Mango has a rating of 1.7 stars from 224 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mango most frequently mention customer service, return label, and order number problems. Mango ranks 419th among General Apparel sites.
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I heard of this brand, heard of their clothes and it seems to be quite fashionable. I recently decided to quickly get acquainted with new collections to understand whether these clothes really suited modern trends in fashion and yeah it was like that. I filled the cart with some trousers, t-shirts and other stuff and issued an order. It was delivered with a slight delays, but I received apologizes for the delay and that is ok. So, I can advise to shop here if one needs stylish apparel.
I am highly disappointed with their customer service. Sometimes they sent me dresses/sweaters used once or in very bad condition and because the return was not paid by them,I got lazy in returning. Two times they cancelled my order as they were not able to deliver to my address, where they have delivered 100 times before. Customer care told me they will help in future or consider my complains, but they never did. Many time the dress in picture looked very classy but when I received,it was made of cheep material.
I heard of this brand, heard of their clothes and it seems to be quite fashionable.
I recently decided to quickly get acquainted with new collections to understand whether these clothes really suited modern trends in fashion and yeah it was like that. I filled the cart with some trousers, t-shirts and other stuff and issued an order. It was delivered with a slight delays, but I received apologizes for the delay and that is ok.
So, I can advise to shop here if one needs stylish apparel.
Placed the order before reading reviews so was dreading the worst, but package delivered within 4 days, clothes perfect fit, good quality
Tip for consumers:
A tracking number is provided once the order reaches the courier (at point of origin)
Products used:
Shirts, Jumper, Jacket, T-Shirts
Shipping is very slow. They tell me something has left a warehouse several days before the shipper indicates that they have the package. The package is in limbo until the day before it is delivered. They also have some weird policies, like no price adjustments. You have to order one at the lower price and return the one that was not on sale. That being said, the clothing is beautiful and seems to be of high quality. I love their stuff so I tolerate the slow shipping.
Tip for consumers:
Watch for safes and be persistent.
Products used:
I kept a coat, but ordered 3 others and returned them as the price decreased. It works, but it takes some organizing and a high credit limit on my credit card.
I love Mango and I'm a huge fan, but the problem is that Mango are for adults or teens. Why can't there be one for kids? I know there is online but I mean for kids face to face, not just online. I mean, what about children's rights? I hope that if you take my advice, the reviews will increase.
Tip for consumers:
I would like for the people that made this reviews page for Mango reply with an apology if bad review, and thanks for good reviews.
Products used:
Dress
I ordered 4 pairs of pants and a pair of boots. Only ended up keeping one pair of pants (the rest seemed like good quality but were too big for me). It had been a few weeks since I returned the rest of the items but hadn't gotten any type of confirmation back yet or refund to my account. I had gone online to find many bad reviews of the website and was worried that I may be out $235! After emailing them, they responded back very quickly and just needed the tracking number of the package, the reference number for my purchase, and what items I had returned. Very happy with my pair of pants and excellent customer service! Maybe don't buy as many items as I did at once though just in case ¯\_(ツ)_/¯
Products used:
Pants
I ordered a cute jumpsuit, and it arrived in about a week. The fabric and styling was great. Unfortunately, it was too tight and I had to return it. The return label they provided made it easy, and it shipped for free. They processed the refund quickly. My advice would be to order a size up. I'm just too chubby!
I was scrolling on Tiktok one day and I saw these super cute bags and they weren't expensive so I bought a few for myself!
Mango sells clothes too but i think they're most known for their bags. I would say their quality is great for it's price especially when they're on sale. Coming from someone who doesn't like to spend a lot of money on luxury pieces and things I'd totally recommend Mango!
Watch my duet tiktok to see more about the bags :) https://vm.tiktok.com/TTPdjoqw69/
I purchased two ladies bags from mango.I got a mail saying delivered left at front door, unfortunately there was nothing there. I should have checked the reviews before purchasing but I didn't I got worried and decided to now check the reviews I got more worried after reading all the bad things customers have been going through. I called customer service and spoke to a gentleman whose name I have forgotten. He was so helpful and very polite to me and promised to send me another one. True to his words I got my items today. I think the problem they are having with people not getting their items is with the courier services they are using.
Ordered early saturday morning, shipment of order arrived by DHL(which I would not prefer if I had choice). Was hesistent, and scared bc of DHL tracking. But order came and to my liking, products like more than I thought. I got sale items and I think I good some good deals and for the brand, it was on clearance sale so I was able to grab some goodies. Overall had a good experience. One shirt was oversized, which was surprizing, since I ordered multiple shirts in the same size. But I called customer service and was assisted by staff to my satisfaction and will be returning it to them via post.
I was scared cuz I placed my order before reading these reviews, but my order came in 3-5 business days like they said, and the clothes that I got looked good. However, I have no idea what the customer service would be like if I didn't like my clothes and were to return them, so I cannot comment on that. I live in Canada btw.
I ordered a pichial dress at mango online and the delivery was surprisingly fast, the quality was on point the only problem I has was when I chose small I thought it would fitbut it was bigger by 2 inches. Other than that the quality is perfct. I will have it altered thought to fit me.
I love shopping for clothes at Mango retail stores. But at times, the stores are crowded and there are long waiting queues. I decided to try the online shopping of Mango. I ordered women's and men's clothing. The order placing is smooth however there is a long wait before the final products are delivered as the products for online shopping are supposedly shipped from Barcelona. So after around 10-11 days of placing the order we got the clothes and merchandise delivered. The garments were all very neatly packed and tucked in hangers. It was a better experience to buy online as the clothes were all neat and steamed ironed, unlike the returned/ tried on clothes you get from stores. The clothes were a great fit in size. Returns and exchanges were convenient as you can get returns / exchanges done from any retail store near to you as well or simply send them back by courier.
It was a great experience and I will shop online on mango again.
Tip for consumers:
Better than retail store shopping
Very beautiful clothes and nice price! Excellent communication! Recommended!
Firstly, they took forever to ship my parcel... 5 days after I had placed the order. Secondly, the 3 out of the 4 items I had purchased were of poor quality. One item I had ordered... a gold-toned ring advertised as shiny yellow gold on their website actually turned out to be a dull, dark brass color. Complete false advertising. And another item I had ordered... a croc iPhone case doesn't even fit my iPhone 5 properly! The croc 'iPhone' case is more like a business card case! Pathetic advertising of low-quality meh products... UPDATE: ok so after that bad experience I had over a year ago, I spotted 2 items on mango.com that I absolutely had to have so I decided to order from them to give them a chance at redemption. And boy am I glad I did. My parcel was shipped promptly this time. And everything arrived neatly packaged and safe & sound. I'm a happy camper! Mango.com you have redeemed urself! I will be a return shopper! Two thumbs up! :O)
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