MetropolitanMovers.ca

Very professional service. Even went out of their way to help with storage, and delivered exactly when I needed. Highly recommended.

Will definitely use again. Thank you! The movers arrived on time, were friendly and professional. They worked quickly but carefully

Amazing service Very helpful highly recommendVery quick and expertly done, so friendly and helpful, would definitely recommend! Thanks

They are helpful and responsive, and provide a good service with a reasonable price. Thank you...

Fantastic comms, great price and incredibly helpful for an interstate removal. Thanks so much, would highly recommend

Best Price helped me out with an excellent next-day interstate removal. Couldn't recommend this company more! Very impressed!

There is one moving company that can do it all, offer affordable but quality moving services, professional and courteous movers and exquisite costumer service. It is the Metropolitan Movers Ottawa, Your best choice for all your moving needs.We are a detail oriented company, which means you will be well informed and nothing will be overlooked. Under strict management, Metropolitan Movers Ottawa operates under the assumption that each client is different and deserves a unique approach, both personally and when it comes to the belongings. We always ask questions to adapt ourselves to your specific requirements and encourage you to ask us anything.

I was asked for moving total prior to my move. Cancelled move due to that. Ower called and said the person that called me no longer worked for company. I called Barrie metropolitan movers and asked for Oliver and there was no one working by that way. Apparently there is something going on.

We know you dread moving and we understand why. And so, Metropolitan Movers is now at your service here in LONDON! With over thousands of homes, businesses and special furniture moved in the US and Canada, Metropolitan Movers has finally opened its trucks to moving in and out of London. You are assured that we extend the best quality of service we have been known for in North America right here in your local area. Therefore, you can now think of relocating as an easy and comfortable task as you partner with us in your journey to a better living! We provide local moves, long distance moves, and even moves to North America and across the globe for your home, business and even industry.

Metropolitan Movers doesn't even do the moving job, they contract it out to local companies. As far as the actual move went, I was very satisfied. However, moving day was very emotional for me as my husband and I are splitting up. The mover took advantage of that and ended up overcharging me by $500. I followed up with Metropolitan Movers and was given the run around. Then I had to follow up directly with the moving company (Maple Green Moving and Logistics in London, Ontario) to request a refund. I was told they would be launching an investigation and would let me know the outcome. It was very clear that what my contract stated was very different from the invoice. Maple Green had copies of both items, so they should have been clear on the extra charges. Apparently I signed up for additional insurance on the day of my move, which was not made clear to me by the mover and was charged for additional line items which my contract covered. It took almost a full week of me calling and texting every day followed up with a threat to sue them. Then miraculously $400 was e-transferred to me (minus the insurance fee). Do not use either one of these companies!

My roommate and I used this service for our move and it could have not gone any worse. They were unbelievably unprofessional, and inefficient. I had to crawl into the truck and show them how much more space there was since they were convinced nothing else would fit. My boyfriend had to go and repackaged everything and help them figure out how to properly pack. Furthermore they were smoking around our furniture while moving and while standing in the truck. Our contract stated that we were supposed to have the service for 2 hours and after 2 hours the men said they had to stay for a minimum of 3. My roommate spent half an hour arguing with them in the middle of our move that this was not what we agreed to. Once she spoke to their manager on the phone - who was extremely rude - we were forced to pay for three hours with the promise that we could contact customer service to get our money back the next day.

The following day we contacted their customer service rep, Oliver, who was possibly the worst of it all. As a way of responding to the issue he yelled back at my roommate on the phone and refused to refund us our hour that we did not receive of service. They fully took advantage of myself and my roommate as this was our first experience moving on our own. I could not be more disgusted in how they conducted themselves throughout the entire process. AVOID THIS COMPANY AT ALL COST.

Was not happy with the way they do business. They quote you on the phone, but when the person is on site to move, he spends, 15 minute to complete the contract of a 4hour minimum requirement to move, where they round up to the half hour if you go into the next hour.
The guy tells me that they charge $45 per item that is heavy to go downstairs, on top of a heavy item charge, before they see the location, then he says he would not recommend taking stuff downstairs because it would damage drywall, all the time complaining about how heavy items are. If they do not end up moving the items down the stairs because they are too heavy, you still are charged the $45 per item - however, he did not charge me as I made a complaint that the policy they have was not right. Will not ever use this moving company again. I do not mind paying for a service, but when there are charges that are not disclosed on the initial phone quote, and you end up paying double your quote - I have a problem with that.
The heavy item, was a wooden banker's desk, I told him and his 2 helpers, and my husband helped, to leave it in the hall of my house, which was 10' from front door, as I had enough of the guy complaining, I spent 15minutes to remove screws, and my 2 sons (same age as his helpers) took them down for me without damaging my drywall. Moving doesn't only require bronze, but some brains as well. Maybe if he spent more energy focusing on the job instead of complaining, what I wanted done would have been done, and I would not have felt bad paying for double the quote. When I called the company to complain, the feedback was basically, too bad you paid, cannot make any adjustments.