Michael N.

Ive been a customer of Marine Depot for the past 10 years. Getting back into the aquarium hobby, I decided to go back to Marine Depot to purchase my items. In the past couple of weeks Ive spent over $3000 designing my new aquarium. They were very nice to me, and went through a list of items and recommendations of equipment that I would need.
I have never had a problem with Marine Depot before until today. One of the items that was on my list did not work with the tank that I have purchased. Please keep in mind the list was discussed with the folks at Marine Depot and both items that did not work together were purchased from them.
Over the past 10+ years, I have never returned anything. This was my first time ever trying to return something at Marine Depot. The cost of this one item is $285. To keep things short, Marine Depot said that I could not return it and I am stuck with the $285 piece of equipment. I could go ahead and purchase the upgraded item for $349, but I would not receive any credit for the $285 spent.
My advice, Do not buy from marinedepot.com. They are very nice when you are buying items, but guaranteed if you try to return something it most likely will not happen. I usually buy from more reputable online businesses like Amazon, but I do try to bring business to smaller businesses. This mistake cost me $285. Its just not the money, but more of a feeling of helplessness when the merchant says nothing they can do.