MetroPCS

We live in a very rural area and therefore not a lot of options. We get good phone service and were excited to have the opportunity for internet. That part has been frustrating and disappointing. We only had the box about 3 mos when it quit and it took a week to get another box. The Internet is up/down/up/down. It's rediculous. Wish we had the money for a satellite dish.

Be careful if bayou use this phone company! I have been a customer for almost 10 yes! After I moved, I changed my number started another plan. I had my phone replaced with a insurance claim in the past! Now all of sudden I needed a new phone, all good. But they increased my monthly rate! Said I never insurance, I have always included insurance. For some unknown reason he could not find it! So my monthly bill increased!

I've been with you right before Michael Jackson Died, back in June of 2009. And was with you when there was no service not even 10miles from me. I stuck in their with you and was a loyal customer. And now you merge with tmobile and my bill goes up by $8, wow... It was people like me that helped you not go out of business, and this is the thanks I get. Very Disappointed...

I've been a customer for 18 to 20 years. I've never had a late payment, no disruption in service and have always had the same number. I've paid at least $*******. 00 over the years. Even the electric company gives back to its customers. I am appalled that the only thing metro can offer is a baseball channel. I hate baseball, how about a free top of the line phone. Or, how about a free month of service per every five years. METRO PCS, DONT BE SO STINGY!

I have an account with 2 lines for 2 of my grandkids and I can the cost is pretty average. The coverage area is not terrible where we are, but could be a big concern in some areas. In general I've experienced decent customer service. My biggest complaint is account access. It requires the username, password, account code, and a code it sends to one of the phones every single time. The phone's are with my 13 and 15 yr old grandkids, not myself, so this makes it difficult most of the time.

I switched from sprint who i was with for over 3 yrs. Not 100% happy with sprint so i was checking around at my options. I was told if i switched to metro i could keep my number and after i made my second payment i would recieve a visa gift card for $100. I had planned to upgrade my phone when i got the card. After making my 3rd payment i asked about it. The girl was very nice and helpped me through the process. I was given a tracking number and i recieved a text that said i would recieve it in i think it wad 10-12 weeks. 3days later i got an email saying i didn't quallify. I feel like they didn't keep their end of our deal. Service is great but they got me. Not good business.

I have been a customer of Metro PCS for 6 years. At first I really loved my phone, the service and that my bill was always the same every month and I still had unlimited everything. Over the past couple of years my service has gone downhill. I have to replace my phone every 3 to 6 months because my phone stops working. Sometimes my phone calls go straight to voicemail and my text don't always go through. I am very disappointed in how my phone service has gone down.

I love the phone service I have with METROPCS, But the customer service knowledge of their employees is sub par.

I have been with MetroPCS for maybe three years now yesterday I upgraded my dad cell for he's on my plan in Rochester New York on Lyell avenue the young men working did not have a mask on and was the most rudest inconsiderate person I've ever encountered he was kicking the wall because he had to transfer all my father's data from the old phone to the new phone if he doesn't want to work maybe he should have stayed at home I would have walked out and normally I would have but my father wanted his phone and you can forget about calling the customer representative for metro because all you get is some automated robot O'Keefe's giving you the runaround I believe I'm taken my two cell phones and I'm going to AT&t MetroPCS from Friday and yesterday got over $400 from me the gentleman that worked Friday who upgraded me or wonderful just wonderful that's why I went back to the store on Lyell yesterday but unfortunately I was greeted by a miserable hungover young man with no mask on whose girlfriend was working with him behind the counter but no mask on either I am giving metro my money like I said they got close to $400 in the past two days plus $82 monthly I will not be treated like that I was going to go farther and talk to the regional manager to get this young rudinen fired but my father talked me out of it and if this rude young man who is kicking the walls yesterday read this you need to take a class and etiquette and you need to take a class in being nice you are the most rudest young man I have ever met when you kick the wall twice I personally should have went around the corner and kicked you I'm leaving metro you can take your ghetto $#*! company and you know what you can do with it

Metro pcs has offered great customer service for the first two years i have had them imo. One of the best services offered imo is the My metro app and how convenient it makes it to pay my bill and if needed i have the option to get a 48 hr extension of full services. The services which for two years if needing the extension, i pay my bill in full shortly after getting the extension and everyones interest are covered. Now starting this month i find out that if i need the courtesy restore until i can pay my bill that the talk and text will be restored but not the internet services. The internet service is about 80% of why i pay my bill. Its kind of petty at first thought. Anyway it was conveniet in the event i made a mistake and was not on top of my bill payment. This month being out of town on vaca til friday and not having payed my bill in advance this is a real headache since i was to rely on there service. Im a 2 year customer with no debt with them and i purchased all my products from there store and will have no internet for the next couple days atleast until im home. Then argueing im paying a full bill for services im not able to use is another headache. Imo they now have made the corp swing of pushing there expenses of business onto there customer instead of offering a customer service which extends there service. That philosophy is what pushes me away. Ive been down that road with big companys before. Usually i walk away and find another way to meet my needs.