Jesse M.

God forbid your printer runs out of paper in the middle of printing something bc when you reload it will print starting from the top and in my case, printed 4 copies of a 30 page packet (that I specifically put a 7 page range in) 3 times, for a total of 60 pages using all of your ink which of course you can only buy at a hugely marked up price from them because they are proud of trapping customers with their $#*!ty uppriced products. I can't wait until I can replace this thing with something of better quality and from a company with even an ounce of integrity. $#*! you hp

I ordered a record on backorder. After about a month I check the status. No update, but the website now says the record is in stock. So I email support asking when it will be sent. They say they had "processing issues" and can help me refund my order now if I "wish not to wait any longer." A legitimate business would reach out to a customer to let them know processing wasn't working and let them know they have canceled the order so their customer isn't just out the money. If I had never reached out, I would never have gotten this taken care of. Seems like they were hoping I would forget so they can pocket the money.

Additionally, how are you going to say you'll help me cancel the order if I don't wish to wait any longer without any clarification of the issue or a time frame? How long are we talking? The communication with me when there has been an issue has been indifferent, unhelpful, and fully pushed forward by me. $#*! you guys