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Mattress Firm
Questions & Answers

317 reviews

Here’s what buyers have asked with answers from Mattress Firm staff and previous consumers.

1
questions answered
0%
answered within 1 day
Question:

Happened to me payed 13000 for a serta and it's comming apart and kills my back. I sink right into the mattress. The worst..

Question:

What should I do? My mattress is hurting my back?

Question:

I purchased an expensive mattress and adjustable frame in 2019 and my mattress is sagging. I have filed a warranty claim and have a number.

Question:

WHY THE HELL AM I STILL NOT SLEEPING IN A BED?????????????? YOU BOUGHT OUT SLEEP COUNTRY....AND THEY SOLD ME A USELESS MATTRESS AND BOX SPRINGS IN 2014...I HAVE BEEN SLEEPING WITHOUT A BED SINCE.....

Question:

how long before i receive my refund?

Answer:
Who knows? They say 7 days, but that's 7 days AFTER they process your refund request which takes however long they feel like taking.
By Kyle P., over a year old
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