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2 Reviews by Keha

4.6K Views
1/23/20

One of the worst online experiences. I'm guessing mapquest is desperate for an income, but someone has to tell the head of design they've gone way over the limit to allow visitors to the site to get to information they need. Fighting ad after ad, just gets me to X out and go elsewhere. It definitely doesn't invite me to struggle for information. Before I can book a hotel or whatever I may need, I have to understand my route, where I want to stop, what's around the hotel, etc. They have their name right it is a quest for a map with mapquest!

7/22/19

I sent an email with a forwarded email I received from them and explained this Mark Johnson (fake name?) guy who claims to be some exec* gave them the wrong email address. They returned an email stating the email address I sent to them is no longer valid (it was a customer service address - I guess they're saying they no longer have customer service) and to log in and search around the help section. Hellooooo, not everyone is dumb enough to have a linkedin account. I am not about to sign up with a company who doesn't see the need to protect information and take issues on complaints. Everything they needed to know was right there in my email with the forwarded email I had received. It's quite clear they don't care about security issues.

There is NO way to contact them when someone is fraudulently using your email address. From LinkedIns reviews I'm guessing fraudulent use of my email address isn't the only less than consumer friendly issues LinkedIn has.

I'm saving the emails I received and sent, but I don't think I should put a photo of them here. It's bad enough my email appears to be attached to a fraudulent account with a company who just doesn't care what's going on.

If they clearly aren't concerned about these sort of issues - I wouldn't sign up because I seriously doubt your information is important to them either.

*not listing company just in case there is such an idiot and such a company. There are 1000s with this name.

Keha Has Earned 15 Votes

Keha D.'s review of LinkedIn earned 10 Very Helpful votes

Keha D.'s review of MapQuest earned 5 Very Helpful votes

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