MemoryCow

Ordered a camera case and 4gig card for a new digital camera about a week ago.
Sent a separate email to the sales team to state that I needed the order to be received within a week as leaving the UK on holiday. The website claims that they respond to most queries within an hour although if busy it can take a little longer...
I have not had any response and no number is available on their website.
I was have been charged and neither of the items have arrived, despite the website claiming that they were both in stock. Sent a separate email asking for them to cancel my order, again have received no response.
I regularly order goods online and have never complained about a retailer before, but I am extremely frustrated and disappointed.

I don't like leaving bad reviews, but I think I have to for this site. Bought ram from them that they stated on their website was compatible with my laptop. Installed it, it turned out not to be compatible. Messaged their support, they tried to be helpful but after I'd spoken to Crucial support (the brand of ram they'd sent me), they explained that MemoryCow sent me one that wasn't compatible, and I should instead buy one with a different model number. Told support, they came back with false information about that, even though crucial had told me the opposite. Ended up buying straight from Crucial because it was £10 cheaper, it works fine. In returning my product to MemoryCow, it took a week and a half for them to receive it back. A further week and a half for them to "process" my return. And now a week for my paypal refund to go through. A month for a £43 refund is a joke.

I orIered a usb cable for my old pentax istD DSLR. The order arrived promptly the very next day but unfortunatly it was the wrong cable, I've sent it back and I am waiting to see if I get a refund.
I've also ordered 2GB CF memory on the 03/04/2017 and paid for next day delivery but on the 06/04/2017 still no sign of it. Checked the order history and found that they have shipped 2x 2GB SD memory instead. Sent them a message, waiting outcome.

I bought a memory card of this website about 10 days ago now. I received confirmation of order, 5 days later the money left my account and 5 days after that and after 2 email, I still haven't heard anything.

As I have had problems in the past I was soon pissed of and thought I have to ring the bank again to claim. After I found this website site I then thought I'd try and call and if this doesn't work then visit them personally.

Today I visited this address which was listed by previous person:
******
********
********
********

I then found that it was Mr. Leigh Cowell's Nan that lived there. He's cousin rang Leigh and got the business address so that I can visit him there.

Unit 2
AMS Trading Estate
Longton
PR4 4SG

I was glad that I was getting somewhere for a change. I found Mr. Leigh Cowell eventually and I would like to say that I was re-asured that my memory card will be delivered in the next week or so.

Mr. Cowell started the business in his nan's house with a friend and has recently moved to a small unit in Longton. They seem to be very busy and are also struggling to get their emails set up as BT is slow in doing so.

I will now wait for a week and see if my order is fullfilled.

Can I suggest contacting them first before ordering though just to make them aware you are there as there is a lot of orders going through.

PS. This is a positive comment on memorycow.

Thank you

I do not recommend Memorycow at all, like all other reviews here I also did not get any replies via email and numerous phone calls when I started to get worried where my order was (digital camera case).
The only way I got them to reply was via their hosting company who were great and replied instantly reassuring me they would sort it out.

I also called my bank who gave the same phone number that was NEVER answered in a week of trying! After the bank and hosting company contacted the them I suddenly got a short email and apology that they are very busy with a full refund.

I'm very concerned with the owner Leigh Cowell's business ethics and wonder if would have ever got my order or a reply without my banks intervention.

My previous comment supplied the now incorrect address (which Leigh has promised is occupied by new unrelated owners) so please do not visit/contact that old address as the poor new residents are getting many visits from angry customers!

Use this address and contact number, to resolve your issues, which you might well have to!:

Northern Imports
Unit 3
AMS Trading Estate
Brownhill Lane
Longton
Preston
Lancashire
PR4 4SG

Tel:- 00 44 (0)1772 ******* (he did answer when I called)

In Leigh's defence (as I have cooled down since wasting many hours on this) he says he's very sorry and just couldn't handle the initial amount of orders he received.?! If only he had replied within the first week!

Would be interested to hear other reviews!