Megatimber

Your site is easy to navigatei purchased a door online at 4.30 on Friday that needed to be cut to size and the guys at Megatimber had it cut and ready for me to pick it when I got there at 5.15 and loaded it on top of my car. Great Service

Great experience. I will use Megatimber next time I need a load of timber. I was notified by the driver that he was on his way. He arrived on time. He positioned the timber perfectly. Thank you

The lengths of timber needed for the task were not available. (8 off 3.6m) so they substituted it for 1.8s and mixtures of everything under.
Net result. The total length in metres supplied did not even meet the ordered qty. Project did not get done, allocated time for the job to be done. Mega mess up. Now I have to go back and find some correct lengths. Every length of timber and size I have ordered was not available and not delivered to the correct sizes ordered.

From the outset, the team communicated to me regarding the non-avalability of the timber I ordered and provided an alternative. Soon thereafter they again rang me to inform that they have searched other sources to find what I had originally ordered.
Soon thereafter they rang to inform me of a time for delivery which actually occured on that date.
The only issu I had was with the difference between 'Canterbury Timber' being the web site I ordered on line and then being called from 'Megatimber'. It took a while for the relationship to get straight in my mind. Suggest maybe clarify this on the 'Canterbury Timber' web site in the firsat instance to avoid further confusion by other persons.

After a frustrating few days hunting down various timber and particularly my requirement for quality marine ply ( no one had the combination of what I wanted in stock and available for quick delivery)I got on to mega timber they had everything I wanted it was quick clean and I was shocked when it arrived the next morning very happy
Luke

Ordering online was easy, quick response. Would have like update on delivery for example: expected time of arrival but was delivered with 24hrs. Great Service.

As a first time customer, I couldn't of asked for anything better. Friendly customer service and delivery, easy to use website, great prices, quick delivery.

Good service from these guys but the 4.8mtr timber fascias purchased had big gouges under the sticker on both timbers. Overall ok but wouldn't purchase that product again.

Thank you for your help over the past 2 days….
Pleasantly surprised when everything that was promised was done. I look forward to doing business further in the further……

Staff were helpful and communicated clearly about my order when a stock size LVL was not available.
Easy website to navigate using a mobile phone unlike several competitors.
Delivery could use some sms updates to alert customers about arrival times. We had to have the order left on the verge for us to move and store including a large pallet.

Called the customer service to check stock.
They said they had plenty.

Had to place the order in rush, tried to call every 2 hours in the next 2 days and no one answers. They don't even tell you the ETA of delivery.

By the time the material arrived, it was the wrong stuff. I called them again and they said they were out of stock, and had to change to something similar without communicating with me.

Product is somewhat more expensive to other suppliers, transport fee is definitely way too expensive and unreasonable.

I received order late, damaged and on a 3m palet which I didn't want. Driver wouldn't take the palet and said work it out with the company.
No answers to my emails RE damage or palet. Several phone calls later still no action! Rude and non business like. Wouldn't recommend this company, one star is too high...

Really happy with the products, driver and the way this was packaged. Unhappy with their total lack of commication. Was in commuincation to find out when delievry would be made and was told he was on his way, when in fact thi shad already been delivered some 5 hours prior.

A problem with Pay Pal paying for the timber, looking on the website again it had gone up 800AUD, the gentleman that I was dealing with said he would honour the first quote, but couldn't give me free delivery as offered by your company.

Item was in stock and delivered 2 days later. Was able to speak on the phone with sales representative regarding the product. Website was easy to navigate.