Melondipity has a rating of 4.3 stars from 11 reviews, indicating that most customers are generally satisfied with their purchases. Melondipity ranks 35th among Baby sites.
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Customer service is great! I had a small issue with an item I ordered and emailed the Co. They emailed back very quickly and offered to make the change. That was on Friday. The following Monday a package arrived in the mail with a replacement. Who does that? A very honorable company I will do business with again. Thank you! PS. The Christmas Elf Hat is the cutest ever!
I ordered the seersucker bow tie onesie/hat combo in addition to another beanie hat. I only received the two hats and no onesie! I immediately sent an email to customer service and received a generic reply stating they would respond, typically within 24 hours. Well, it has been 5 days and I have heard nothing! There's no way to speak with anyone because apparently you can only contact via email. I tried giving the benefit of the doubt thinking it was just an error but at this point, they aren't trying to rectify the situation.
I ordered the seersucker bow tie onesie/hat combo in addition to another beanie hat. I only received the two hats and no onesie! I immediately sent an email to customer service and received a generic reply stating they would respond, typically within 24 hours. Well, it has been 5 days and I have heard nothing! There's no way to speak with anyone because apparently you can only contact via email. I tried giving the benefit of the doubt thinking it was just an error but at this point, they aren't trying to rectify the situation.
* Melondipity attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have tried several times to call and email customer service looking for status of my order. I have received NO RESPONSE. I understand about the virus, that being said. There is no reason not to answer emails. I will be contacting my credit card to dispute the charge. As of today 6/25/20 no hat no response.
Very disappointed when this hat was delivered! I ordered "dark pink" thread, pretty sure this is the "cranberry ".
I tried to contact the company but I have never heard back.
* Melondipity attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Wanted information before placing an order but four phone calls leaving messages asking for a call back, and two emails and no replies to my messages. Guess I will be ordering from somewhere else!
I ordered a Christmas hat for my baby on a Monday, for his first Christmas photo shoot, on Saturday. I paid extra for expedited shipping to make sure we got it in 2-3 days. It did not arrive until the following Monday, so missed the shoot, and no longer needed the hat. I understand the slow down with Covid, but they should explain that and not charge the additional shipping. And had I simply known, I would not have ordered. They have no phone number, took days to respond, and only offered to return the $7.50 shipping, not the $23 for a hat that was no longer needed. I wanted to return for a full refund, and they would not. Not to mention the seam went straight up the center and not even. And EXTREMELY small, as he is 9 lbs, and this looks like a doll hat, and very tiny. So horrible customer service, and I am just warning you all, that if you are not satisfied, they could truly care less.
* Melondipity attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered, on the 30 th of Sept never got my order but they took my money, tryed calling and it's NO LONGER a customer service line. I will be reporting this company. Please NO ONE ORDER FROM THIS COMPANY, SCAM