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MedMonks has established a strong reputation for providing comprehensive support in medical tourism, particularly for kidney transplants. Customers frequently commend the company for its personalized treatment plans, logistical assistance, and empathetic approach, which significantly enhance the patient experience. The team’s ability to navigate complex legal requirements and provide local support is also highlighted as a major strength. However, some concerns regarding service delays and occasional communication issues have been noted, suggesting room for improvement in responsiveness. Overall, MedMonks is viewed positively, with a focus on customer satisfaction and successful outcomes.
This summary is generated by AI, based on text from customer reviews
Since my younger brother had kidney failure, it had been a struggle to ensure timely therapy due to lack of dialysis facilities and experienced doctors. Having relatives in United Kingdon, Germany and United States, we were exploring options for Kidney Transplant. One of my brothers settled in Sussex, advised me to explore treatment options in India. Through my friend, I then found out about MedMonks, who had earlier used their services. MedMonks also has a team in Addis Ababa, so we are easily able to get information and help locally. They helped us throughout our journey. Right from giving us a personalized treatment plan which included leading clinics (& specialists) to choose from, they also helped us with our visa processing and trip logistics. Best of all, with MedMonks guidance we were able to prepare thoroughly for the legal authorization (which we learnt is mandatory for all transplants in India) and donor selection. They saved us time, money and provided us with a memorable experience. My brother cannot thank them enough for giving him a new lease of life. The team at MedMonks was not only guiding us in our medical journey but also made us feel comfortable throughout our stay in India. May God keep them blessed.
Mrs Eleni Habtemariam, Ethiopia