Massage Envy

This business owed me three massage packages valued at $240. I attempted to get a response from the cooperate office of Massage Envy in Arizona to get a response and was completely ignored. The Better Business Bureau on my behalf reached out and got no response as well. Each month for over a year I paid a monthly membership fee that was debited from my bank. This business,still on an almost weekly basis,is sending emails to purchase services from this business. Massage Envy should be put out of business.

Massageenvy is the worst company I met, all liars, try to traps you by adding money to the account, later on forget your money, they are thieves, many persons will call you to deposit the money, plus they will give you a wrong expectations to trap you and never get your money back I lost my money and they try to convince me to make another deposit. I was referred to mkayrecuperatee.com after days of research and luckily they responded and assisted me in tracing everything, took just a couple of days and all my issues got fixed, and of all my funds retrieved to me

Very disappointed in ther customer service at Canton location. I had to pump out my breast milk before my massage and asked if they can store it in there fridge and the lady at the front desk told me no. It's not for costumers. Will not be going back. Massage was okay. Got cut to only 45 minutes

Went to get a massage from Zac and mentioned I was a little hung over and tired. He refused to give me a massage saying it would release alcohol from my muscles or something absurd since massaging your muscles when you have no alcohol in your system will not magically create alcohol. They would not give me a refund either. What a bunch of crooks. Go somewhere else for a massage

Website states that they have couples massages but when you call to make an appointment they are 3+ months out. Then when you ask, receptionist is rude and condescending. Definitely wouldn't recommend them.

When I signed up for the $75 a month plan, they told me I could cancel any time. They also told me I could let someone else go in my place. Neither of those were true when I went to cancel finally after having several built up because I couldn't get in there every month. They told me I was in a 12 month contract and would lose the ones that I had built up and we're going to refuse to let it cancel. Austin@ *******900 was rude and they're very misleading and they're just lying about the contract. Do not sign up. Do not sign up for the renewal monthly massage if you want a massage pay for them individually. He took away the ones I had already paid for. I'm disgusted. Austin you are a bad man.

I signed up for services for one year. When I went to cancel, and mailed in the paperwork (3 weeks before the next payment draft), they said they didn't receive it in time to cancel the payment for the next month. I had to pay for another month. I was told I had a certain amount of credits to use within 30 days when I cancelled. I booked services and then was told when I went to check out that I didn't have those credits and I had to pay for the services I received that day. Burned twice by this company. I would not recommend them due to their poor administrative services. Yes, I did have good facials and massages, but I will not be coming back and I will never recommend this company.

I'm very disappointed with Massage Envy, if I looked at the reviews, it would have kept me from signing up. The managers gave vouchers that I can go ahead and use, in spite of the dates, that was my understanding, I booked the appointment to receive the 60 minute massage for free, the black girl said I was trying to tell you before you left, you wouldn't listen, if that was the case, why didn't that same manager that said I can use it, if talked about it, why didn't they call me, why did they allow me to get the massage and then tell me, that wasn't good customer service, you allow me to go back and get a massage, knowing I was using the
Coupon, they didn't even given me a chance to decide, they waited after the fact, had no choice in the matter. I want to cancel my membership, don't lie and deceived me to signing up for the membership and don't honor your word. I don't want any parts of that organization. I world not recommend this place.

I treated a friend this weekend to a massage. She enjoyed the massage thoroughly. However, we had a 2 PM appt for a 1 hour massage and she was not seen until 3. The massage was over by 3:45 P.M. The wait was longer than the massage. I was supposed to get a call from a supervisor the next day and I am still waiting for that call. I will not use this facility again to treat a friend.

To be fair, I have personally had several massages at this location and have never experienced this late service before. However, it was disappointing that this happened the day I was trying to pamper a friend.

Can book an appt, but not cancel online or using app. Pretty basic.
Can NOT check account balance to see how many prepaid sessions remain. Pretty basic.

In this age, this is one of the worst sites and app i have ever used.will not be using in the future.
Hamfisted, like a high schoolers special project weeks first attempt. Poor poor poor.

The Manager at the cottonwood location was snippy and rude when I called to ask a question about payment. I still thanked her. She said nothing afterwards and hung up on me. I would have canceled my appointment, but I already waited 2 months for the appointment

I'm a member of Massage and be in Greeley. It sucks trying to get an appointment to begin with. I scheduled a 90 minute massage two months in advance. Confirmed the day before, then the assistant manager gave my appointment to somebody else. I'm furious! They don't hesitate to take your money! Would not recommend! The struggle has been going on for months and it's old.

Will most likely be canceling after my year is up. Brycia did a very good job on the actual massage BUT it is very hard to get appointments for a 90 minute massage. Problems over and over again with being put on their "wait list". Took 4 calls to get information right on my request. Had 9:00 appt for 90 minute massage. Therapist came in at 9:10 and was out of the room at 10:20. I was walking out at 10:22. I understand they cut 10 minutes off a 60 minute session for undressing and consult, but this takes less than 5 minutes after your first session. Why do they cut 10 minutes off the end of the massage as well? Feel like I got ripped off on the length of time I paid for. Would cancel my contract now if it wouldn't cost me so much. Really no benefit to signing into a year long contract when they take 10 minutes off the start and end of your massage.

They need to remain the company Massage Scam. There are no available appointments to 2 months out but you still have to pay the membership fee. This is a class action lawsuit in the making. Don't sign up for this scam go elsewhere.

Went through the entire process online to find an open appointment when I'm available. It stated a 90 minute massage was $98 for first time customers. I'm a first time customer and at check out it tried to charge me $173. Corporate company.

I have never been more frustrated and angered by a company! I had been a customer at Massage Envy in Plymouth MN for over 15 years. Despite the constant revolving door and occasional waste of money with a less than useful massage, my challenge has been with misinformation given by the desk staff about making or cancelling appointments and when the concern was brought to the Mgr's attention, she was more than happy to simply shrug her shoulders and keep my money. Not willing at all to support the customer, but instead just said "there is noting I can do, you can talk with corporate". I assure you I tried and wish you the best of luck in getting a hold of anyone... you submit something online and NEVER hear back! I truly DESPISE this company and their lack of customer support! And the massages are certainly hit or miss as well so good luck there.

Let me start by saying I've been a member for YEARS. I absolutely love my masseuse, Jackie. She's simply the best. Now the bad side... this franchise is horribly ran. Terrible owners and management who speak to their members completely unprofessional. When they opened back up after covid restrictions lifted, they implemented new "rules". I can't ever get in to use my sessions (I have a few accrued due to still paying during shutdowns). I've even tried to get in for facials not just massage and nothing is ever available. The manager basically told me to drop my membership when I spoke with him about this situation again. I contacted corporate as well who were not helpful either. Ridiculous company to be affiliated with, don't get a membership here.

My husband called to purchase me a massage for Mother's Day. They told him they had a 2 for 1 offer and that I could get two massages for the price of one. They told him I would be given a voucher for the second massage once I had the first massage. At the end of my massage, they did not give me a voucher. My husband spent four days calling them. When someone finally returned his call, they told him he would have had to purchase the deal in person and would have been given two vouchers at that time. So, one sub-par massage cost $120. Massage Envy is a scam. I would recommend finding a massage therapist who works for themselves. At least you know the money is going to the therapist rather than a chain.

Read all details before signing anything!
They lure you into a one-sided contract.
Once you take the bait, you will find it extremely difficult to book a session. It will not be at your convenience. They are always over booked.
They offer zero concessions.