MerchbarReviews 89

Ordered coloured vinyl on 22nd July 2024 and now on 5th September 2024 still not delivered nothing processed DO NOT ORDER from this Company all they do is take your Money and NEVER deliver your orders.

I lost of $79,600 to this site,enticed by promises of substantial returns,only to discover it was all scam, but coin pursuit help me retrieve all my assets. If you're a victim,contact them.
Tełégrām coin_pursuit

I'm only giving this site two stars because I did actually receive a vinyl album from them in good time and it was at a good price. The other one I ordered, however, was a different story. I ordered "In Flames - Reroute to Remain (Remaster 2023/2LP/Trans Red)" from them on 3/2/2024. This was marked as "in stock" when I ordered it. On 3/13, I noticed there was no movement at all on the item, so I emailed them asking about the status. I went back to the site and located the album I purchased and sure enough, it showed as "in stock." So what was the issue?

They replied back on the same day (props for that, at least), saying

"We apologize for the delay in shipping your Reroute To Remain vinyl record order. Unfortunately, we've encountered some unforeseen processing issues and currently don't have an estimated ship date. In some cases, updates may not be available until your order ships, at which point you'll receive a notification."

Ok. But you have it as in stock. Is it the same stock? Did you offer me a replacement? A discount?

Nothing. Just generally dismissive and a "you'll get it when you get it" attitude.

I waited a few weeks and emailed again on 4/10/2024, thinking I might get a different answer from someone different. Nope. Same answer, pretty much and same attitude.

I canceled my order soon after. I don't care if they have a lot of music that I like at good prices. If you let companies get away with treating people like this, they'll normalize bad behavior and that's the last thing we need in these times.

I've unsubscribed to their email. I'd rather pay more to get the actual item than to donate to some vapor media that will never arrive. This is what I get for trying to support other online sellers besides Amazon. If Amazon did what they did, they would have more than made up for it somehow.

Merchbar is my go-to for artist-related memorabilia. I have found some really cool deals on Merchbar vinyl. Just check out the artist roster and see all the amazing bands you can get Merch from in one place! Great service. Highly recommended!
-Alex S

I ordered CD 6 months ago. They keep trying to blame it on supply partner! Don't use them are a scam!

Beware, I have placed 2 orders one took over 3 weeks to fill and the other has been since March 7, and they are still advertising the album as IN STOCK, fast delivery which is a lie. They blame the delay on their suppliers but the suppliers aren't running the ad and taking your money. I have notified the FTC about their business practices and looking at a Class Action Suit Against them since there seem to be plenty of disgruntled customers out here. If you are one contact the FTC, file a report, and don't buy from Merchbar.

Don't buy backorders from Merchbar, if the order is not fullfilled within 120 days it's supposed to automatically refund. However, despite well over 120 days passing there was no refund. They kept moving the 'estimate' of when it will be shipped a month forward every month. Merchbar counts on you forgetting about the order so that they can keep the money. Don't do it, its a complete sham.

I already ordered a backorder Vinyl but i cancelled it as soon as i read these reviews. They said that the team would look into it and get back to me soon (not sure what soon means) I rushed to buy it but I learn its too good to be true. Please dont buy any thing or any back order vinyl from merchbar and make the same mistake i did.

They charge you for a record they don't have, claiming it's "backstocked" which, in reality, they aren't getting their hands on rare/out of circuit vinyl (and selling them for original retail price) and basically keep your money hoping you forget about it.

DO NOT BUY ANYTHING FROM MERCHBAR. I have yet to receive 1 singular vinyl record that was placed 11/9/23. I have sent over a dozen emails to be told the same thing: "we are experiencing delays at our supplier warehouses"

They are a fraudulent company that will keep pushing products, taking money, and refusing to send you your items.

I ordered a record on backorder. After about a month I check the status. No update, but the website now says the record is in stock. So I email support asking when it will be sent. They say they had "processing issues" and can help me refund my order now if I "wish not to wait any longer." A legitimate business would reach out to a customer to let them know processing wasn't working and let them know they have canceled the order so their customer isn't just out the money. If I had never reached out, I would never have gotten this taken care of. Seems like they were hoping I would forget so they can pocket the money.

Additionally, how are you going to say you'll help me cancel the order if I don't wish to wait any longer without any clarification of the issue or a time frame? How long are we talking? The communication with me when there has been an issue has been indifferent, unhelpful, and fully pushed forward by me. $#*! you guys

Unfortunately,
I can not insert a minus (-) in front of the star rating system that is set up.
In short...my recommendation is,
NEVER, AND I MEAN NEVER, MAKE A PURCHASE WITH THIS COMPANY.
I've been burned twice.
Shame on me.

I ordered a record back in AUGUST. I messaged every month asking if it was coming and they said to be patient with them and yes it was. In December (14th) I asked for a refund. They said the order had been canceled ( no one told me or refunded me) and the refund needed to be processed. Here it is January 3rd and still no record, no refund. I called Amex and they took care of it which I have never had to dispute a charge before.

Bought 6 records in July 2023. It's now about to be 2024 and I haven't received anything. They say they're in stock but they aren't. They don't issue a refund or tell you anything unless you actually contact them.

I'll give them credit that they did contact me back each time. But probably the worst merch site I've ever used.

Ik voel me genoodzaakt mijn ervaring met de winkel Merchbar te delen, en ik moet zeggen dat het verre van positief is. Mijn interactie met hun klantenservice liet veel te wensen over, en ik ben teleurgesteld door hun gebrek aan inzet om mijn probleem op te lossen.

Het begon allemaal toen ik problemen ondervond bij het betalen voor mijn bestelling. In een poging om dit op te lossen, nam ik contact op met de klantenservice van Merchbar. Helaas kan ik niet anders dan constateren dat hun reactie verre van behulpzaam was. Hoewel ze meerdere dagen via e-mail met me communiceerden, leek het erop dat ze niet daadwerkelijk probeerden om mijn zorgen serieus te nemen of een oplossing voor mijn probleem te bieden.

Wat me het meest teleurstelde, was het feit dat, ondanks mijn herhaalde verzoeken om hulp, Merchbar niet bereid was om actief te werken aan het oplossen van mijn betalingsprobleem. Het gebrek aan proactieve klantenservice is in strijd met wat men redelijkerwijs van een bedrijf zou mogen verwachten, vooral als het gaat om het ondersteunen van klanten in moeilijke situaties.

Ik voel me verplicht om anderen te waarschuwen voor mijn negatieve ervaring met Merchbar. Als potentiële klant is het belangrijk om te weten dat deze winkel mogelijk niet bereid is om je te helpen als er problemen ontstaan met je bestelling. Het gebrek aan klantgerichtheid en het niet actief streven naar oplossingen zijn aspecten die ik niet kan negeren bij het beoordelen van deze winkel.

Bought a vinyl for my son at college for xmas, and he had that one already, so we tried to exchange it - completely un-opened and brand new still, and they said no. Terrible policies here.

After waiting two months with no updates from multiple emails, I was able to track down a phone number for MerchBar. I did call and did get ahold of someone. They were of no help unfortunately. A single part of my vinyl order showed up in the stipulated time frame. The bulk of the order was over two months late. I stopped payment with my credit card company and mysteriously within a day or two my order was switched to shipped. The super short version is that MerchBar is not a company I would order from again. Lack of people to talk to was a scary ideal when they have your money and no timetable for delivery of the product, nor a helpful customer service agent to ease your mind. If you like uncertainty of your order with no help from the company supplying you with the material...this company is for you. If you like communication and transparency and a guarantee you will get your ordered product timely-do not order from MerchBar.

I ordered some metalcore hoodies for my husband's birthday and they never came. I called their answering service, it was useless, and submitted a half dozen customer service tickets, but they never got back to me about what happened to my order. The products never came, according to the "track your package" link on the original order email, they were never even shipped. I can't get a refund because there are no actual customer service reps from the company who can even look up details about my order. It's like they're a ghost company. I would be shocked if anyone actually ever received an order from them. Total f*cking scam.

Complete fraud! Do not buy anything!
11/7 - placed an order,
11/8 - credit card transaction cleared,
11/26 (approximately) - support ticket opened requesting help with an update,
11/27 - confirmation of a support ticket with basically a "we're busy now" response.
Today is 12/15, no response, no merchandise, money taken over a month ago.