Burnett M.

I went to the store in Parkville, Md. On three separate occasions, encountered salespeople who were unfamiliar with the floor products that are in the store, finally made a large floor purchase, and my contractor had his truck loaded with the wrong flooring. When I tried to telephone the store, it took over 5 attempts to reach someone. I am now waiting to see if the store will pick up the incorrect flooring and deliver the right product.

I purchased boots for $85 and wanted to return the item. It cost $149 to ship back by FEDEX. The company suggested "keep it as a gift for others and we offer you a big discount for your next purchase". I actually brought 4 pair of boots $174.19 and wanted to return just the one pair.