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Mattressman.co.uk Reviews Summary
The company faces significant challenges in customer service, with numerous complaints regarding delivery delays, unhelpful staff, and issues with order fulfillment. Customers frequently express dissatisfaction with the lack of communication and responsiveness, particularly when resolving problems or seeking refunds. However, there are no positive aspects highlighted regarding product quality or reliability in the reviews. Overall, the sentiment is overwhelmingly negative, indicating a pressing need for the company to improve its customer support processes and enhance staff training to foster a more customer-centric approach.
This summary is generated by AI, based on text from customer reviews
Although they pretend to deliver a mattress for free, if the customer wants their old mattress removed, they charge £30 for disposal PLUS £20 for delivery. Their staff preferred to cancel my order, worth hundreds of pounds, rather than actually
Honour their delivery for free claim.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members