Mattress Firm

I bought two pillows on mattress firm and I wanted to exchange them because they were terribly uncomfortable and they told me they do t do returns on ancillary items like pillows. One is unopened. No where online did it state this, the only return program they talk about is their 120 day mattress policy. Now I'm out $105 with two crap pillows. I'll never order from the again.

Beware Not much of a 120 day trial! 20% restocking fee and $100 pick up fee. We bought a mattress and in less than 60 days it started sagging. We looked and didn't see one they sold that looked any stronger so we put in for a return. Well they charge 20% restocking fee and another $100 to pick it up. This is on their website in the fine print but not out in the open. Nor were we told about this when we bought the mattress and was told about their wonderful 120 day trial period. Other companies with such trial periods do not charge you like this!
We are definitely not happy and will never shop there again and will be telling others about this hidden cost.

I just wanted to stop by & leave a great review for my guy sterling knight who was nice & polite even though I made it before closing time he showed me & my lady everything & gave out good information about mattressFirm. I really appreciate the service & I definitely recommend going to see him for a good mattress!

Tempur pedic mattress not so great. Even the softest has caused some neck issues. Should have returned it but was too late when we finally called 'uncle'.
The delivery-installation men, for a white glove delivery, did not connect the devices meant to hold the 2 twin beds together. In fact, I was told it couldn't be done. Called customer service, albeit after several months of the beds splitting apart and moving. But after I went into the store to inquire, and was told I'd need to pay for the installers to come make it right.

Not happy. "If you'd have called us the next day.". Well, when the 'professional' installer that you, Mattress Firm, hires states it can't be done, one believes them. I finally dug through paperwork and found out it is supposed to be done.
Mattress Firm did tell me that they could tell me how to do it. I ha e the instructions, it's just too heavy for us. Very disappointed.

The sales clerk were very nice, didn't try to sell me things I don't need! They also very good on send a lot messages about time for delivery and the guys help open the box and getting the mattress out for us! Service and shipping all good, but I live in a very small apartment complex, and we share a small recycle place, so we have rules and also is there very big to everybody see, to brake all boxes b4 disposed, and so manager call me to let me know they didn't broke them down! About the mattress my review will be only after I start using of course! See you later them!

On April 29,2022 my wife and I went into the Mattress Firm store in Modesto, California. We were greeted by a gentleman named Porter. We told him exactly what we needed. He showed us different ideas. We finally found what we were looking for. No pressure involved. Will update after delivery. It was a great experience in the purchasing a new bed.

The Frio cooling mattress protector to have protection for warranty should not be sold. The material does not stay on this mattress. How is this suppose to protect mattress if it does not work as intended, Do not waste $169.99 for this protector it does not stay on the mattress always falls off when bed is used.

They told me a bed made of 100% foam was only 60% foam. This is not good (healthwise) for me. They need to tell you the truth about the makeup of the bed so you can make an. Informed descion on whether or not you want a fully toxic foam bed. That is not fair that I was not informed correctly and therefore it could possibly have adverse effects on health. They are not transparent or honest in that way. Also, they talk about you with their manager on speaker phone and think they muted you but didn't. That is tacky & unprofessional.

I went in over a month ago, clearly needing a California king. They took my money immediately and said it would be delivered in a week. It's going on the fourth week I've talk to so many people they say they've only sold for in 15 years they don't manufacture them anymore they can't find them in any other stores. They'll give me my money back.

I was charged for a product that they didn't have on a high interest credit card. It's immoral it's illegal and at the time that everybody was having mattress sales if they were honest with me, I would have my new mattress now with a company with integrity. This was a horrible experience. I told them to take California king off their websites off all of their sales in the store so they don't deceive future people.

Bought a mattress and adjustable frame for $5600, sales person promised to take back both if I am not happy w it and to waive restoking and delivery back called to return after 4d,was told to wait 30d,policy states "we may ask u to wait",
So it is not mandatory. Was given a run a round by the manager and sales person. Finally they refunded the mattress, they refused to take back the frame.
I asked to return the queen frame and pay for king frame and mattress, they refused, asked for the regional manager phone but no response.
I could not contact any higher management staff.
So left w queen frame and $150 for setup plus $100 for delivery.
They r a fraud, don't trust their niceness or promises when u buy, u will know them when u return the item

I brought the last month a mattress online for my child but after 30 days he was feeling back pain when we try to return or change what a surprise they give us 20% if we want to exchange or 10% if we want to change also we have to pay $99 fee delivery so that meant if we want to exchange we get $50 dollars back. Such a thieves I feel treated with a thieves. Never never again this company. I give to them the review but looks like they deleted. Btw the mattress is still on the plastic cover.

6 yrs ago purchased a Serta i comfort memory foam mattress and box spring, mattress has held up poorly as it sags in middle, they do not carry this product anymore due to poor quality, went through the 10 yr warranty claim and they find a way to void it, stay away, look elsewhere with a company that stands by there products

Two words. Money Laundering. This company is very shady and should have been a long time ago investigated by authorities! There are too many foreigners here saying they want a better life disguised to destroy this country. It's very sad.

Bought a bed and everything with it that allowed the head area to raise, approx $2,000. Same time bought a full size mattress for my daughter. Went in several times complaining both mAttresses were too soft. One mattress got replaced, worthless. My time expired allowed for return as I got sick with COPD, am home still on oxygen and the salesman doesn't even work there anymore. Now what does an 81-yr old widow do? Very upsetting and I had open heart surgery so this is horrible for a business to do this.

Ordered a mattress online, was told it would be 6 weeks for a delivery. Delivery date came and went so I called to see what was going on. After an unhelpful message about how they don't take live calls I was forced to use the chat function. Turns out they don't deliver to my area, which I had input into the original order. So they took my money and had no intention of delivering the product I had purchased. The staff on the chat was unhelpful in the matter, and now my refund for an item I was never going to get is going to take over a week to be refunded.

We bought (an expensive, highly-rated) mattress at Mattress Firm 6 years ago and it already has several deep sunken spots.

I realize that sometimes things happen even to the best products, which is why there is a warrantee. Apparently Mattress Firm does not agree.

After going through a very laborious process to submit our request to have the mattress replaced, we were told that was out of the question, since our bed frame has only 4 slats instead of 5. Keep in mind that this is despite the fact that the mattress was resting on a box spring -- which is still in perfect condition!

Guess we'll be buying our replacement mattress someplace else.

7 Days after buy called & reported, dip, well, in mattress,told wait 3 weeks :( 10 days after called again to report bigger wider dip, well, indention uncomfortable and don't want, told I would have pay for exchange What good is a 10 Yr mattress that doesn't last 7 days, Piece of crap! Poor craftsmanship, cheap resources.
Expensive lesson Purchased 2/17/23

The only upside to using this company is convenience. Suspiciously too convenient, the are three stores in a 10 mile radius of where I live. It gives the impression of it being the best and only option. I have used this company twice- once I cancelled because of poor delivery practices. The second time, this week, the salesman lied on two matters- first regarding availability" pick it up any day this week, it will be here. Secondly, telling us that the bed in a box would not fit in our vehicle,? So we rented a van for $30. Never again

While the chat function was easy, the sale completed and the delivery set up, the delivery never showed, even after emailing us a window. We ordered expedited service due to time constraint. After not showing, the company did nothing to correct, other than to tell me that it would take another 8 days to deliver. Moreover, when I called to check on what happened, I was on hold for over 30 minutes, and again used chat function. Left phone on during process and no one still picked up. Unfortunately, this is not a company I would recommend if you need something quick.