaby.com so we can ensure you were taken care of!
I would give them zero if I could. I have been waiting for a matching swimming suit for me and my daughter for the past 8 weeks since I have placed my order. Customer service responded very slow to my emails or calls with no solutions or alternatives on how they can help us out. I don't recommend buying to this company. My daughter has been checking the mail box every single day:-(
Hello Ruth, we're terribly sorry to see this! Please email cs@miabellebaby.com so we can ensure you were taken care of!
Resales of $#*! made in China with bad sticking random sizes and poor quality. Each order i have made nothing is condor at all come in random Chinese packages with sizes that can range from 2 t to 12 t. Don't dare wash it it will never fit again or fall apart. Don't waste your time. All consumer is China sent straight to you
Hello Bob, we're terribly sorry to see this! Please email cs@miabellebaby.com so we can ensure you were taken care of!
My order hasn't moved for a week now and customer service is not responding to me on the status. I purchased two items and one of the two was an outfit that my daughter was going to wear for her birthday party and it didn't arrive. This item did not have a note that it will take longer to deliver like the other outfit I purchased at the same time. So disappointed and I will never buy from them again!
Hello Natalija,
Records indicate you ordered 2 items, one item was advertised as Ships Next Day, and was shipped the following day. The second item was sold as Pre-order Now - Ships Mid December. The order confirmation email has the following details regarding the second item:
Shipment 2 of 2
This item is a pre-order and is expected to ship by Dec 10
Order status
Ordered Date: Tue, Nov 28 / Expected Delivery: Mon, Dec 18
Made For Fashionistas Green Tweed Blazer & Skirt Set
Color: Green
Size: 10Y/12Y
Quantity: 1
$19.99
We sent a follow up email regarding the Pre-order item on December 4th:
Mia Belle Girls
Mon, Dec 4,6:19 PM (9 days ago)
To natali...
Thanks for shopping with us, Natalija.
Just a quick reminder that you recently purchased Made For Fashionistas Green Tweed Blazer & Skirt Set. This item is on preorder and our current estimate is that this order will ship 12/10/2023. We are working to get this order to you as quickly as possible. You will receive an email as soon as this item is shipped. You can also check your order status here.
Per the email sent 12/4, the order was expected to ship out 12/10/2023. This Sitejabber complaint message was posted on 12/9, therefore customer was not reading our emails containing the shipping updates.
We apologize for any disappointment as this was sold as a Pre-order item, shipping at a later date and the order confirmation email indicated the shipping expectations for the items. We recommend reading our emails for all order information or updates as the shipping information was available prior to ordering, as well as in email confirmations and a follow up email sent 12/4/2023.
Best Regards,
Teric
Overview
Mia Belle Girls has a rating of 2.4 stars from 498 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mia Belle Girls most frequently mention customer service, store credit and halloween costume. Mia Belle Girls ranks 269th among Kids Clothes sites.
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Thank you Victoria! We're thrilled to see this! :)