• Melaleuca

Melaleuca

Overview

Melaleuca has a rating of 3.9 stars from 404 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Melaleuca most frequently mention customer service, cleaning products, and peak performance. Melaleuca ranks 6th among Alternative Medicine sites.

  • Service
    89
  • Value
    88
  • Shipping
    87
  • Returns
    75
  • Quality
    84

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.6%
Positive
7
Neutral
3
Negative
21
60
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What reviewers want you to know

Positive highlights

  • We are so happy with the Peak Performance supplements and the cleaning products!

Critical highlights

  • When I called customer service, they said I can return the items but I had to pay for the shipping label.
How would you rate Melaleuca?
Top Positive Review

“Amazing company all made in the USA!”

Matthew M.
2/24/24

I switched my shopping here for everyday stuff a few years ago now and haven't regretted it at all. Thier products are amazing. 3 reasons to switch - 1. Healthier - the products are all natural and no chemicals. 2. All made in the USA not China! 3. Economical. Better pricing than the big box stores across the 450 products! Try them today!

Top Critical Review

“Horrible not chemical free products like they claim to be”

Rhonda G.
2/20/24

Canceled after seeing the horrible ingredients and asked for a shipping lable they sent me an email with the address you pay to return there cra@@y products. Was told easy returns no it was 4 calls and 4 transfers later. Tried faxing didnt work had to scan my signature in to cancel a simple I want to cancel is no good. DO NOT JOIN its a night mare!

Reviews (404)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (84) cleaning products (27)
Thumbnail of user matthewm2889
1 review
1 helpful vote
February 24th, 2024

I switched my shopping here for everyday stuff a few years ago now and haven't regretted it at all. Thier products are amazing. 3 reasons to switch -
1. Healthier - the products are all natural and no chemicals.
2. All made in the USA not China!
3. Economical. Better pricing than the big box stores across the 450 products!
Try them today!

Tip for consumers:
This is the largest small business in America. Family owned and all made in America products. Using all ingredients from America not China! Support the USA here and vote with your dollars!

Products used:
I buy all my household consumables here. Dozens of products. Like soap, detergents, cleaning stuff, shampoo, laundry detergents, organic Steak and beef, snack, drinks, shakes and supplements.

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Thumbnail of user 002littlebells
1 review
0 helpful votes
April 6th, 2024

I am fairly new to melaleuca my parents bought it and sold it back in the day but I am a fairly new customer I absolutely love the products I love the fact that it's non-toxic and safe for pets especially my lkitties it is absolutely improved my life in the last 2 months absolutely great people all the way from sales rep customer service and all the smiling shining faces in the magazines I get and great news letters in regards to the healthy products which I am going to be ordering next time it's just nice knowing that things are actually healthy and non-toxic! And you can absolutely love Riverbend ranch as well I know I do!

Tip for consumers:
Absolutely happy with melaleuca's products and I just can't wait to get my next order of items I have not tried yet!

Products used:
Mountain fresh laundry soap mountain fresh dryer sheets two different types of men's fragrance which are absolutely awesome disinfectant lemon bright dish soap which I absolutely love the clove mouthwash the tooth polish the gold bars a really nice hand lotion Mela gel s e i Bella makeup cleansing wipes pain a trait ultra pain relieving cream A shampoo and Conditioner which is absolutely delightful spot remover for laundry the a.m. and p.m. vitamins I have other products on a backup order which I have not used yet but have complete faith they will be awesome

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Thumbnail of user mamien4
1 review
3 helpful votes
January 30th, 2024

Hello, this is my experience with Melaleuca.com.
I've been a MELALEUCA preferred customer for over 10 years, actually since 2012.
When I go to the stores in my neighborhood, I do not like everything in every store. I have not used or tried all the products in my local stores. Everyone has favorite stores and brand-name preferences.
Hands down I prefer Melaleuca products. Melaleuca has the best nutritional supplements I have ever used. I use only Melaleuca's Peak Performance Total Health vitamin pack and Vitality Calcium Complete supplements. I also have used their shampoos, coffee, snacks, laundry products, toothpaste, dish-soap, Etc.
I have not tried all the products the Melaleuca website offers (their online store), but the products I have tried are very good and reasonably priced in my opinion.
I Read the product descriptions, and I always read the ingredient lists too of any product I buy online or in my local "brick & mortar" stores.
Some people are allergic to certain chemicals, but the majority aren't. My daughter is allergic to tea-tree oil, but she loves Melaleuca shampoos and vitamins. Read the labels and ingredients lists.
As for customer service, I find their customer service to be excellent. A lot better service than you will get at any physical store.
For the people who complain about the preferred member backup order, they signed up for it to get the 30-50% member discounts. They need to read and understand the membership contract that they signed.
I have Called the customer service number several times and they were always kind and helpful. If you want to cancel your preferred member back-up order and membership, call customer service at Melaleuca. Then do what is required to cancel. Do your due diligence and be patient, and you can find the answers to your questions and get it done.
Also, People tend to vilify what they do not understand. Many legitimate companies are MLMs.
*** Only Pyramid schemes are illegal. ***
Look up MLM at consumer.ftc.gov, a US Federal government website. That will help clear up some of the confusion for most people hopefully.
PS, nobody and no business is perfect. Some companies are better than others.
Melaleuca products work for me. I happen to like and trust the Melaleuca company and their products & services.

Tip for consumers:
Read the Melaleuca website literature and know what you are getting.

Products used:
I’ve use their supplements, snacks, personal care, cleaning, laundry, essential oils, etc.

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Thumbnail of user bettys1447
1 review
9 helpful votes
October 19th, 2023

I have been shopping with Melaleuca since February of 2023. I love all of the products that I am using. The detergent and cleaning products are non-toxic and economical. Their supplement line is unmatched to anything that you will find on any store shelves. They have the best popcorn and nutclusters too! Whenever I have called customer service, they are pleasant and usually answer on the first couple of rings. They have settled every concern when I have had one, and they didn't make me return any products. I recommend them to anyone who is concerned about getting non-toxic ingredients and improving their health.

Tip for consumers:
I love the convenience of shopping online.

Products used:
Cleaning, laundry, healthy snacks and drinks, and supplements and beauty and skin care products.

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Thumbnail of user joeyr76
1 review
22 helpful votes
February 1st, 2021

I love the fact that the products are safe for my family and the environment and yet priced affordably. They use essential oils and organic acids instead of toxic substances like bleach, ammonia and formaldehyde. They also have a 90 day money back guarantee. Excellent experience overall

Tip for consumers:
Attend an overview before joining

Products used:
Cleaning products, supplements

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Thumbnail of user sofiyak14
1 review
1 helpful vote
February 27th, 2023

Every subsequent order from Melaleuca brings me joy and flawless appearance, both in terms of skin, body and hair care. The latest purchase from the Advanced Microbiome Support brand lives up to its high standards for an extremely high-quality cream, peel, oil and eye cream. Thank you for the pleasant surprises and the feeling of satisfaction.

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Thumbnail of user leciam4
1 review
5 helpful votes
March 2nd, 2022

I'm amazed at how fast they respond and correct a need. Their products are really well made. The price point is why I will continue to shop there for everyday household essentials And our supplements. Superb quality.

Tip for consumers:
Take a minute to understand which membership works for your family. Learn about the Perks and how to save money. Best decision we have ever made regarding shopping choices.

Products used:
Way too many to name! Several items out of the several isles and brands!!

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Thumbnail of user nicoley556
1 review
5 helpful votes
April 28th, 2022

I love Melaleuca! I believe in their products and I'm so thankful I was introduced to them. They have worked hard to produce a superior product. The laundry detergent rocks! Our clothes come out so vibrant as if we just bought them. The Renew lotion is by far the best I've ever tried. Melomagic is my new go to cleaner. The cleaning products are amazing. Truly! Thanks Melaleuca. We are so happy to get the toxins out of our home while trading them out for a trustworthy and even more competent brand.

Tip for consumers:
All of the above.

Products used:
Laundry detergent, Non toxic cleaning products, that smell great, lotion, baby line, protein bars, access weight bars that burn fat....so yummy! Health supplements for the heart, vitamin D, pain reliever ointment, and low calorie powder mix for my water.

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Thumbnail of user be182
1 review
6 helpful votes
January 9th, 2022

I have been a customer for over 24 years, lots of changes over the time, now free shipping. The products really work. I love that I get fresh products, not ones sitting in a warehouse or on store shelves for months, i get lots of rebates and deals each month, love the membership is only $19.00 a year. They always are improving and looking for ways their customers can save without sacrificing the quality. Cant say enough good things. Everything is 100% money back. Such a reputable company.

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Thumbnail of user louisei24
1 review
6 helpful votes
May 28th, 2022
Verified purchase

I first opened my shopping account with Melaleuca in 2002 when we were looking for a way to get the toxins out of our house to support my sons health condition. The changes that came from that shopping decision were immeasurable. My son showed amazing improvement in his health in no time and we noticed additional changes for the rest of the family as well. Everything from reduced headaches, panic attacks that stopped completely to better energy, breathing and general health. Not to mention that the household products work like a dream and don't break the bank. I am so grateful that this company is thoughtful and ethical about what ingredients they use in their products. I can't imagine ever going back to store brand products that are nearly all controlled by the big 10 and put profits before people.

Tip for consumers:
Melaleuca is just a store. Anyone can be a customer, if you want to you can refer others (not required). Get all the info before become a customer and then decide if it is right for you.

Products used:
I use just about everything. Supplements, cleaning products, laundry, hair care, body wash, lotions, make-up, snack bars, drinks, the list goes on.

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Thumbnail of user adrianas189
1 review
1 helpful vote
June 29th, 2022

I was introduced to Melaleuca in late February by a friend. I didn't questioned the products because my friend is very trustworthy and not easy to convince unless is something worthy of. I am currently receiving melaleuca products monthly and so far so good. I am impressed with their cleaning supplies and their health products. I recommend melaleuca products and experience for yourself. Excellent customer service and they offer a credit card with "Popular Credit Services" that gives you 6% on your melaleuca purchases.

Tip for consumers:
Buy what you need monthly, adding to 44 points, for shipping costs to be waived and use towards your next month supplies.

Products used:
laundry products, vitamins, shampoos and conditioner, body washes, shower sponges, hand sanitizer, body soaps, toothpaste, gum, mouthwash, make-up and much more.

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Thumbnail of user gloryg6
1 review
2 helpful votes
March 3rd, 2022

I've shopped online with this amazing company since 2006, and they just get better and better every year, the products are amazing and have kept me out of the doctors office. I can't go without my supplements that give me energy to keep up with my family and all that they need, and just put in place free shipping on orders over 44 points. They just keep enhancing lives by all the folks they touch!

Thumbnail of user candacev22
1 review
6 helpful votes
April 24th, 2022

When I signed up, saw reviews were persuasive against. Truth is, my husband can only use their items for his Arash, cleared his arm up. I just started and I made money already and my house smells fantastic! 100% greatness, a buyer forever. They have better prices and the naysayers don't want you straying from their Walmart god.

Tip for consumers:
Truth is in the Company, find out yourself!

Products used:
Almost All

Thumbnail of user jong366
1 review
1 helpful vote
March 6th, 2022

They are constantly honoring any product replacements, always sending me products for free if I need a pump for my soap purchase, etc, replacing a broken mop, etc.
This company is simply amazing. The products are TOP NOTCH!
And if you can't fulfill the 35pv monthly, they allow UP TO FIVE people to be added to your account!
They have NEVER done any of my referred customer wrong (over 100) and they are very good at fixing any issues!

Products used:
Everything!

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Thumbnail of user theresam1260
1 review
5 helpful votes
April 13th, 2023

I've been shopping with Melaleuca for three years. I love the products. I found it by mistake during the pandemic and I am so happy to be shopping here. I don't have to worry about harmful chemicals in my products. No safety caps for my granddaughter, so I don't have to worry about poison control. My son cleared up his chronic gastritis with the gut health bundle and his eczema and I am no longer on a beta blocker for sinus tachycardia and PVCs. My cardiologist approved the vitamins. Those peak performance vitamins are life I highly recommend shopping from the store and now they have black Angus premium beef. I just put in an order for that and I don't have to worry about hormones or anabiotic's, or anything being put in my meat. It's really nice to know I don't have to worry about harmful chemicals or ingredients that are going to hurt me and my family shopping from the store.

Products used:
I use everything I swapped my store. I use the laundry soap I use the coffee. I use the hand soap, the shampoo, the color cosmetics I use the essential oils I use the candles. I use the bug repellent. I use the Band-Aids I use the toothpaste, I use the vitamins I use the allergy medicine. I use the Tylenol I use the gut health bundle, etc..

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Thumbnail of user murphyl16
1 review
8 helpful votes
February 27th, 2023

I will miss being a member of this online shopping club. I had to cancel due to inflation taking my money in other areas of life, utilities, gas, food, etc. I will definitely reinstate my membership when I am better able to organize my finances and of course if inflation ever comes down. Their products are amazing! I've never had a problem with customer service. If you don't like a product, you call and they will refund or send you something else to try. My membership was cancelled successfully through email. There were no issues there. Give this company a try. Mr.Vandersloot truly cares about wellness and humanity. He takes every opportunity to empower Melaleuca members. I can't wait to be a member again and also subscribe to their new roll out on Riverbend Ranch Black Label Steak! I trust this wellness company. They are not crooks. Everything is clear about meeting your 35 point monthly commitment. If you forget to place an order, they auto ship your selection of monthly products. No gimmicks, no BS. All the negative reviews are disgruntled people who truly did not listen to what being a member entails.

Tip for consumers:
This company is not a pyramid scheme. If you notice, the company does not advertise. You become a member through word of mouth.

Products used:
Supplements, cleaning products, beauty products, snacks

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Thumbnail of user mylese9
2 reviews
5 helpful votes
August 21st, 2023
Verified purchase

I have been taking daily medications from my physician for high cholesterol and hypertension for the past 30 years plus since I was in and exited the military. I was reluctant at first about the benefits but instead of being "reactive," I chose to be "preventive," as I researched the Fountain of Youth. Melaleuca had a 90-day challenge and would refund all my money back if I felt there was no change in my health. I took a full blood test before the challenge so I can compare it after the challenge. Hell, what could I lose except get healthier? I did not change any of my routines except I started replacing our cleaning products that had all the FDA warnings, toxins, harsh chemicals etc., but I started taking Peak Performance for Hearth Health.

I am pretty active for the most part and three months later, I took a complete blood test and physical. My VA doctor was amazed that my cholesterol was all in the normal range and my blood pressure was 128 over 68! She asked if I changed anything over the past few months. I told her the only thing that changed was the taking of my supplements and getting rid of harmful products in my home. She wanted to see me again in 6 months, and 6 months later the results were pretty much the same. I was taken off of the "statins" for the cholesterol and she still wanted to see me again and continue to provide my BP readings in monthly periods before she makes the decision to remove the pharmaceutical medication for hypertension!

I am ecstatic about my health! Living a healthier life based on prevention is better than fighting illnesses and diseases after the fact! My wife and my entire family are now living a better life removing most toxins, chemicals, and carcinogens if not all.

Please note, taking organic supplements is not a decision you should make to stop taking the pharmaceutical medicines prescribed by your doctor. Only your doctor has that authority!

(The company even sells USDA Prime meat free of HGH (Human Growth Hormone) and antibiotics. It is less expensive than buying USDA Prime grade meat at your favorite grocery store or military commissary!)

Tip for consumers:
Investigate various living clean free of toxins and harsh chemical websites and choose a path to live longer and fuller lives! Remember, "Your Health is Your Wealth!"

Products used:
Peak Performance Heart Health, Peak Performance Total Health and its organic foods

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Thumbnail of user eduardow19
1 review
1 helpful vote
June 29th, 2022

I am currently still a shopper of melaleuca and to be honesty with you, the products are legit. My favourite product is there coffee and toothpaste, my wife enjoys there make-up (all she talks about) oh and there shampoo and conditioner. I mean here it from these people for yourself.

Thumbnail of user angiem298
1 review
5 helpful votes
August 24th, 2021

I signed up with this wellness company to try the plant based products because i was having horrible stomach issues and needed a good probiotic, decided to try the enzymes as well, and the shakes for my morning breakfast, I cannot believe the results, amazing, i would definitely recommend these plant based products to anyone who has any health issues.
Also the chewing gum is 1 of my favorites because it has no aspartame in it.

Tip for consumers:
Do yourself a favor and get well.

Products used:
Probiotics, Enzymes, Fiber, Protein shake, Chewing gum, disinfectant cleaner

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Thumbnail of user shell.nelson2515
1 review
1 helpful vote
May 22nd, 2023

I used most of their products and they work really well. Its so convenient it comes right to my house, so glad i don't have to go to walmart anymore

Products used:
Cleaners, laundry, Soap, mella out, toothpaste, acne treatment
Also tried their new products launched this month collagen

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Thumbnail of user paulac872
1 review
0 helpful votes
March 8th, 2022

All the products wherever they stated it is correct and true, on all of this 2 years I have no problem good customer service if you are not satisfied they refunded exchange your money no question asked.

Tip for consumers:
I highly recommend if you want to use products with no preservatives no dangerous chemicals

Products used:
all for my house cleaning, for my personal use make up creams perfumes soaps, shampoo, conditioners vitamins supplements, healthy snacks, protein, shakes toothpaste, they have 400 products and I used it all.

thank you .

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Thumbnail of user germano11
1 review
2 helpful votes
July 6th, 2021
Verified purchase

Exceptional products! I have tried other brands for my specific needs but to no avail. Only Melaleuca gives me the satisfaction that I need. Thank you, Melaleuca!

Tip for consumers:
Use it for yourself and you will see how excellent the products are.
Have life so have the world.
Make your well-being great at Melaleuca.

Products used:
Tooth Polish, Mela Brite, Safe and Mighty Bowl Cleaner, Tub and Tile, Harvest Pure, Bath Bars, etc.

Thumbnail of user dearad
1 review
2 helpful votes
February 1st, 2022

My package was stolen off my porch and I called customer service and they apologized again and again! Their solution was to ship me another package at no cost great BUT they overnighted me a whole new order - like wow impressive!

Tip for consumers:
If you want to smile for the day just call customer service

Products used:
Allergy meds-bandaids-laundry line-deodorant and shave gel- vitamins-rooted essential oil and toothpaste

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Thumbnail of user kikio4
1 review
3 helpful votes
February 22nd, 2023

I really love everything i buy from them its made in usa almost everything and its straight from them to me instead of go sitting in a warehouse somewhere and most of all everything i try is safety and healthy

Service
Thumbnail of user hannahk292
1 review
2 helpful votes
March 4th, 2022

Everything is of quality! The cleaning products are AMAZING They smell clean, and not a disturbing chemical clean, they smell like fresh clean! Affordable quality all the time!

Products used:
I used a large assortment of their products.

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From the business

It’s often said that Melaleuca is a different kind of company. But what makes it different? What is it that sets Melaleuca apart from—and above—the rest?

Well, it all starts with Melaleuca’s mission statement: “Enhancing the lives of those we touch by helping people reach their goals℠.” That’s not just some fancy yet hollow phrase a copywriter came up with on a whim. It’s a deliberate and thoughtful statement, and the guiding principle behind everything Melaleuca does, down to the smallest act by the last employee.

Melaleuca’s goal is to help people achieve total wellness. To do that, it has created over 350 exceptional products that people use and rely on every day. The company with the best product wins, and Melaleuca has worked with some of the world’s top researchers to create better, safer products using a balance of science and nature.

These products are not only better for your body and the environment, they’re also a better value. Since it opened it 1985, Melaleuca’s founding axiom has been “Exceptional products at reasonable prices.”

Melaleuca’s products are affordable thanks to its unique business model called Consumer Direct Marketing®. Melaleuca manufactures its own products and ships them directly to its customers; those customers then earn commissions through word-of-mouth referrals. There are no middlemen or advertisers taking a portion of the revenues. The result? Millions of satisfied customers who enjoy higher-quality products at a better value—and over $3.6 billion in paid commissions to date.

Helping other people. Enhancing their lives. To so many companies, where it’s every man for himself, those ideals are an afterthought at best. But to Melaleuca, it’s a mission. Learn more about The Wellness Company at Melaleuca.com.

Company Representative

Thumbnail of user gregg143
VanderSloot F.
CEO
Typically does not respond to reviews

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