• Match

Match

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Overview

Match has a rating of 2.6 stars from 2,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 52nd among Dating sites.

  • Service
    197
  • Value
    207
  • Quality
    199
Positive reviews (last 12 months): 1.5%
Positive
1
Neutral
1
Negative
64
43
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So I wrote to customer service to make my appeal, and explained that I believed it was a mistake.
  • When a consumer "cancels" an account, it is illegal and unethical to charge their credit card.
How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Top Critical Review

“Avoid it and do your wallet a favor”

Dana L.
4/2/24

Lesson learned. I went back to Seek4Match Which is a legit site, I used to have dates through them before the lockdown. I have never felt more wronged than when dealing with Match. It is not a legit site. Obviously all women are being paid a commission, that's why all other forms of contact are blocked. No woman would talk on a free platform. They always make something up when it comes to a real meeting. Just avoid Match at all costs, you will do your wallet and your heart a big favor!

Reviews (2,249)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (213) credit card (118) phone number (39) email address (20) auto renewal (87)
Thumbnail of user brasscitypainting
1 review
1 helpful vote
October 26th, 2023

They're still not letting me see my matches n who's interested in me, I gotta give it to them. We're going to see what happens n I'll definitely keep everyone posted! Good er bad you'll hear about my exact experience with this company and how they go about caring about us

Thumbnail of user neils431
1 review
3 helpful votes
September 29th, 2022

Match looked like it was well run, until I was required to verify my account with my phone number. My landline number wouldn't work. I was told by their support, that I must have a cell phone. They wouldn't even accept my email address, like other dating sites.

Thumbnail of user groendewi8
1 review
1 helpful vote
February 24th, 2023

What kind of inadequate Some inadequate people are sitting on your site, there is nothing positive in them, only negativity. I will never get acquainted with anyone through your site again...

Service
Value
Quality
Thumbnail of user dianeb140
1 review
0 helpful votes
May 25th, 2017

The first guy was just a negative person altogether. The second guy tried to scam me. Talk about wasting a month of my life to him. He went by the name of "Flash". Claimed to be a geologist and had a website. He looked legit enough. Then he asked me for money after being "robbed". I took the picture he gave me and had it checked out at Google Reverse Image Review and found that he had 3 other "names" at other websites. Watch out for him!

Thumbnail of user jenniferr429
195 reviews
357 helpful votes
October 30th, 2018

Make sure you have enough money to use this platform or you get nowhere. I do not like the fact that you are actually paying for love and not actually finding love. A bunch of cheaters also. I'm good.

Thumbnail of user kayew16
2 reviews
1 helpful vote
June 22nd, 2018

After reading so many negative reviews, I was sure that I had been kicked off the Match dating site when my account was shut down. But, a few days later I received a message from customer service explaining that my account had been hacked and someone was using it to send out messages to other members so the staff canceled my membership. They told me to go ahead and sign in and my profile will be activated. They advised me to change my passwords for Match.com and for my private email, which I did. Then customer service gave me a one week credit for my subscription.

Thumbnail of user lizavanderlindenlizavanderlind
1 review
0 helpful votes
February 22nd, 2023

I find nice people who are interesting to talk to. I enjoy making new friends here. Thanks to the developers.

Service
Value
Quality
Thumbnail of user chesterb20
4 reviews
32 helpful votes
March 18th, 2018

I am a first time Trier. I have been on for two months. I have been contacted by two women and after a couple of letters back and forth, one wanted me to "Buy " her time for her cell phone so she could talk to me straight away. (First RED flag.) The next one said that she was enroute to "Turkey" for a contract she has been working on. When she was supposedly at J. F. K. Airport, she sent word that her reservations were screwed up and needed three hundred dollars to fix the problem. (Not sent.)
Then she again sent word that she was in Turkey and needed another three thousand dollars to rent a sewing machine. When I refused, she stopped sending me anything and I haven't heard from her since. Then I met a third lady and so far it seems to be going good. But only time will tell the full story.

Thumbnail of user jacquier7
2 reviews
6 helpful votes
November 10th, 2018

Did not find anyone from the site, it is a least a good site. Set up and functionality are good. Found more people looking for casual more than serious, but if that is what you want - Go for it!

Thumbnail of user ercickm
3 reviews
13 helpful votes
February 9th, 2016

They use to be okay. But today the majority of the attractive profiles are complete fakes. I did google reverse image searches and all were fakes. I suspect Match employees are behind the scheme along with foreign scam artists, however it will take a group like anonymous to expose them. Ashley Madison style, men are interacting with bots and employees most likely.

Thumbnail of user ronaldg288
1 review
1 helpful vote
September 17th, 2020

I had a decent experience using match but I am not sure if everyone is real, I would try it again, maybe.

Thumbnail of user paulj102
3 reviews
1 helpful vote
June 25th, 2016

Nice set up and their team did a great job with the overall layout of the website but they will bleed you dry once you sign up and agree to automatic payments from your bank account. Some of the irregular payments from my account were very small and random but all together amounted to far more than the agreed figure for a 3 month membership.
Although people do find partners on the site and I've even had some success myself, I just don't have respect for a company that sneakily rinses my wallet out like a rabid demon.
If you sign up watch your back or more importantly watch your bank account!

Thumbnail of user lendels
2 reviews
4 helpful votes
March 19th, 2016

I agree with some reviewers: If you can't make it on Match or Mingle2day you are not gonna make it on any other site. There are 1000s of dating sites and trust me: Those two are the only sites which worked for me. Sure, I have used dating apps, but that is just to spend some time if you are bored.

IMO: Go out guys, meet girls offline! It works just great! And if you still want to do online dating: Go for those (few) established sites!

Thumbnail of user albertf23
1 review
2 helpful votes
May 6th, 2016

I have registered on match 3 months ago. I havent found a girlfriend there, but problem is that after I decided to change match on other website I couldnt cancel payments from my card.
Now waiting for customer service response.

Thumbnail of user aerielld
5 reviews
0 helpful votes
May 30th, 2018

The site was better in the beginning. It just seems full of fake profiles now. I've paid a lot to this site over time, and I only got a few decent dates from it not to mention the amount of creepers the site has seemed to attract over the years. Not my thing anymore.

Thumbnail of user davidk1180
3 reviews
29 helpful votes
December 27th, 2019

Tried a lot of dating sites. This one wasn't bad but it wasn't great. Features and profiles just weren't my cup of tea.

Thumbnail of user jessicar100
6 reviews
20 helpful votes
March 24th, 2017

I feel all dating sites need to step up their game on protection and quality of matching people as far as I've seen all the sites have pore matching quality. I think the people who make the questioner #1 qualification should be that they used a dating website. Because if you never used one then you don't have life experience to work with one.#2 They should have very good people skills and care about the feelings of the people who will use the site it's not hard to do.#3 COMMONSENSE! Actually that should be first. Some of the things your asked are ridiculous on any site. Protection should always be well managed if your site is being filled with reviews that say scammers, fake, pervs, dangerous find out why from that user and contact them hear their reasons and do all you can to fix the problem for everyone not just them. I understand it's hard for companies and every day people to know who's a fake but the company has more resources to help so don't be lazy do the work to make your company better. Too many people are laying down on the job when it comes to dating online don't give us I'm sorries and your excuses we need safety not bull$#*!.Al that being said Match for me wasn't the worst I've used and I have cousin who found his wife through match and they are a great couple and have gotten married and just had their first baby after 4 years together.So yes some people get lucky but not the case for most I stopped my account because at the time I did find someone else off line so I canceled because I didn't needed at that time anymore. I have been thinking of resigning up maybe some day I'm single again but taking time for me before I start dating again my own personal life choice.My problem with dating I can't blame the site for this men seen my pictures and I got swamped with people but the problem is that most people are lazy and don't bother reading your profile or they think they are suave enough to change you mind. About things like I want a gentlemen non smoker and someone who thinks having a drink or 100 drinks makes them a desirable person because they like to party is a huge no to me.Don't like people who put addiction of any kind as a life priority not for me. I guess I want a unicorn because it feels that way on all dating sites. What I'm looking for isn't a far fetched request I feel a healthy, smart non smoker, non drinker, no drugs, no addictionst, respectful, confident and has a personality not arrogant who I can find attractive physically as well not a model just someone I can be attracted to and I'm not picky that seems impossible to find.And I feel if matching was better matched I'd find more with my values and not thugs that want a hot girl to call their $#*! and use me for money or what ever they think they can get. I'm a nice person not a push over dating sites do your home work and good people will fallow when they see better reviews and feel safer and feel you care dating sites will be better respected.

Thumbnail of user lisar272
1 review
3 helpful votes
November 9th, 2017

Loved Match until they outsourced customer service to India! It's the biggest mistake too many US companies are making.

Thumbnail of user howardp28
2 reviews
1 helpful vote
July 5th, 2016

BEEN USING MATCH.COM NOW FOR JUST UNDER A MONTH AND STILL UNDECIDED. I USED WEJUSTFIT.COM FOR A MONTH BEFORE HAND AND MUST SAY I EXPECTED MATCH TO BE BY BEST BECAUSE OF ALL THE COMMERCIALS THEY DO BUT ID SAY THEY ARE AS GOOD AS EACH OTHER. IN FACT I HAD A PROPER DATE ON WJF SO IT PROBABLY EVEN WINS. OVERALL MATCH SHOULD BE BETTER BUT ITS NOT.

Thumbnail of user adsers
3 reviews
6 helpful votes
December 1st, 2016

The site is ok. Though I prefer to pay more and to get premium services.

Value
Thumbnail of user pamw38
2 reviews
8 helpful votes
January 25th, 2016

Purchase a prepaid Mastercard for amount of initial membership only.

Thumbnail of user badeks
9 reviews
44 helpful votes
March 7th, 2016

The prices are steep. I am not a fan of recurring billing. Must have a glitch.

Thumbnail of user carloss45
20 reviews
160 helpful votes
January 27th, 2015

Don't understand all the 1star reviews. Match is not a bad dating site. It is clean, easy to use and simple and has a large member base. I was just not really happy and lucky with it...

Thumbnail of user brookeh8
1 review
1 helpful vote
June 10th, 2014

I met one person who was a good match dated for about 10 months. The site is tempting us to go back on once we meet someone and cancel. I know it is a business but come on!. It is very tempting I think for many men to go back and keep looking to see if something better is on the site. Not good. Leave us alone if we cancel and have met someone-we have the option of explaining that when we cancel. Also what is up with people leaving profiles up after they cancel and no longer subscribe?! I find many men do even when meeting someone they like. Some women too but more men.

Thumbnail of user jamesc164
2 reviews
8 helpful votes
May 14th, 2014

Man, this whole only dating this is b/s. Honestly, just go out to bars, get some drinks and meet girls. It's not that hard.

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Match.com is the number one destination for online dating with more dates, more relationships, & more marriages than any other dating or personals site.

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