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Metisu has a rating of 2.34 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Metisu most frequently mention customer service, poor quality, and return policy problems. Metisu ranks 647th among Women's Clothing sites.
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Bought a few dresses here and I love the green dress the most, It's amazing for its price, lace detail is very nice and the whole look stands out. Love the green pearl look button, very pretty. Dress is a bit stretchy so fits well. Make sure to read the measurements of various sizes very carefully. Because this dress is pretty long, so perfect for tall people as is, may needd slight alteration for short people.
Finally ordered a couple dresses and shirts I've been eyeing for quite a while, only to find that the quality is awful, the material cheap and different from pictures shown, and return policy is not only expensive, but a hassle to get through. None of the clothes fit properly so in addition to paying for them, I have to get them altered. For the price, I expected much better products, and even better service. Will not be buying from them again anytime soon1
Sent for a dress in two sizes- medium which would normally be by size and a large one just in case! Both were too small. Sent them back via Royal Mail and sent Metisu the number and an email to say if I got my money back I would put it up on this website! Yesterday nearly a month after I sent the dresses back I emailed them to find out if my dresses had reached them and today I have had an email to say my money ( -£10) had been refunded
First I really like Metisu's evening dresses. The quality is great with affordable price. However, if you would like to keep me as a regular customer, I truly advise that Metisu change the return/replacement policy; at least they should waive shipping/ handling costs for replacement( rather than offering a brownie credit of $3-$5 for customers to keep the items, and charging return/replacement shipping).
I am turning to Yoins because they have no hesitation accepting my return and replace with a size up or down( no costs for me) in no time. If Metisu could do the same for consumers, I believe this could improve customer satisfaction.
Dear P,
Thank you so much for taking your time to reach out and give us a review. We have been working hard to improve our products and services. Your feedback is very important to us.
Would you like to let us know your order number or registered email address so that we could offer you better service? Please do not hesitate to contact by email support@metisu.com if you have any questions.
We really want to help you solve any problems and look forward to hearing from you!
Had some issue with late shipment. However, the wine red asymmentrical midi dress itself is very nice with good quality and fits very well. Great to show off your neck and shoulderline.
Because I am getting married twice (civil ceremony then destination celebration), I ordered a dress on their site thinking it would be a cream color. It looked cream on the site. The dress looked stylish yet classy enough to wear for a civil ceremony without looking informal.
After reading reviews online I got scared and look at my order status. The shipping status hadn't changed on my account for a week so I contacted customer service. They assured me everything would be okay, yadda yadda. Three weeks later I still hadn't received my product so I responded again.
They responded and apologized to me. I wound up getting my dress about a week later. It wasn't a cream color (more blush), but I decided I would wear it to my bachelorette and bridal shower instead (I'm not a traditional bride so I don't have to wear white to these events).
I got many many compliments on the dress during both times worn. Hoping to get a couple more wears out of it because I wouldn't consider it casual.
Dear Geralyn, thanks for taking your time and leave us a review. We are glad to hear you are satisfied with this dress. We sincerely apologize for the shipping delay. Usually, standard shipping takes 10-15 business days to arrive, but in past 1 month, the delivery was delayed due to shipping volume increased exponentially. Please rest assured we have rectified this situation and get things back to normal. We hope you could find more suitable dresses here in the near future. Kind regards
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Dear Morag,
We are sorry to hear that you did not find a dress which fits you.
The shipping time is out of our control. It depends on the shipping method you choose. We always make the refund for you as soon as we receive your return parcel. Besides, please kindly understand that we need to refund you deducting the shipping fee £10.21 we ship to you. Original shipping fee is non-refundable. We will only refund the amount you paid for the clothes but not for services, except in cases where we have made a shipping error. More information about the Return&Exchange Policy is available here: https://www.metisuboutique.com/help/return-exchange.
If you have any questions, please feel free to contact us by contact email support@metisu.com.