MakeupstoreReviews 3

I placed my order with Makeupstore.com on May 14th. Today is May 29th, and I still haven't received my order — nor have I been given any real update or resolution. My package was marked as damaged over a week ago, and while I was told that the Claims Department would contact me, no one ever followed up. Instead, I was asked to keep waiting, which is unacceptable. Under U.S. consumer protection law, the seller is responsible for ensuring the customer receives the product or is refunded — not passing the blame to the carrier and going silent. When I expressed my concerns publicly on their Instagram page, my comments were deleted, which clearly shows they prefer to silence unhappy customers rather than resolve issues. They responded again on Facebook, but still offered no real solution — just more delays and vague replies. At this point, after over two weeks of waiting, I've received neither a refund nor a replacement, and frankly, I have no confidence that I'll ever receive my order. This experience has been frustrating, unprofessional, and disappointing.

Do not buy from makeupstore. I had a horrific experience ordering a couple of products. The shampoo came leaking destroying the box and messing up the other product. I sent pictures to the company the same day and had to follow up with phone calls every day and they asked for more pictures and videos of the leaking product multiple times. They were giving me the runaround without any resolution regardless of me trying to resolve the issue because of Christmas holidays and ordering those products for gifts. No customer care and no consideration. Thankfully my AmEx stepped in.

On August 21, I ordered a product via the Makeupstore.com. I paid online using a debit card. I wasn't suspecting things would go awry because I had previously bought one item from them successfully. On September 13, I reached out to their Customer Service to check on the status of my package because the first item arrived within a week. The company representative assured me that the parcel had been transferred to the USPS for delivery and provided a tracking number. However, the parcel has been marked as "Moving through network" ever since. I contacted the rep via email 2 days ago, wanting to get a refund or some assistance with checking for the delivery since I paid for it in full, and I contacted her again on October 22nd. Not getting any reply from her, I contacted their Customer Service through a form they have on their website and asked for a refund but didn't get any reply.
Updated review: last Thursday I finally received the parcel from the MakeupStore. Although the ending is good, the whole affair has left me with an unpleasant aftertaste (it's been 3 months), and I do not think I will order from this website again.