Kathleen C.

I ordered a Christmas hat for my baby on a Monday, for his first Christmas photo shoot, on Saturday. I paid extra for expedited shipping to make sure we got it in 2-3 days. It did not arrive until the following Monday, so missed the shoot, and no longer needed the hat. I understand the slow down with Covid, but they should explain that and not charge the additional shipping. And had I simply known, I would not have ordered. They have no phone number, took days to respond, and only offered to return the $7.50 shipping, not the $23 for a hat that was no longer needed. I wanted to return for a full refund, and they would not. Not to mention the seam went straight up the center and not even. And EXTREMELY small, as he is 9 lbs, and this looks like a doll hat, and very tiny. So horrible customer service, and I am just warning you all, that if you are not satisfied, they could truly care less.