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ManualsOnlineReviews 14

1.9

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ManualsOnline Reviews Summary

ManualsOnline has a rating of 1.9 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. ManualsOnline ranks 63rd among Business Documents sites.

service
2
value
2
shipping
1
returns
2
quality
2

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New York
2 reviews
0 helpful votes
Follow Richard S.
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Scare $#*!less after seeing the pop-up re my computer is infected - Call Microsoft
Not the first time either
Malwarebytes and McAfee said my computer is fine

Date of experience: April 11, 2022
Canada
1 review
1 helpful vote
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No reply on request for refund
December 2, 2021

I ordered a service and repair manual for 2014 Mercedes GLK
Got a manual with a lots of pretty picture on all aspects of the car but NOTHING about repair

They quote 100% satisfaction guarantied but when I requested a refund on 3 attempts in the past 3 weeks, I got absolutely no response from them
So as far as I am concerned, it is ZERO satisfaction and a big song and dance on their part

So again I ask, please respond to my request for refund on #Order #A9A*******BZ

Regards,
Pierre.

Date of experience: December 2, 2021
Canada
1 review
0 helpful votes
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Rip off
August 6, 2021

Ordered manuals. Received nothing not even confirmations but money went on my Visa! Companies like this give buying online a bad rap!

Date of experience: August 6, 2021
New Zealand
1 review
2 helpful votes
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Rubbish manuals
February 19, 2020

I purchased a Renault factory manual and it was utter rubbish, cobbled together pdf copies of bit of information. Better than nothing but I already had this stuff and the reason I bought this was they said they had electrical diagrams etc etc. I can assure you there was no electrical information and when I asked for a refund based on their policy it was a total waste of time. I gave up listening to their rubbish but told all my friends and now you, be very careful of this site, they are a distributor of what ever they can find and they even admit what the say you get is not what you actually get. What you get is what they have not what they say so it might be useful but in my case it was useless.

Date of experience: February 19, 2020
California
1 review
4 helpful votes
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Don't buy any manuals from this company there on user-friendly they cost way more than what you'll pay on eBay and when it comes to getting a refund they will not give you one they would rather keep your money and get a bad review

Date of experience: May 12, 2019
India
1 review
5 helpful votes
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Never go for buy here! These are not newly manufactored printers and if any manuals that Manualsonline.com would provide a copy to be downloaded, not their only copy.

Date of experience: October 22, 2018
Tennessee
3 reviews
16 helpful votes
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A waste of time
November 4, 2016

I've been looking for information about a Walgreens Digital Thermometer - the kind you stick under your tongue, wait, and then take the reading - and arrived at ManualsOnline. There were 16 pages of them, 312 problems and solutions at the time.
I started at page 1 and worked my way forward, looking at the ones that seemed to be relevant to the model number.
Each question had been answered promptly by the ManualsOnline team and claimed they had found the manual. They conveniently provided a link, too. Great!

No.

After the first 5 or 6 I detected a pattern so I just hovered over the link and checked what it was.

Each link claiming to be for the item was actually for something entirely different.
Here are some of them: Bosch Lawn Mower... Zanussi Clothes Dryer... American Standard Hot Tub. Do I need to go on? I jumped to the last page and took a look. Uniden Scanner. An electric drill. A juicer. A clock. A CD player.

The only, ONLY, answers that were any good were when a registered user (like you, me, anybody with a site profile) answered the question in plain language. No manual, just advice pure and simple.

Seems to me that looking for a manual on Manuals Online is a complete and utter waste of time. Don't go there.
Just a minute, though. I'll try looking for a Black and Decker Electric Drill. That might come up with the Walgreens Thermometer manual. Or not. Who knows?

Date of experience: November 4, 2016
Australia
1 review
1 helpful vote
Follow Alan L.
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Only any use if they already have a manual for exactly your model. They don't allow you to contact them without that. Useless if you can't talk to them.

Date of experience: September 23, 2016
California
1 review
2 helpful votes
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I have several sewing machines I found at garage sales and several I have inherited.
I have found manuals for all of them.

I have also purchased three washers and dryers second hand and they didn't have any of the manuals I needed.

Date of experience: May 21, 2013
North Carolina
1 review
7 helpful votes
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They've owed me over $100.00 in "Affiliate Referals" for over a year... keep saying "checks in the mail"... and of course I'm still waiting. Dishonest at best, and a ripoff for certain!

Date of experience: March 19, 2013
Minnesota
1 review
2 helpful votes
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I had the manual I was looking for within minutes! This site is Great.

Date of experience: March 4, 2013
Washington
1 review
5 helpful votes
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I used that manualsonline.com site 4 times to no avail. I tried to get a manual for a HP Photosmart Printer 240, Photosmart 1500, Photosmart C4200. Each time the response said "Wev'e got hundreds of thousands ofmanuals here at manual on line, but it looks like we don't currently have the exact manual your looking for". This to me feels like they wanted to direct us to other commercial web site. I somehow got redirected to Robotdriver.com wanting me to spend $29.95 to update my driver base.
These are not newly manufactored printers and if any manuals that Manualsonline.com would provide a copy to be downloaded, not their only copy.

Date of experience: July 8, 2012
Alabama
1 review
11 helpful votes
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At one time, I could go to the manufacturer for owners or users manuals. Lately, I am directed to manualsonline. They claim to have over 300,000 manuals, but I have not been able to find one yet. Some were manuals I used to have but the file was on another computer and I went out to retrieve another one. Attempts to get one from the manufacturer continually redirected me to this site. Even when using an internet search engine, and cautiously avoiding this website, other websites redirected me to this site. Is this a coincidence or is something sinister going on? Lastly, this site is too cluttered with ads and selections which lead you back to this site.

Date of experience: January 12, 2011
North Carolina
3 reviews
7 helpful votes
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Great service to anyone who is looking for a manual like me. Having a clock radio you can't fully set without a manual and need it right now. Manualsonline to the rescue. Very, very goodand it was right there!

Date of experience: October 30, 2010