MashableReviews 95

I bought a set of Power Up Dumbbells from Mashable for my daughter as a Christmas gift. They arrived in a new, unopened box, but the dumbbells inside were missing a weight plate. It is clear that it was never packed in the box to begin with, as the styrofoam packaging shows only 4 plate indentations on the one side instead of 5 like all the others. I have tried to go back through both Mashable and Life Pro Fitness and both are totally worthless, two weeks later I am just getting the runaround and "we are looking into this" but no replacement yet. Life Pro says they can't provide a replacement weight and that I have to deal with Mashable on any returns or replacements. Mashable so far has done nothing to resolve this. It is very frustrating that two weeks after Christmas my daughter still does not have a useable set of weights and neither the merchant or the company that produces the product will do anything to help. I would be very wary of buying anything from this site.

Ships directly from CHINA - Took a Month to get, I finally got it though.

Customer service online does respond eventually.

I bought software through Mashable but did not yet redeem the license to use it. After realizing that the software would not function on my system, I tried to return it but found that this is not an option. Although Mashable has a page written about initiating returns yourself they have apparently eliminated this ability.

I contacted Mashable directly the day after the purchase and they confirmed that I had never claimed the software license. However, they were unwilling to allow me to return (although they did provide store credit). Their "return" policy is for store credit only, although the policy found online is written to sound like you can get your money back. So I have paid for a software license that I cannot use and have never even seen, and my money is locked away at Mashable. Terrible company- I never write reviews but felt the need to warn others against buying from them! Please do not make the same mistake that I did!

I have a charge of $72.5I from Mashable I have no idea what that is for. I have written them a letter

Save your money and avoid Mashable. They take your money and don't take ownership of customers' problems with purchases. I ordered a software product via a Mashable review and the installation failed. Two weeks of going back and forth with them has gotten me nowhere. Instead of refunding my purchase as I initially requested - and fixing the problem - they pawned it all off to the software developer, who keeps sending flawed installation instructions that include broken links to nonworking websites. They've replaced customer service liaisons in the middle of my ordeal, indicating that the original person I worked with quit or was fired. I've learned my lesson, and will never trust Mashable again.

Worst ever site to buy anything. I bought a meridian trimmer, which was supposed to arrive within 2 weeks. From the tracking, I realized my package was shipped to a whole different place. When I reached out to the customer service via email, I got a reply from them after 3 days saying, ' they are working on it '. That's it. No product, no reply. It's been a month and I don't get replies and you cant call them as well.
And my 70$ is gone forever.

PLEASE DO NOT make the same mistake I did. I ordered from them. 2 days after I
Received the items, I decided that they didn't work well where I had intended to use
Them. I sent them an email to start a refund. Less than a minute, I received a reply telling me that my order is past the 14 days. So they counted the day I ordered but the item was not shipped to me until a week later. So now I am stuck with 2 floor lamps that I have no use. I will NOT order anything from them again.

I was recently duped into buying a "refurbished" iMac + Wireless apple mouse from Mashable.com. 15 minutes after turning the Mac on, I regretted my decision. The iMac was so old re: its software, that it was unable to download the latest software update from apple. I had to mail the iMac back to Mashable for a replacement. The replacement was able to update its software, but I'm shocked at how slow the computer runs. It's basically a giant paperweight at this point since Mashable won't give me my money back. O, and the wireless mouse won't even turn on. Total waste of money. DO NOT give money to these crooks.

Bought a beauty product a couple weeks ago on Mashable. I have never ordered from this website before... and after the fact I had read some terrible reviews, I thought for sure I was Screwed... but I purchased the Nuderm wand with 5 glass attachments. Shipping confirmation arrived next day, Fast shipping, & no issues at all! Product came well packaged. I am loving results so far for this thing! Glad I ordered, & I would give it another go... but you never know these days!

Their Website is rigged so that it does not allow you to return items even though the warranty allows it. I will be looking into an official business complaint if they don't respond with a return label.

Update: I had to work through my credit card company to get a refund but they finally gave it to me.

We ordered a product over 5 months. Never received the product. They refuse to refund money after 5 requests! Bruce continues to provide fake shipping information and they totally ignore our refund requests. We have reported this company to the Feds. They should not be allowed to solicit customers via email then take their money, never shop products and refuse to issue a refund.
They are awful and keep closing the compliant tickets.

I ordered a device through Mashable over a month ago. At first I got shipping information, but it soon became apparent that it was a fraud. After getting multiple responses to "hold on" when I requested a cancellation and refund, the product was shipped 5 weeks later and I've been directed to read their terms & conditions. This "store" should not be allowed to exist and anyone purchasing any item from it should consider it as losing their money to a scam!

Comment:
All of the five star reviews are 2013 and earlier. In fact there's only one for 2013 2012 and 2011. The rest are 2010 and earlier.

I read many of the most recent reviews. All are one star except one gave two stars, they'd gotten only one of two items they'd ordered but very much liked the one that came.
Unfortunately I later read somebody who bought two of that same product but both apparently stopped working after the 30 day warranty.
I wonder how things turned out for the 2-star reviewer because 2 for 2 failure rate and no return after such a short time is a bright red stop sign

I only read the reviews before buying, I have not bought something from the site.

I hope this gets posted because it's an analysis of where the company SEEMS to be now: the company has 2.5 overall but there are no recent 5 star reviews, not even a mix

DO NOT BUY a refurbished computer from Mashable. The vendor they use is not ethical. I wish I had read the reviews before buying an iMac 2011 refurbished desktop computer. https://shop.mashable.com/sales/apple-imac-21-5-all-in-one-computer-intel-i3-2100-dual-core-3-1ghz-4gb-250gb-certified-refurbished-grade-a
The list price is dramatically and unreasonably inflated so they can show a "sale" price that is actually slightly above current market value. Though listed as four stars and grade-A, the computer had significant damage to the case. Wifi hardware had been removed so they could try to sell it to you as an upgrade. (iMac 2011 shipped with wifi installed standard.) Mashable will not allow returns on this product. I recommend that you not do business with Mashable.