Massage EnvyReviews 76

Massageenvy is the worst company I met, all liars, try to traps you by adding money to the account, later on forget your money, they are thieves, many persons will call you to deposit the money, plus they will give you a wrong expectations to trap you and never get your money back I lost my money and they try to convince me to make another deposit. I was referred to mkayrecuperatee.com after days of research and luckily they responded and assisted me in tracing everything, took just a couple of days and all my issues got fixed, and of all my funds retrieved to me

This business owed me three massage packages valued at $240. I attempted to get a response from the cooperate office of Massage Envy in Arizona to get a response and was completely ignored. The Better Business Bureau on my behalf reached out and got no response as well. Each month for over a year I paid a monthly membership fee that was debited from my bank. This business,still on an almost weekly basis,is sending emails to purchase services from this business. Massage Envy should be put out of business.

I have been a member of ME (this location specifically) for OVER 10 years. The last 4-5 years (before Covid was declining, after Covid APPALLING) There are never appointments available online or via their app, and if you call (they don't answer) or go in they MIGHT be able to schedule you for something 1-3 months out. Good luck trying to get in they have only 12/13 therapist on staff. I was there on a Sunday in December 2023 and they had one massage therapist and one person doing facials and had to close by 4 pm because they have no staff. I have 6 friends in the same boat as me with a bank full of paid massage credits (2 years worth if I could get in Monthly - $2,500+) and we can't get in. And yet they are still signing people up. DON'T Waste your money! Customer service is disgraceful and management will not help you or provide you with any kind of resolution. They will however threaten to cancel your membership if you assertively, yet calming ask them for a remedy. There is a reason they have an F rating on the BBB and I lost count of how many 1 star reviews on Google. THEY DO NOT CARE! I have been lied to several times about policies and now threatened. This company is nothing more than thieves. They take your money and do not have the ability to provide the services they are selling. If you try and cancel you will have 60 days to use your credits. Now how is that possible when you have to wait sometimes 2 months to even get in for ONE service.

I'm very disappointed with Massage Envy, if I looked at the reviews, it would have kept me from signing up. The managers gave vouchers that I can go ahead and use, in spite of the dates, that was my understanding, I booked the appointment to receive the 60 minute massage for free, the black girl said I was trying to tell you before you left, you wouldn't listen, if that was the case, why didn't that same manager that said I can use it, if talked about it, why didn't they call me, why did they allow me to get the massage and then tell me, that wasn't good customer service, you allow me to go back and get a massage, knowing I was using the
Coupon, they didn't even given me a chance to decide, they waited after the fact, had no choice in the matter. I want to cancel my membership, don't lie and deceived me to signing up for the membership and don't honor your word. I don't want any parts of that organization. I world not recommend this place.

Aaron's one-hour stretching session was more effective than an entire week at the gym on my own. His massage therapy recharged my stressed out muscles and left me feeling rejuvenated.

Very disappointed in ther customer service at Canton location. I had to pump out my breast milk before my massage and asked if they can store it in there fridge and the lady at the front desk told me no. It's not for costumers. Will not be going back. Massage was okay. Got cut to only 45 minutes

Went to get a massage from Zac and mentioned I was a little hung over and tired. He refused to give me a massage saying it would release alcohol from my muscles or something absurd since massaging your muscles when you have no alcohol in your system will not magically create alcohol. They would not give me a refund either. What a bunch of crooks. Go somewhere else for a massage

Can book an appt, but not cancel online or using app. Pretty basic.
Can NOT check account balance to see how many prepaid sessions remain. Pretty basic.

In this age, this is one of the worst sites and app i have ever used.will not be using in the future.
Hamfisted, like a high schoolers special project weeks first attempt. Poor poor poor.

I treated a friend this weekend to a massage. She enjoyed the massage thoroughly. However, we had a 2 PM appt for a 1 hour massage and she was not seen until 3. The massage was over by 3:45 P.M. The wait was longer than the massage. I was supposed to get a call from a supervisor the next day and I am still waiting for that call. I will not use this facility again to treat a friend.

To be fair, I have personally had several massages at this location and have never experienced this late service before. However, it was disappointing that this happened the day I was trying to pamper a friend.

Website states that they have couples massages but when you call to make an appointment they are 3+ months out. Then when you ask, receptionist is rude and condescending. Definitely wouldn't recommend them.

I WOULD NEVER GO TO THIS PLACE AND IF I HEAR OF ANYONE EVER CONSIDERING GOING TO MASSAGE ENVY I WOULD TELL THEM TO GO TO JAIL TO HAVE A MORE RELAXING EXPERIENCE. TAKING ADVANTAGE OF SOMEONE THAT IS A DEVOUT CUSTOMER IS A COMPLETE DISGRACE! SHUT DOWN PERMANENTLY!

I SIGNED UP FOR THIER SERVICES BACK IN FEB 2023 AND STILL HAVE NOT BEEN ABLE TO GET INTO THE FAIRLAWN OFFICE TO GET MY FIRST MESSAGE. YOU CAN NEVER GET IN ON THE WEEKENDS AND DURING THE WEEK THEY ONLY HAVE 7 OR 8 PM WHICH DOESN'T WORK FOR ME. I HAVE PAID 85.00 FOR 5 MONTHS WITH NO SERVICE BUT THEY REFUSE TO CANCEL MY MEMEBERSHIP. I WOULD NEVER RECOMMAND THIS COMPANY TO ANYONE.

I signed up for services for one year. When I went to cancel, and mailed in the paperwork (3 weeks before the next payment draft), they said they didn't receive it in time to cancel the payment for the next month. I had to pay for another month. I was told I had a certain amount of credits to use within 30 days when I cancelled. I booked services and then was told when I went to check out that I didn't have those credits and I had to pay for the services I received that day. Burned twice by this company. I would not recommend them due to their poor administrative services. Yes, I did have good facials and massages, but I will not be coming back and I will never recommend this company.

When I signed up for the $75 a month plan, they told me I could cancel any time. They also told me I could let someone else go in my place. Neither of those were true when I went to cancel finally after having several built up because I couldn't get in there every month. They told me I was in a 12 month contract and would lose the ones that I had built up and we're going to refuse to let it cancel. Austin@ *******900 was rude and they're very misleading and they're just lying about the contract. Do not sign up. Do not sign up for the renewal monthly massage if you want a massage pay for them individually. He took away the ones I had already paid for. I'm disgusted. Austin you are a bad man.

The Manager at the cottonwood location was snippy and rude when I called to ask a question about payment. I still thanked her. She said nothing afterwards and hung up on me. I would have canceled my appointment, but I already waited 2 months for the appointment

Will most likely be canceling after my year is up. Brycia did a very good job on the actual massage BUT it is very hard to get appointments for a 90 minute massage. Problems over and over again with being put on their "wait list". Took 4 calls to get information right on my request. Had 9:00 appt for 90 minute massage. Therapist came in at 9:10 and was out of the room at 10:20. I was walking out at 10:22. I understand they cut 10 minutes off a 60 minute session for undressing and consult, but this takes less than 5 minutes after your first session. Why do they cut 10 minutes off the end of the massage as well? Feel like I got ripped off on the length of time I paid for. Would cancel my contract now if it wouldn't cost me so much. Really no benefit to signing into a year long contract when they take 10 minutes off the start and end of your massage.

I had a facial in their Long Island store with Debi Allen she was the worst. Never never again. The most horrible experience

This place is a scam. I signed up my wife for a membership and she couldn't schedule anything for months because they didn't have an actual massage therapist on staff, then they got one and double booked her appointment so they canceled on her, then they over booked again and she had to drop to a 30 min session instead of a 60 min session. DO NOT SIGN UP FOR THEM.

Jorge is always caring and pleasant. Jorge's pressure is great and he puts a hot towel under your Neck to add to the experience. I book my 6 visits as soon as I arrive in Florida. I am always pleased with my massages.