Marrs Communications

Stay away. It's a scam. Listen to everyone else reporting. They take your money, never send your product and stop replying. These people are openly robbing people. Don't make the same mistake everyone else did.

I have a similar experience to other reviews here: I placed an order for belts in June of 2019. $73 payment was quickly processed, but I never received belts. I was very patient, and followed up by email numerous times over a period of several months. Some of the initial emails were answered by Krista with various reasons given for the delay. Later follow up emails were just not answered.
After a year had passed I gave up and wrote it off, basically, I've been had; I can only conclude that this company is not a legit business, despite a certain online forum implying otherwise.
One star is too high, but the lowest this site will allow. Zero stars would be more accurate.

Marrs Communications is an online scam. I've ordered Nakamichi cassette belts and other parts, and received and paid for the invoice from Krista, the owner of Marrs Communications. I waited for one year, but she never sent me and she have not been responding to my e-mail letters. After I realized that it was a fraud, I began to find out there are other victims in the U.S.A. and other countries. Marrs Communications took my US$93.75. I lost more money for wasting numerous hours for writing so many e-mail letter and making international calls for one year! She takes advantage of people using rare high quality cassette decks. Marrs Communications will not ship paid products to the customers.

Placed email order in early 04/2020. Time passes and nothing arrives, follow up with an email inquiry to Krista Smith@ *******@marrscom.com:
04/14/2020 "I aplogize for the delay. I have been behind in shipping ever since returning to the office after my dad's passing. I will get these shipped out to you tomorrow."
05/2020 and still nothing arrived. I asked for either the items I paid for or a refund, didn't get any reply. Looks like I got took for $60+. I would stay away from this company and look for other sources.
Krista, this is not a good way to honor your father.

I ordered a belt kit from Krista smith of marrs communications In April of 2019.
A small fortune for the belt kit & a small fortune for the shipping, as ever- from America.
I wasn't persistent or rude at any point in my communication with marrs communications, I even left it 4 months between contacting her on each occasion! Each time being very polite, but what you get for your politeness is being treated like an idiot who's good for robbing for £80!
I still have not received anything.
To the great people of "tape- head" & other forums who backed-up marrs communications while all the time they were stitching people up- still feel justified?
What is the process of taking an individual to court For fraud in the great US of eh?
Does anyone feel like getting together with me to bring legal action against this person?

After receiving emails from Krista Smith with a quote on December 26, on December 27,202 I ordered a Marantz Drive belt for $25.51 and paid by MasterCard Credit Card thru their online cart as specified on the web site for this company. Funds were immediately cleared to Marrs Communications Dec 27Th, 2020, a online receipt send to my email account. It was supposed to be shipped and received in 7-10 business days. Email requests and phone messages for information have gone unanswered. The gal Krista Smith apparently running this fraud, has not responded, went dark: no delivery after almost 1 1/2 months. Zero replies to multiple emails, and the voice number always go to voicemail or their voicemail inbox is full. I'm now asking Mastercard for a reversal of the charge, but not holding my breath. ** This company should be investigated by the local District Attorney, FTC and USPS for mail fraud.
AVOID
1 Star is generous for this fraud!

This message is in regard to your complaint submitted on 2/5/2021 against Marrs Communications LLC. Your complaint was assigned ID *******.

Marrs Comunications is dishonest company that does not have any respect for its customers, moreover if it still has a customer because I do not believe that anyone else buys anything from them, Krista hides behind her father's illness and that does not seem to want to deliver any products and neither will return the money, I bought belts for my Nalamichi Tape Decks in July 2019 and so far nothing, and not even returning my money, I'm tired of e-mails and phone calls and nothing happens.
Alert do not buy anything with Marrs Comunicatios are dishonest.

Marrs Communications imports and sells replacement belts for vintage tape decks, and they brag incessantly about the quality of their products. They also brag about their customer service. Unfortunately I can only attest to their customer service, and it's nothing to brag about.

Search for reviews on this company and you will find some satisfied customers. But you will also find frustrated & dissatisfied customers, and some of the craziest business practices ever encountered. You will mostly find that customers have to wait extremely long periods for their orders. No matter what their website states (which is a disaster in itself) you will NOT know if your items will get to you in 5 days, 5 weeks, 5 months, or NEVER.

In your search results from this company's reviews you will easily find that this company blames everything and everyone else for their bad behavior and misfortune. They overtly blame: their intentionally small business size, their Japanese manufacturer, their large customer base, lost/misplaced orders, PayPal account hacked - TWICE!, eBay, delivery companies, computer crashes, and the freight company.

First and foremost, though, they blame their customers! If you give the slightest complaint - especially on forums in which they are active - you will be roundly dealt with. At one point Marrs would not accept orders from customers until the customer submitted an email promising not to file a claim with PayPal. Huh? They also have odd rules about not responding to status inquiries until after X number of days after you order... oh, make sure you are counting ONLY business days!

There is just so much more, but you can do your own search and find tons of juicy reading material. I wish I would have. It would've saved me a LOT of trouble. In the end I asked for a refund, opting not to play their crazy games, nor be treated condescendingly. I just don't need the "best" that badly. Thanks anyway.