• MapQuest

Overview

MapQuest has a rating of 1.9 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MapQuest most frequently mention new version, pop ups, and long time problems. MapQuest ranks 67th among Maps sites.

  • Service
    18
  • Value
    14
  • Shipping
    8
  • Returns
    7
  • Quality
    18
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • And here I actually thought it would be better than Google Maps!
  • It's horrible now--can't even see directions on the map.
How would you rate MapQuest?
Top Positive Review

“These are the most helpful and courteous team”

Cindy C.
8/9/23

I enjoy telling others experience with local establishments ad where not to go, as well as "highly" recommended!

Top Critical Review

“Undermining our Business”

Chris S.
12/2/23

Posting rouge info, unknown photos, incorrect map locations, showing duplicate locations that do not exist. Its intentionally executed to blackmail us in to paying services to fix their false issues they ilegally created - to collect money. I guess we can all do these type of business practices now, its all good in USA

Reviews (216)

Rating

Timeframe

Other

Reviews that mention popular keywords

google maps (14) directions (52) point b (3)
Thumbnail of user chriss4864
1 review
2 helpful votes
December 2nd, 2023

Posting rouge info, unknown photos, incorrect map locations, showing duplicate locations that do not exist. Its intentionally executed to blackmail us in to paying services to fix their false issues they ilegally created - to collect money. I guess we can all do these type of business practices now, its all good in USA

Tip for consumers:
a class-action lawsuit would be appropriate

Service
Quality
Thumbnail of user adrianac232
1 review
0 helpful votes
June 23rd, 2023

Thanks to "mapquest" I could not attend My Nephew's funeral due to mapquest horrible directions! I was so saddened and heartbroken. Mapquest directions first started by saying that it would take me only 1 hour and 30 minutes from My home to My destination when in reality it took Me over 3 hours! As mapquest sent me through the longest way to get to My destination! And thanks to them I could not make it on time for My Nephew's Service :( Memories like this can never be replaced. I would and will never recommend this website for any kind of directions! As I found out from another website "google maps" In fact that My trip would take "over 2 hours" and not 1 1/2 hours like mapquest informed me of and especially when mapquest had sent me through the heaviest traffic directions causing me to miss such a special event in My life which I can never relive. I am so very disappointed in mapquest! If possible and if I could I would sue mapquest! That's how upset I am with this website! :(

Tip for consumers:
Yes! if you want to get to your destination on time and the right way? Don't Use Mapquest ever!!

Products used:
Driving directions

Service
Quality
Thumbnail of user gracem630
1 review
1 helpful vote
July 15th, 2022

When I type into the address fields, many of the letters that I type are skipped. This isn't happening when I type a document, or anywhere else - just the mapquest website when entering addresses. Also, it used to be able to make better guesses if you didn't get the address quite right, but now it just plays dumb. It's way less user friendly in July of 2022 than it was when I last used it - maybe a month or two earlier. Booo! To changes that aren't an improvement.
-

Tip for consumers:
If something isn't working for you, let them know - otherwise, how will they know to fix it?

Quality
Thumbnail of user lazarusw2
2 reviews
1 helpful vote
December 10th, 2022

The ads/banners are extremely irritating. Some companies never learn the lessons of history, or maybe they getting paid by their competitors to showcase how bad things are on the other side.

Thumbnail of user alr217
1 review
3 helpful votes
March 2nd, 2022

Mapquest has the address listed for my business while all the other search engines show the correct address. On Mapquest website, I attempted to claim my business to change the address myself but it took me out of their website to an advertising website that lean me nowhere fast.

So I went back to MapQuest and looked up the contact us page and again Ii attempted to contact them for help. No matter what I enter in the form it says that my request is flagged as suspicious spam and it won't send it.

There is no Chat, no phone number, no ability to send a message. How do they run their business.

Service
Value
Quality
Thumbnail of user davej666
2 reviews
0 helpful votes
November 16th, 2022

This guys ripoff! I have called a day before and setup the appointment and when the Locksmith Pros came and opened 2 locks and changed them Tom Locks form Locksmith Pros charged us $800. Beware of who you call get a price or ales they rip you off!

Tip for consumers:
In the event you want to request service from them , you need to get exact price or ales they charge you more than $500 for opening a lock and change!
Locksmith Pros USA
5031 Fair Ave. #536
North Hollywood, CA 91601

Thumbnail of user shem13
1 review
3 helpful votes
September 21st, 2022

It takes forever to work and if you are planning a route forget it, this tool should be erased. Fix your website or get off the web

Service
Value
Shipping
Returns
Quality
Thumbnail of user gwrnkls73
1 review
1 helpful vote
April 26th, 2023

I travel all over and Mapquest USED to the best to route my trips. Now I can't move my routes so that I can efficiently see what I want to see and the routes I want to take, the way Google Maps does, but Mapquest was WAY better at letting me move and choose my route than Google Maps. The site now makes users SPECIFICALLY choose something and sometimes it can take 5-8 attempts until it does what the user wants. Change it back because Google Maps does not let users pre-plan trips, especially in National Parks. You can't plan a trip to Yellowstone or Glacier if you're planning in January to go in July because the roads are closed and Google forces an alternate route that cannot be changed.

Thumbnail of user tracep2
1 review
1 helpful vote
April 2nd, 2022

I used MapQuest to route two destinations on a round-trip drive. It told me the fastest route was taking over nine miles of side streets, instead of the freeway. I checked the same destination order on Waze and it was SO much faster and more logical.
If you want to know the order of multiple destinations, MapQuest can tell you where to stop first, second, etc. But, DO NOT follow the route it gives you. Use Waze, instead, by adding your second stop first, then enter your first stop, hit go, and choose "add a stop". That way Waze will make your "add a stop" location as your first stop and the other address as your second stop. Plus, you'll complete your drive a whole lot faster.

Thumbnail of user daveg70
4 reviews
9 helpful votes
December 21st, 2022

MapQuest used to be great a long time ago. Seems like lately they have so many incorrect business addresses and sometimes mapping businesses to houses. It's very strange andmakes MapQuest unusable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandyj184
1 review
8 helpful votes
July 20th, 2021

For the last hour, I have been trying to get driving directions. No avail. Too many damn ads. If you want to find out how to get somewhere, don't use Mapquest.

Tip for consumers:
That the app doesnt works

Service
Value
Thumbnail of user mv158
1 review
2 helpful votes
November 2nd, 2021

Honestly, what is Mapquest? It does not work on iOS very well, so it might just be me. But, put in address and there is a bottom part of the map showing, confused with junk adds (that are not collapsable at all). Useless. Forget about directions - no place to even try. This is just one big advertisement for nothing that even makes sense. Awful awful awful!

Another review for sitejabber - after I send this review, I will block you as you require me to sign up for even more advertising and, even though denied, the expectation is you will use or sell my info.

Tip for consumers:
Show a map. Your name is Mapquest, not Adquest. Or just change your name to Advertising Minefield.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleyn669
1 review
2 helpful votes
January 7th, 2023

Enter address MQ keeps changing it, pick walking - keeps sending driving instructions, map print unuseable, reset map - messes up printing directions.

Thumbnail of user kimberlyh1641
1 review
2 helpful votes
May 8th, 2022

It constantly sends you in the wrong direction. I will be using Google maps from now on. It is a piece of junk

Thumbnail of user non910
1 review
0 helpful votes
September 2nd, 2022

I can get walking/driving directions but no transit directions. This is useless. This is useless and it wants me to keep saying that until my review is long enough to be helpful. Is this long enough? It's still useless.

Thumbnail of user dianeg422
2 reviews
3 helpful votes
August 10th, 2021

I am horrified! What a mistake I made with downloading the Mapquest app on my Windows 7 PC. Now everything is INFECTED.
Even when I logged into sitejabber my screen was filled with a pop up (photo2) When I tried to set up shipping zones for my shopify store a total screen popup appeared.(photo 1) This app invades everything!
Yesterday the upper right pop up gave me an "opt out" option but when I tried it wouldn't let me opt out. Today that doesn't even show. I tried looking under programs to uninstall but it doesn't show up there. It is stealthy. This is a nightmare! I'm so mad at myself that I mindlessly downloaded it.

Tip for consumers:
Stay away!

Quality
Thumbnail of user jackw570
2 reviews
2 helpful votes
October 17th, 2020

I asked Mapquest for directions from my home to Poe Paddy State Park, near State College Pa. The route provided sent me over a mountain on a rock strewn trail, not a road, with my RV in tow. It took me three hours to cover ten miles of trail. I could not turn around with the RV in tow and damaged parts of the RV undercarriage. Mapquest is a very dangerous piece of software.

Thumbnail of user wendyr591
1 review
0 helpful votes
December 30th, 2021

I have used MapQuest 3 times in the past week for driving directions and it has worked fine. This time it would not let me enter to and from to get directions. Instead it says something about the inportance of MapQuest having my location and has an area to find out more. Clicked on that area and there was no place to enter my location, just more options. Tried one and it didn't work. I do not know how to get the directions I need, or how to enter my actual location. This has been a waste of time. There is no customer Service option that I can find for MapQuest.

Service
Quality
Thumbnail of user vincenta276
1 review
0 helpful votes
October 10th, 2022

Long time user and in my opinion, Mapquest routeplanner used to be an excellent program to effectively plan multi-stop trips. I Have tried to use it for the last couple of months and it is now totally dysfunctional. It will not effectively or efficiently download Excel files. When I manually load the addresses it changes all of the addresses to the same address. And if it does indicate it "re-ordered" the stops, upon inspection it has not. I have followed all of the Mapquest route planner recommended fix's numerous times and they did not do anything, just resulted in a big a waste of my time.

Thumbnail of user mrjackc
1 review
2 helpful votes
July 5th, 2022

I use to use mapq a while back, I can NOT believe how much it is screwed up, 15 minutes and still won; t give me directions, It's a good thing i have Google maps. What a fricken disgrace these people are at mapq.

Thumbnail of user kehad
2 reviews
17 helpful votes
January 23rd, 2020

One of the worst online experiences. I'm guessing mapquest is desperate for an income, but someone has to tell the head of design they've gone way over the limit to allow visitors to the site to get to information they need. Fighting ad after ad, just gets me to X out and go elsewhere. It definitely doesn't invite me to struggle for information. Before I can book a hotel or whatever I may need, I have to understand my route, where I want to stop, what's around the hotel, etc. They have their name right it is a quest for a map with mapquest!

Thumbnail of user andrews1771
1 review
2 helpful votes
July 17th, 2021

I won't use it any more. I can guess how to get to where I'm going better than this piece of $#*! can. What did you $#*!s do to ruin this app? No BS excuses! Man up $#*!es

Tip for consumers:
Bankruptcy

Service
Value
Shipping
Returns
Quality
Thumbnail of user samanthaf246
1 review
2 helpful votes
April 6th, 2021

I use mapquest daily to look up distance for jobs when scheduling service techs at my work. I can get the pop up ads to stop and it takes ten minutes just to get it to load my directions. I got very inpatient finally today and decided there has to be a better way. I went to google and searched driving directions. To and from popped right up and within seconds I was able to search what I needed. SOOOOO much better then map quest. You wont be around much longer if you cant stop your ads from slowing your site down. I will NOT be using this anymore.

Thumbnail of user roxya3
1 review
7 helpful votes
July 3rd, 2019

I used to use mapquest exclusively for any city I visited or even for areas of my city where I was not familiar with streets. For the last 3 years it has become virtually unusable. There is a wealth of hotel info, but the driving directions seem to be geared to the longest routes. Maybe that is as intended to tout restaurants and hotels. You can no longer click and drag the parts of the route you know... it takes main highways only. So sad, and no longer worthwhile

Thumbnail of user kima24
2 reviews
6 helpful votes
April 7th, 2022

MapQuest has been my go to map app for over a decade. Once a route was mapped, I used to be able to zoom in around the destination to view the exit I would get off on and/or use the layers to find restaurants around the destination. About 6 months ago, the ability to zoom in on the destination went away. As soon as you start zooming or drag away from your starting point, it revolts and snaps you back to the starting point. I have been in touch with their Tech Support numerous times, sent them screen recordings of what is happening and each time they come back with "it's supposed to snap back to the starting point"…if I hadn't been using it for 10+ years and didn't realize how useless it is to me now, I wouldn't be complaining. I've tried Google maps and I just don't see the same features.

Tip for consumers:
Used to be great but now it’s terrible

Service
Quality

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About the business

Official MapQuest website, find driving directions, maps, live traffic updates and road conditions. Find nearby businesses, restaurants and hotels. Explore!

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