I've used Massage Envy in Georgia.
The quality of massages varied from great to poor, depending on the therapist you get. Most of the people that work here are rather new or just graduated from school. That being said, it doesn't mean you'll get a bad massage.
The $50 a session is a great price if you get a dependable person who listens to your needs. It has mixed results, I would say 50/50. At least half the time I got a fairly decent service but the other half, it was pretty darn bad. I had one guy that was so rough I asked him several times to be gentler. After about the 5th time, I told him I had enough and left.
Far as the price for relaxation, I will give them 3 stars. What you pay is pretty good for what you get.
Now, let's talk about the contract. Yikes! The first one you get the discounted price, then you have to agree to a monthly fee of $50 for one year. If you don't sign the contract the price is 1.5 to 1.8 times higher. Instead of $50 an hour, it's like $80 an hour. Trust me, you won't get a massage here worth $80 - the ambiance isn't worth the additional $30.
If you agree to the contract, they charge your method of choice once a month for $50. For that you get one service a month of choice at the discounted rate. As an example, you get a 60 min massage or facial (if they offer it) - if you want 90 minutes or something more, you have to pay the difference. If you can not use it this month, you can carry it over to next - so not too bad.
The thing is, you are stuck with it for a whole year. If you aren't lucky enough to get someone you like, they will continue to charge you to get a mediocre massage and you paid $600.
The contract is not worth it, the service is 50/50, the price - you get what you pay.
So, customer service is pretty good: 4 stars
Massage varies from time to time: 3 stars
Ambiance/cleanliness is good: 3 stars
Contract is not worth it: 1 star
Tip for consumers: - Try them out at discount price, but don't sign the contract. They will give you their top masseuse on your "trial" so don't be fooled.
- If you're okay with average, then go for it.
They will get you to sign an open ended service agreement. They will verbally misrepresent the time frame for the monthly agreement. They will bill you ~$50/month whether you use it or not. They will convince you to have them bill your HSA account (if you have one) which you will not notice. Months will go by and they will continue to extract their monthly fee without your knowledge. You will pay them for NO SERVICE PROVIDED until you take action or until the HSA account is depleted!! They make it difficult to sign-out of the agreement. They will be completely inflexible in the aftermath.
These open ended contracts need to be declared ILLEGAL by the MN STATE ATTORNEY GENERAL; Lori Swanson! Write her! Think my case is unusual? Check out other reviews for here & for other locations. You'll note the trend!
VOID THIS ESTABLISHMENT AT ALL COSTS. They are a franchised establishment and my experience is with the MAPLE GROVE, MN location. Nationally they are now being accused of sexual molestation. (ref NBC Today Show News 27-Nov-17)
The staff is warm and friendly, and will greet you by name when you walk in. The massages are great, especially once you find the therapist best for you. Prices are so reasonable you don't have to chase Groupon deals to save money on a massage that you may not even like.
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