Mango

Wish I had read these reviews before I ordered. My order took 5+ days to ship out and will now be arriving when I'm out of town. They shipped it via OnTrac (cheap cheap cheap) and OnTrac refuses to reschedule the delivery. The only "customer service" option is a $#*!ty chatbot. I am scared I will need to return this and won't get a refund. Horrible experience. AVOID.

They made a mistake in my order and my products were never delivered. Their whole customer service team is located in India. We all know how that goes. When I called customer service, they confirmed the mistake on their end. However, these Indian representatives just repeated it was the delivery service's mistake and there is NOTHING they can do about it like a machine. Mango's response to delivery failure was just absurd to me.

Bad customer service,

I ordered online since Mango closed the stores in Montreal.I received half of my order.
I had ordered a set of Jacket and pants.
I received only the jacket, and I received an email that the pants are not available while the pants were available online two days after.
I called customer service and they told me to return the jacket, as they cannot give me a discount to buy the pants with the same price, now the price is doubled!
It was my last purchase from Mango

The web is full of the same complaint and it is still happening. After spending 1 hour deciding what to buy, buying anything is impossible. I tried multiple times, and contacted customer support, but still buying is not possible for their app or website. After you click "checkout" you get redirected to their main page. How can they stay in business if customers cannot buy things? I would not waste time on their website or trying to buy their products. Extremely frustrating and dysfunctional for a business.

Mango truly makes you suffer. They fail to refund the money for the product that was returned into Mango warehouse in December. I received email confirmation that my refund was processed on 22.12.2023. Right after it was followed by another email claiming that refund did not go through due to incorrect bank account details. Since then I've been into long and exhausting email and phone calls exchange trying to resolve the situation. Fact is that the bank details are correct. I triple checked with my bank. The problem lies on Mango front, however, they take absolutely 0 effort to understand and resolve the issue. In stead, they keep on asking me to update bank details and after that send automatic emails of refund failure due to wrong bank details. But they never provided any evidence of the bank transfer to understand the root cause of the refund failure. Such negligence of Customer Support I have not seen for a long time 🥺

After finally deciding what I wanted to buy, I went to checkout and tried placing an order AT LEAST 20 TIMES, but it doesn't work… just keeps rerouting to the main page. How are they going to make money when they won't allow potential customers to place orders?

I've ordered an item that was on stock on Black Friday with discount, after 4 days they cancelled my order when the price went back to original for the reason that is not in stock anymore. Very poor customer service, they just closed my chat when I asked them how that was possible.
I definitely NOT RECOMMEND MANGO.

Don't trust Zara customer service, they don't tell the truth. I like Mango customer service better. I never have problems when returning an item back to Mango. If you don't want a headache don't purchase anything online from Zara.com.

Very bad.Bought 2 pairs boots, one pair's zip pull snapped and I tried to return it. November 2022 to February 2023, chain of emails with none of them reading the problem, responding me standard emails but never solving. I even now complained to Department of Commerce, still their customer service has not solved my returns issue. I will never shop Mango online ever again. They say easy returns but they will mock you around until you give up. The issue is still in the hands of Department of Commerce.

Horrible experience. Very poor customer service for online orders and also the in-shop customers are extremely rude and un-helpful. My 400 Euros order are just tangling between Headquarters and transport company for in-appropriate reasons. My correct address is updated into the system since last 2 years and it was delivered successfully till last year. This is the last time I am purchasing something from Mango.

I wish I would have googled reviews before I purchased from this website. I know better. I ordered a silk top that had sold out at Nordstrom. I placed the order on December 22. Today is January 12th. The package has clearly been lost. I was told to wait 72 hours after I called stating I did not receive my package. They gave me a case #. I called back after 72 hours and now they're telling me they have to wait to get the package back to the warehouse before they can issue a refund. Can you believe that? DO NOT BUY FROM THIS WEBSITE. Stick with Nordstrom or other legit, customer-friendly retailers. This company S.U.C.K.S.

Mango's customer service is just awful! In these days when there are brands and sites offering the best customer service experience we have mango here with the literal worst. You will get NO help from anyone at mango regarding any issue. My package was lost and the best they could do is give me the number of the delivery company to call and maybe they can help. I am never ordering from them again. Better off ordering from Nordstrom, Macys or Asos if you like their clothes.

Shop anywhere else.

Mango has messed up my order 3 times. The shipped me the wrong size of pants twice and then refunded the order instead of fulfilling the exchange for the correct size after promising the pants would get here before the event the were purchased for. The pants they did send were low quality for the price. Customer support 8s unable to resolve anything.

For my order they claimed literally 14 times more money than was confirmed in written form with my order.

I purchased 5 items on Mango.com for the specific purpose of receiving them prior to leaving for Europe on a 2-week trip. My flight leaves December 12th.

I bought my items on November 26th, thinking almost 3 weeks would be a substantial amount of time. It is now the 8th of December and they haven't even left the warehouse in Barcelona, Spain yet. I live in Canada...

Not only that, but 2 of my items have been refunded and were suddenly 'unavailable' AFTER I had bought them. I was told over the phone "some items are no longer available and given to other customers after purchase". Excuse me? If a customer has PAID for items which are clearly still in stock, they should not simply be given to other customers at random.

I will never be buying from Mango again. Such slimy methods of money-making to just give away paid-for clothing to others after they've already been bought. Disappointed and upset that now a package requiring a signature won't be possible seeing as I will be in another continent.

What am I supposed to do now...? Unbelievable.

I purchased Mango boots from Superbalist in May, 1 month later (unfortunately after 30 day refund period) the shoes started growing mould. Such poor quality for something so expensive.
Would not buy Mango clothing again.

Returns are supposedly free but they never send the qr codes and then when they do answer an email they give you an address to mail it back on your own dime. You never get a live person on the phone or in the chat. There sizing is always off. Stay away from this store; I plan to moving forward

I ordered a product back in December. It did not fit so I returned it was at the beginning of January and I still have not received my refund. I keep calling and chasing them up and all I get is, that my case it's being escalated and they will contact me via email. I never hear from them. Can anyone help me to resolve this? They owe me €240 which is not a small amount. I love Mango, I shop here a lot, but this is absolutely awful

Mango's customer service is just terrible! During for 2 weeks they told me that my order was processed. Turns out the clothes weren't in stock at all. Logistics, before listing goods on the site, it is worth checking whether they are in stock! I lost time during the general discounts, waiting for a product that is not available. I will never use Mango Online again.

I ordered some articles on 16 January it is now 10th May haven't received my order. Have contacted them several times. First time they said the parcel had been delivered. It hadn't, then they said they'd resend it. Never came. Now I have a life so don't spend everyday writing to them. I've just sent another message calling them thieves. I'm a pensioner don't have money to throw away. I'm totally disgusted. Lesson learned...

1. Take care of your sizes: my clothes size is XS - I have received a huge t-shirt and a huge long sleeve shirt. Horrible!
2. My shoes size is 37 - I've received 2 pairs of shoes and both of them are too small.
3. A customer service is disgusting! They sent only a message with a number. And what?! How long should I wait?! I need to send all your items back and no one responses.

The worst experience! I didn't expect anything like that from Mango (((((

Terrible customer service. They take forever on returns and refunds. They have had the merchandise Since 12/29/22 and I have yet to receive my refund. Very poor response. I won't be buying from here again. Make sure you know it will fit and you don't need to return it otherwise good luck getting your money back.

Their products doesn't worth their prices,
Online purchases and didn't get my money back for 2 months