Massage Envy

I'm very disappointed with Massage Envy, if I looked at the reviews, it would have kept me from signing up. The managers gave vouchers that I can go ahead and use, in spite of the dates, that was my understanding, I booked the appointment to receive the 60 minute massage for free, the black girl said I was trying to tell you before you left, you wouldn't listen, if that was the case, why didn't that same manager that said I can use it, if talked about it, why didn't they call me, why did they allow me to get the massage and then tell me, that wasn't good customer service, you allow me to go back and get a massage, knowing I was using the
Coupon, they didn't even given me a chance to decide, they waited after the fact, had no choice in the matter. I want to cancel my membership, don't lie and deceived me to signing up for the membership and don't honor your word. I don't want any parts of that organization. I world not recommend this place.

Charged 60.00 for my 30 minutes and I cancelled appt. Didn't know it was a 24 cancellation. Had surgery on my leg. The woman was very hard to deal with. Took it out of my account I'll never go back too high anyway. Went all the time when I was in the villages fl. Great customer. Not now!

Aaron's one-hour stretching session was more effective than an entire week at the gym on my own. His massage therapy recharged my stressed out muscles and left me feeling rejuvenated.

I'm a member of Massage and be in Greeley. It sucks trying to get an appointment to begin with. I scheduled a 90 minute massage two months in advance. Confirmed the day before, then the assistant manager gave my appointment to somebody else. I'm furious! They don't hesitate to take your money! Would not recommend! The struggle has been going on for months and it's old.

Went to get a massage from Zac and mentioned I was a little hung over and tired. He refused to give me a massage saying it would release alcohol from my muscles or something absurd since massaging your muscles when you have no alcohol in your system will not magically create alcohol. They would not give me a refund either. What a bunch of crooks. Go somewhere else for a massage

I have canceled my Massage Envy membership. I've been a member for years and, for the last year, I can't find one slot for a massage - but they don't mind taking my money month after month. I can only transfer points to one person every 6 months. I lose all my points if I cancel my membership... wow. I KNOW they are having difficulty finding staff but then they should allow members to suspend payments until we can actually make appointments.

I had a facial in their Long Island store with Debi Allen she was the worst. Never never again. The most horrible experience

Arrived at place 2 irls at desk one is Rachel and another name styler made my experience at the one in corpus christi tx very uncomfortable sends me to the back to wash my hands before even speaking with me I see them look at one another and laugh making me feel as if they saw something funny about me nevertheless its pre pd so I stay in this awful place please teach the people proper customer service.

Website states that they have couples massages but when you call to make an appointment they are 3+ months out. Then when you ask, receptionist is rude and condescending. Definitely wouldn't recommend them.

They do not have enough people working there and you cannot get an appointment. They have cancelled two different appointments that I had set up. I can't even get an appointment for two or more months. I have now been charged for 3 sessions that were never completed and had to put my account on hold so they will stop charging me for massages that I am not receiving. This is no joke! DO NOT SIGN A CONTRACT.

I have never been more frustrated and angered by a company! I had been a customer at Massage Envy in Plymouth MN for over 15 years. Despite the constant revolving door and occasional waste of money with a less than useful massage, my challenge has been with misinformation given by the desk staff about making or cancelling appointments and when the concern was brought to the Mgr's attention, she was more than happy to simply shrug her shoulders and keep my money. Not willing at all to support the customer, but instead just said "there is noting I can do, you can talk with corporate". I assure you I tried and wish you the best of luck in getting a hold of anyone... you submit something online and NEVER hear back! I truly DESPISE this company and their lack of customer support! And the massages are certainly hit or miss as well so good luck there.

Stay away from these Crooks. I had a free gift card for a one hour massage.(they only give you 50 minutes btw). When I called the Littleton store the nasty girl said since I already had a previous massage this one would cost me $120. But I have afree gift card. What don't you get about the term free, already paid for. She repeated $120. Thanks but drop dead. I then called another location and the girl there said they needed a credit card number in case I don't show up. I don't give my number out to anybody. This place is crooked and greedy and I'll never go there again. I would give them zero stars if it would let me. I hope you go out of business. Stay far away from these Crooks

Can book an appt, but not cancel online or using app. Pretty basic.
Can NOT check account balance to see how many prepaid sessions remain. Pretty basic.

In this age, this is one of the worst sites and app i have ever used.will not be using in the future.
Hamfisted, like a high schoolers special project weeks first attempt. Poor poor poor.

I signed up for services for one year. When I went to cancel, and mailed in the paperwork (3 weeks before the next payment draft), they said they didn't receive it in time to cancel the payment for the next month. I had to pay for another month. I was told I had a certain amount of credits to use within 30 days when I cancelled. I booked services and then was told when I went to check out that I didn't have those credits and I had to pay for the services I received that day. Burned twice by this company. I would not recommend them due to their poor administrative services. Yes, I did have good facials and massages, but I will not be coming back and I will never recommend this company.

Jorge is always caring and pleasant. Jorge's pressure is great and he puts a hot towel under your Neck to add to the experience. I book my 6 visits as soon as I arrive in Florida. I am always pleased with my massages.

I SIGNED UP FOR THIER SERVICES BACK IN FEB 2023 AND STILL HAVE NOT BEEN ABLE TO GET INTO THE FAIRLAWN OFFICE TO GET MY FIRST MESSAGE. YOU CAN NEVER GET IN ON THE WEEKENDS AND DURING THE WEEK THEY ONLY HAVE 7 OR 8 PM WHICH DOESN'T WORK FOR ME. I HAVE PAID 85.00 FOR 5 MONTHS WITH NO SERVICE BUT THEY REFUSE TO CANCEL MY MEMEBERSHIP. I WOULD NEVER RECOMMAND THIS COMPANY TO ANYONE.

Massage Envy, the company with huge promises, a strong sales pitch, great locations... but the worst staff and therapists i have ever experienced anywhere around the world.

I love to be massaged.

I travel for work and for over 30 years have received massages weekly around the world. Some great, some not so great but most therapists try hard... and the time is usually worth the expense and effort,
But that is definitely NOT the case with this horrible company and their abusive, disrespectful and arrogant staff at multiple locations.

I visited Massage Envy, the Falls location on 6/28/21, given a great sales pitch on how well trained their staff is and that they were all "Professional Massage Therapists, regularly trained."

The first session I came to was promised to be a 2 hour session with full body stretching and a full body deep tissue "sport massage"

What did I get?

The Therapist showed up 25 minutes late, did a 7 minute stretch session and a crap 40 minute massage that made the girls on the beach rubbing suntan lotion on people look like a professional.

I immediately complained to the front desk staff and was promised a full refund for the 2 hours and a replacement session with "one of their best therapists t a different location"

I agreed and scheduled the appointment.

My second session, at a different location; the South Miami location on 9/9/21.

I arrived 30 minutes early and fully explained my last experience at the other location. They told me they had heard many complaints about that "other" location, then assured me the "Professional Therapist" i would meet today was "one of their best". I was promised "this therapist was highly trained with strong hands".

What did I get?

An individual who had been working with your company for only a few weeks, and complained through the entire session how much her hands were hurting.

Again, i immediately complained to the front desk staff and shared my extreme disappointment.

Again, same as the last location, many apologies, promised refund and replacement treatment.

I asked to speak to a manager, the front desk individuals called and spoke with "head office". They passed me the phone and said "this manager will help you".

I explained the full experiences from both locations and stated i no longer wanted the appointments and simply wanted my money back.

I wanted to find a different company that had fully and professionally trained therapists. I was told "All our therapists are professionals and highly trained", my experience proved this statement was not accurate.

I said again i wanted to cancel the membership and receive a refund for the wasted sessions. I was told by the "manager" on the phone my membership would be cancelled and my money refunded.

Both times I was promised a refund. This time now from a 'manager" at "head office" promised a full refund and cancelling my membership.

Simple and easy. A professional reaction to a very bad situation. What any good company would do.

What did I get?

Nothing!

Not only did i not get the promised refunds, these scammers took 3 more payments from my credit card.

I contacted the company each time a payment was taken and given an apology and more promises of correction, refunds, & claims "We respect all our clients and I would love to be able to address the issue"

Not only has this horrible company wasted endless amounts of my time in 2 different locations, via telephone and email, and failed to follow through on your promises, they have to this day continued to try to steal more money from my credit card.

And they are even sly about that trying multiple times every day using different amounts each time.

I finally put a block on my credit card so they could not steal anymore, and to my delight, i finally received a call from them under the pretense they wished to help...

The follow up call, from a "manager" Monica Trujillo *******@massageenvy.com, only goal was to get more money from me. She claimed she knew nothing about the reported issues, and went on to mock me, make fun of my company and threaten to sue and do damage to me and my reputation if i made any sort of comments on their "how did we do?" reviews.

My suggestion, avoid these scammers. Terrible services, disrespectful and scams… This company is clearly only interested in how much money they can get from people, with no interest in the services provided, or promises made.

Thanks to Lourdes great work at the Falls, polite, professional and helped me a lot in a question of 20 m!

When I signed up for the $75 a month plan, they told me I could cancel any time. They also told me I could let someone else go in my place. Neither of those were true when I went to cancel finally after having several built up because I couldn't get in there every month. They told me I was in a 12 month contract and would lose the ones that I had built up and we're going to refuse to let it cancel. Austin@ *******900 was rude and they're very misleading and they're just lying about the contract. Do not sign up. Do not sign up for the renewal monthly massage if you want a massage pay for them individually. He took away the ones I had already paid for. I'm disgusted. Austin you are a bad man.

The Manager at the cottonwood location was snippy and rude when I called to ask a question about payment. I still thanked her. She said nothing afterwards and hung up on me. I would have canceled my appointment, but I already waited 2 months for the appointment

Very disappointed in ther customer service at Canton location. I had to pump out my breast milk before my massage and asked if they can store it in there fridge and the lady at the front desk told me no. It's not for costumers. Will not be going back. Massage was okay. Got cut to only 45 minutes

I had a horrible experience at Massage Envy in Annapolis, MD. I decided to get the membership after receiving a monthly add on perk with each monthly massage. I went into get my massage and the front desk employee told me that she did not know what the monthly add on was and that she needed a physical copy of the add on. I did not have it with me (no one told me I needed it with me to get the benefit that I paid for), so I called my husband to ask him to take a picture of it. When I showed the employee the picture, she said she still could not accept it. It was just for aromatherapy (literally some essential oil) and she seriously could not add that on for me even though it was my benefit as a member!? When I questioned it, she called her manager, who agreed that I simply could not get the aromatherapy without a physical copy. I have been to tons of massage spas and have gotten aromatherapy for free with no membership or anything! It's very petty of Massage Envy. Because of this rip off experience I will be telling all of my friends/family to not waste their time going there and I will never come back after my membership expires.

I became a member in Dec. 2021 and the facial I received made me break out so bad that I ended up seeing a dermatologist. I called to cancelled 3 times however, they continue to bill my credit card. They promised you that you can cancelled your membership after 3 months, not true! Verry hard to cancel your membership, beware and DO NOT DO MEMBERSHIP. Massage Envy in Bayonne.