Mercari

I bought a Louis Vuitton bag that they claim was authentic. Had it for one week and the handles fell apart and the bag is a piece of crap and Mercari said because I rated the buyer already they can't do anything about it. It's a fake bag and I spent $500 and they told me to go screw my self! Bad bad bad customer service

The costumer service is the worse and the people that work there seem not to give a crap. This place need to be shut down! Very useful and unprofessional. I rather go buy and sell on poshmark. They definitely respond back to emails and immediately helps anyone out.

This site has NO means to talk to a reason. The phone number given is an auto-answer with menus. After you may make the appropriate selection, the call is disconnected. I called 4 times and made 4 different selections with the same result.? The reason for my calls? Seller sold me a misrepresented item: shirt was to be a XL and it was only a Large. I contacted the seller within an hour of receiving the item and sell said they would take back/refund, but did nothing. I have included picture of listing, wrong item received and screenshot of seller/buyer messages. I want to place a "buyer beware" on this seller and report there is NO telephone number for Meraci

I used this app for purchase for a small time and it that time I did NOT receive 3 of 4 purchases. Sellers just decide not to send items purchased and it's that simple, you contact Mercari and after time consuming back and forth they might cancel it and you're left with no purchase items and a delayed refund. This is NO eBay and that's not saying much.
On the selling end, they have you generate a shipping label and both times my package has been lost in usps transit? The tracking just halts in the middle? So after you do all the leg work of trying to find out what happen, Mercari refunds the purchaser, cancels your sale, says they are not responsible and you are left with no money from what you sold or the item you sold. Total loss and Mercari tells you basically oh well. Never ever using this app again!!

I recently received a purchase and the items were in terrible condition... nothing like the photos or description. I attempted to request a refund, but was told "Not eligible for refund." So, I went ahead and accepted the package leaving a poor review. Within no time, the seller messages me saying that the item had never been worn... ha, ha! I won't go into details, but it was awful! For some reason, I am not able to respond to the seller's message. I just received the package today, so I am within the time limit. Not good. I'm done. Poshmark is still the best!

I bought a lighted vanity mirror off of Mercari, a buy sell trade app. Well I thought I did anyway. I paid with my debit card, and including shipping it was a little over $100. Well I have patiently waited for over a month and still no package. I've tried messaging the seller repeatedly with no reply. Then I went to the "contact us" section of the app. (Which is total bull$#*! btw) There is no customer service number, no live chat, no nothing! There is just a box for u to type our your issue and hope someone gets back to u... which they have not. It's just ridiculous. I feel like they helped that woman rob me of $100. I would never recommend this app to anyone!

They advertise wrong sizes on their website and refuse returns after that. They create so many hurdles to returns that it's not worth it to take the risk of receiving a wrongfully described item. For instance they will not accept your returns if you do not send a number of pictures within 24h and they never tell you that. Be extra careful when buying here because you will not be able to return anything you buy.
Worst customer service ever, rude and unhelpful.

I have been selling for the last 6 months with this app due to the convenient flat rate shipping. They have completely changed the rates, you now have to weigh your package for an exact weight and measure the packages dimensions. A box that cost 9.90 to ship on Friday cost 30$ to ship today, Saturday. My buyer backed out and I will now have to discount items more and make less money to absorb the shipping, or change selling platforms. Horrible decision.

First time user and I already upset. I made an order, got a confirmation saying they have my money and item will be ship. A day later got a email saying seller change his mind. Tried to contact customer service or write a review on the website but its impossible, even to talk to a person to see what happened.

Mercari doesn't give buyers any protection. Purchases a Burberry bag from seller M-closet And also Mercado claiming all her bags are authentic, but Real authentication confirm that the bag is faked. I contacted both mercari and the seller, but the seller to request a return since Mercari claims that it guaranteed authentic or your money back. Seller didn't even bother replying nor concern that bag she sold me is Faked. No luck getting a refund from Mercari. Scammer! Stick with poshmark.

I'm a long rime mercari seller/ buyer I sell thousands monthly & spend close to that monthly. After reporting unfair seller return issues I found a mercari employees who reviewed the issues & compensated me for the problems when experiencing the same issues I tried to report it & was unable to connect the employee for help now I'm targeted treated unfairly not protected by mercari employees being denied the few perks they offer sellers to help increase sales. If I report issues/problems I'm punished & my issues goes unaddressed/fixed this has caused loss of sales $ & product. There is absolutely nothing I can do!

I tried to file for refund.Item was damaged when received.I contacted mercari and sent photos and they cancelled my request for not sending additional photos within 24 hrs.I did not know they needed the additional pics.Everything is good at mercari unless there is a problem.Then you are out of luck.**buyer beware**