MarineDepot

This company is absolute trash and garbage. They stole $140 and didn't send me my order. I ordered two flood guardian monitors. They throw their hands in the air and straight up take your money and f*** you

Do not order from them ever. There are many other better suppliers.

Ordering online is easy, but I typically call in to place my orders because their staff is so nice and will usually tell you if there is a coupon you can use or something new I might be interested in based on my order history. I still shop at my local fish store for livestock, but that's about it. MarineDepot.com has all my aquarium supply business and I would highly recommend them, especially to new hobbyists just getting their fins wet. They will help you succeed!

To keep this short and readable I'll leave out the details. I've been a Marine Depot customer for about 4 years. Ok so here's the recent issue. Today my shipment was due to be delivered, I checked the tracking and it showed that it was delivered this morning I called marine depot, and was told to purchase another item and that once FedEx and marine depot investigated the issue they would then refund my money Depending on The findings.

Customer service was horrible i bought a red sea set up with directions stated order would be set up and i would get a call for delivery in 3-5 business days 5th day called the gentleman told me i read it wrong and it would be 5-7 business days so i cancelled my order instead of seeing about what he could do about getting me my tracking number he was rude and cancelled it i had to call back to get a email confirming the canceled order now waiting 5-7 days to get my money back would never use this place again

So I buy a package and they send me just one of the items, I call to see what happen, they told me that they make a mistake and they will found out what happen. I wait the 2 days and I call back, so they say they where so busy that's the reason why they didn't reply me, we went back and forward whit the emails, because they want me to return the item so they can fix their warehouse and they offer me a 10$ store credit for my 330$ order, they offer me a 10$. At last "the supervisor" call me they gonna send me all the items next week (this is the 2 week I'm waiting), they ask me if I whant somthing else, he make it look that Im trying to have free items and thats not the case, I told him i just want my $#*!.
I'm done whit this company they don't know how to take care of their costumers.

Their 60 return policy only applies to some items. Bought a skimmer and it was just simply to large to fit in my tank sump. When I went to exercise the "60 day return policy" I was given a pop up of any issues with this item must be taken care of by the manufacturer. IT'S UNUSED, AND STILL IN ALL THE ORIGINAL PACKAGING! Do yourself a favor and buy from foster and Smith, lfs, or Amazon even. Waiting on hold was the only way to get the return done. At least the person I spoke with was helpful and polite. He finally got the return process taken care of, and even had some helpful advice.

I shop at Marine Depot for a variety of reasons: low prices, fast shipping and a generous return policy to name a few. Although the primary reason I shop there is due to their excellent customer support. I always have peace of mind knowing that if I have any issues setting up a new piece of equipment or if I have to return something they'll have my back. Ordering online is easy, but I typically call in to place my orders because their staff is so nice and will usually tell you if there is a coupon you can use or something new I might be interested in based on my order history. I still shop at my local fish store for livestock, but that's about it. MarineDepot.com has all my aquarium supply business and I would highly recommend them, especially to new hobbyists just getting their fins wet. They will help you succeed!

I was bringing my business to this particular store, just because that idea of helping the small guys.
However, I just came to the realization that they don't care at all about their customers.
I placed an order online. I received a call from them that the transaction has been declined. Ironically I was opening the email my CC had sent me of the transaction been approved.
Nonetheless, I called my CC company, after spending near an hour with them on the phone, they concluded that they didn't know what MarineDepot was talking about, that the transaction was totally approved and that there was no issue at all. I was able to see the transaction as pending in my online banking account too. My CC gave me a phone for merchant support so I could give it to MarineDepot.
I called MarineDepot again. What I got? Total rudeness, they didn't want to look into the issue, they couldn't care less for what the CC company was saying, not to give them a call to clarify the issue.
I guess that this type of attitude is why people go and do business with Amazon.

Ive been a customer of Marine Depot for the past 10 years. Getting back into the aquarium hobby, I decided to go back to Marine Depot to purchase my items. In the past couple of weeks Ive spent over $3000 designing my new aquarium. They were very nice to me, and went through a list of items and recommendations of equipment that I would need.
I have never had a problem with Marine Depot before until today. One of the items that was on my list did not work with the tank that I have purchased. Please keep in mind the list was discussed with the folks at Marine Depot and both items that did not work together were purchased from them.
Over the past 10+ years, I have never returned anything. This was my first time ever trying to return something at Marine Depot. The cost of this one item is $285. To keep things short, Marine Depot said that I could not return it and I am stuck with the $285 piece of equipment. I could go ahead and purchase the upgraded item for $349, but I would not receive any credit for the $285 spent.
My advice, Do not buy from marinedepot.com. They are very nice when you are buying items, but guaranteed if you try to return something it most likely will not happen. I usually buy from more reputable online businesses like Amazon, but I do try to bring business to smaller businesses. This mistake cost me $285. Its just not the money, but more of a feeling of helplessness when the merchant says nothing they can do.

Quick response time, great service, affordable pricing! Very happy with my jet ski docks! Manny and ti po were right on it!