Mercari

First off zero customer service! I guess that's what you get from foreigners. They like to bend over Americans then take zero responsibility! Stay far away from this company!

Would recommend highly, they were honest with me, I had ordered a product through an individual through them, didn't receive the product, this company returned my money, thank you

I purchased two mugs as a gift for a friend. The seller sent them in a box with no packing material. One of the mugs broke in transit. On Mercari's website, they tell you to contact the seller if there is an issue with a purchase/delivery. I contacted the seller and she said it was totally her fault and that she would file a claim for a refund. After a few days, I contacted the seller again and she said she had reached out to Mercari's support team and was told they were looking into the matter. She said she would contact them again. I could not find support contact information on the website, so I googled it and emailed Mercari the information and pictures. I was told that even though, as directed by them, I contacted the seller first, because I didn't contact them also within 72 hrs., I was ineligible for a refund. Instead they offered me a 10% discount on a future purchase on an item priced at $20 or more. I feel I am entitled to a refund of at least 1/2 the total cost ($31.45) including shipping, as only one mug was broken and unusable. I have filed a disputed charge claim with my credit card company.

My complaint is not with the sellers it is with Mercari itself. As a seller with over 100 sales and a 5 star rating, I find it irritating when I have a question for them and there is NO WAY to direct a question without going through a lot of BS. They also have shipping charges that KEEP going higher and higher. They higher the shipping goes the LESS I sell because people can't afford the high cost of shipping. Signed Unhappy Seller

Mercaris customer service is pathetic. I shipped an item with tracking. Its shows delivered but the buyer claims she didnt receive it. Basically if your a seller all the buyer has to do is claim it wasnt received even though tracking shows otherwise. Still waiting for Mercari to pay me for the item. At first theyll respond with wait 5 days but once the 5 days is up & you respond to Mercari for a response customer service seems to disappear. Pathetic selling app BEWARE. Soon or later you get screwed on this app. Your better off on eBay even though you pay higher fees at least you have a customer service number. MERCARI IS A TOTAL SCAM, stay away

Ive been buying and selling on this app for over a year now. Im currently having an issue with a buyer who is trying to scam me out of my money but Mercari seems to give zero $#*!s. Ive gotten one response in the app in the past few days. Ive tried calling, messaging in the app, emailing, Twitter, Facebook, EVERYTHING! I was told on Twitter that theyd be with me shortly, and that was yesterday morning! On the email they sent back, they confirmed the item was delivered yet said they expected the item would be delivered soon and if I wanted to refund the buyer I could! WTF?! Why the hell would that even be an option if I did my part yet theyre just scamming me?! These people are near damn impossible to get ahold of and it seems like theyre siding with the buyer which is unfair considering her one review is poor and explains what Im going through right now too! Id sue them if I could. Stay far, far away... and get your $#*! together Mercari.

Not happy with my mercari experience getting views was nice but NO sales. Plus today it didn't show all my items I listed... Ill take my business elsewhere

Believe everything you read about them. They are just horrible all the way around from the sellers to the company itself. Do yourself a favor and stay away.

My shoes disintegrated after one use. The app wouldn't help process a return/refund with liability since I'd already "processed and rated the item".

As a marketplace, do better.

I have been buying and selling on Mercari for roughly a year and a half. I switched over my listings from Poshmark due to their excessive commissions and, at the time, inability to offer buyers free shipping. I haven't looked back since, as Mercari facilitates transactions smoothly and payment for sales is quick and easy. One thing I bought got lost in the mail and Mercari was quick to refund me. Things sell really fast on here too, which I love. I've had items sell within 5 minutes of listing them. Mercari frequently offers coupons as a way to drive sales, and this works great for both buyers and sellers, as sellers still get their asking price and buyer gets to save some coin. As a buyer, I have no complaints. As a seller, my only complaint is the recent revocation of the ability for sellers in the state of California to apply their balance towards payment of goods on Mercari. CA sellers are now forced to withdraw their balance due to "compliance"(Mercari's Twitter explanation). Mercari would have gotten 5 stars from me if not for that.

The worse platform to sell or buy items. The customer service is poor. Underpaid unhappy employees that can not even understand a statement. Scam

Item sold as new. Sent to wrong address. By the time I received it the return and rating window was closed. Parts damaged and worn. Some parts missing. Do not use this site.

Is looking like costumer service is like sleeping beauty. I waiting more then 4 days for refund and return label. People often citet like new but resel ve rd y unsanitary lingerie. Be car ed full. I do same sales but often not very happy with purchasing.one citet tiffany now I found is not even ssd's ilver is pewter and costumer service need expertise. As soon listing there take same time I am unable listing new items past 48 hours.no response. I even send inquiry... is just not right lenka nyc