Mercari

Three of my last five items came damaged, and last one the seller I asked point blank is there any damage to the item. Reply " Nothing that I noticed. " box comes with one inch tear and mercari says well we only refund or return when not as described in listing! So ask seller about condition since pictures didnt show damage. Only after it arrived did I notice at times mercari pictures need to be double clicked to enlarge. Total unethical sellers lately, when all my previous transactions we perfect. First time I get to deal with customer service, and they basically dont want to lose out on fees.

I've had issues with several buyers who have a history of leaving negative feedback for sellers and/or returning items that are different than what was sent to them. Mercari allows this behavior and doesn't help the sellers. For instance, one item was a purse that was purchased from our family but the woman returned a makeup bag that looked nothing like the listing photos. I was furious because the lady previously left negative feedback with critiques about shipping and cleanliness of the brand new items we shipped her on another purchase. She then did it again, by requesting to return another makeup bag. Her reason: she already had a yellow makeup bag. Seriously. If can take hours for a seller to dispute.
We eventually looked her name up online and Missy Nauth from Findlay, Ohio, has posted infuriated comments on another selling platform. My issue is that Mercari continues to approve and allow these buyers to take advantage of the sellers, as they're not the ones losing money.

Well has a. Buyer its great but has a seller its pretty bad. The support is garbage at best. Better hope there's not an issue with anything you sell because what happened to me should be criminal. They lie and say invalid tracking numbers but they are not they do not help when your dealing with a real a**hole customer that just won't wait for a day or to for mail to update theres a pandemic going on people sh*t is slow. Bottom line i have sold at least 50 things and I have wonderful feedback and only had 2 issues with same customer and both times mercari gave back refunds without contacting me at all just beware ebay is much better for sellers. Also there are a lot of lazy sellers and really bad buyers so make sure you don't let people with zero feed back buy from you.

Apparently some sellers at Mercari don't have experience in selling nor that website has a way to make them compliant of standard trading rules. It takes weeks for an item to arrive, if you receive a wrong and/or damaged product due to poor packaging practices you'll have a hard time getting a refund or any reparation whatsoever. If you want to leave a bad rating for the seller you'll have to accept the product and then you're screwed. Appears Mercari has bad practices towards buyers, the ones really bringing them revenue. Sadly, I'll have no other option than to stick with Amazon and eBay, I have always got satisfaction from both this sites. I wish there were more responsible and reliable web sites where to buy.

I generally like this company, however the "return" policy Stinks. Before I purchased my Gucci shirt,I asked the seller about the sizing and told him what I usually wear. The "seller" assured me it would fit. Well,it didn't. I wanted to "exchange" for another size that was being sold and they Declined. The "seller" claimed he would,but no real action towards it...worse return policy & they seem just concerned about their "cut" from sales... Warning! Make sure it's something you know you can Fit from them.Bad Customer service!

Well I believe Mercari is a great apps but the other sellers in the application report your listing as fake or counterfeit items so they can sell more. I have great rating all my items comes from flea markets and warehouse sale in NYC. Merchandise is authentic but when a seller sees someone selling three or four items each day I guess don't like that and you wind out getting hit with counterfeit reports. I get a report of digital infringement on my own photos. Customer Service needs to improve in a way that they must noticed about these facts. Very disappointed

My account has been closed without any notifications! Just received that it's closed. No customer service, only robotics duplicated answers, never provided the reasons and listings which were wrong. Moreover, to deposit my funds I need to take verification again. It's ridiculous, I made it already, one month ago.

Please, don't sell there. Looks like competitors report your items for no reason, just to rid you of. Mercari doesn't investigate, notifies you! No customer service at all. Scammer app!

Mercari closed my account for selling items that hundreds of other sellers have sold and are still selling. When reaching out to customer service all I got were corporate scripts that provided no real help and didn't have any relevance to my problem. I tried emailing, calling, posting on Facebook, and more. Nothing worked. They don't care and their moderation team is an absolute joke. To say I'm furious is an understatement. I will be trashing them anywhere I can find because it's completely unfair and ridiculous what has happened to me. If you google you can find hundreds of stories like mine and worse.

Tl; dr Mercari is a scam and you deserve better. We all do. Get wrecked Mercari.

I've had overall good experiences with other users on Mercari. But when issues arise, the customer service is an absolute let down.
Their team has been unhelpful to work with and hasn't resolved my issues in any instances which has left me frustrated and not wanting to use this platform anymore to sell my items. Maybe consider using Depop or eBay instead of them if you're deciding on what to use.

After shopping, deciding on an item, and completing payment in Paypal, Mercari decides to tell me that the item cannot be purchased. No further explanation. What a waste of my time. F$@# Mercari. Zero stars, obligatorily rounded up to one.

I have found that it is predominantly filled with counterfeit goods, far worse than eBay and Amazon by a long shot. The platform is inundated with a wide variety of fake sneakers, counterfeit designer eyewear, watches, clothing, and even fake AirPods. It's like a haven for counterfeit products. Their customer service is particularly abysmal, providing almost no protection against the proliferation of counterfeit items. They often require buyers to obtain third-party authentication proof to process returns, even for products that are clearly fake. For instance, Apple would not provide a certificate for an item purchased outside of their official channels. It's perplexing why the U.S. Department of Justice has not taken action against them.

First of all apologize for my English, Mercari uses a fraud system with which it easily disclaims all responsibility, I believe that it has partners with power that help in situations of demands which do not prosper, they are obviously specialists in deceiving honest people, there are many dishonest sellers and buyers who also take advantage of the situation, unfortunately we will continue reading sad stories of deceived people, how can we help? Publish their bad experience in different places and let the world know about the fraud, I hope that these unfortunates go to jail very soon

This site doesn't protect buyers. Their policies support and bias toward the sellers. They write 5 star reviews for their sellers after only 72 hours. After that the buyer has NO WAY TO REVIEW! Terrible site! Do not use!

So there are people on the website preying upon women. I "reported" 10 different times and no one ever got back to me. Also, I purchased a product and it was completely dried out. After trying to get ahold of the company for 5 days I finally have up. Two weeks later I tried again and received an email saying that they can't give me a refund. I will never use a site that does not take predators seriously. There are young girls out there that are vulnerable to these types of websites and they have done nothing to control it. Do not let your daughters sell their clothes on here!