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Humble T.

1 Level 1 Contributor
  • 2 Reviews
  • 25 Helpful Votes
  • 0 Thank Yous

Experience: Business, Autos & Vehicles, Hobbies & Interests

Member since July 2014

  • Reviews

    2

  • First Review

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Review Distribution

2 Reviews by Humble

10/11/18

Marrs Communications imports and sells replacement belts for vintage tape decks, and they brag incessantly about the quality of their products. They also brag about their customer service. Unfortunately I can only attest to their customer service, and it's nothing to brag about.

Search for reviews on this company and you will find some satisfied customers. But you will also find frustrated & dissatisfied customers, and some of the craziest business practices ever encountered. You will mostly find that customers have to wait extremely long periods for their orders. No matter what their website states (which is a disaster in itself) you will NOT know if your items will get to you in 5 days, 5 weeks, 5 months, or NEVER.

In your search results from this company's reviews you will easily find that this company blames everything and everyone else for their bad behavior and misfortune. They overtly blame: their intentionally small business size, their Japanese manufacturer, their large customer base, lost/misplaced orders, PayPal account hacked - TWICE!, eBay, delivery companies, computer crashes, and the freight company.

First and foremost, though, they blame their customers! If you give the slightest complaint - especially on forums in which they are active - you will be roundly dealt with. At one point Marrs would not accept orders from customers until the customer submitted an email promising not to file a claim with PayPal. Huh? They also have odd rules about not responding to status inquiries until after X number of days after you order... oh, make sure you are counting ONLY business days!

There is just so much more, but you can do your own search and find tons of juicy reading material. I wish I would have. It would've saved me a LOT of trouble. In the end I asked for a refund, opting not to play their crazy games, nor be treated condescendingly. I just don't need the "best" that badly. Thanks anyway.

7/31/14

This business engages in deceptive and fraudulent practices.
-- This business' website boasts a 24-48 hour turn around on orders placed. One might expect an order to then be received in possibly 1-2 weeks. My order, from the date it was submitted to the date it was received, took 4 weeks.
-- Four days after order submission this business received payment for order.
-- This business emailed a false/fraudulent shipping notice 2 weeks after order submission. The tracking number provided in this email continued to state "Electronic Shipping Info Received" and never progressed to further delivery updates.
-- This business admitted non-delivery of order 3 weeks after order submission. When I emailed business inquiring as to the delay of order, they responded in part, "The order will ship tomorrow." To be clear, this statement was made one week after their email notification that said "Your order has shipped."
-- Two days later, and no activity with the originally provided tracking number, legal action was threatened against the business via email. They responded with unprofessional, overly personal email containing self-pity and self-deception. In part, their response stated, 'I do everything right and this is what I get; no matter how much I give, people just want to push me down; if you want Chinese trash, order from there.'
-- Nearly a week later (4 weeks in all) the order finally arrived. It was shipped with a different tracking number then that originally provided. There was no email notification of a new/different tracking number. One might presume the original tracking number notification (Your order has shipped) was provided as a deceptive delay tactic.

-- Did my order finally arrive? Yes.
-- Was it a pleasant, confident buying experience? No.
-- Would I recommend this company or purchase from them again? Absolutely not.

I have a few suggestions for the business.
-- Operate your business with professionalism and integrity.
-- Be honest about your production and delivery times.
-- Receive payment when you are prepared to produce.
-- Send shipping notice when you are prepared to deliver.

Humble Has Earned 25 Votes

Humble T.'s review of Marrs Communications earned 16 Very Helpful votes

Humble T.'s review of ALittleCrafty earned 9 Very Helpful votes

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