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MakeMyTrip has a rating of 1.3 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MakeMyTrip most frequently mention customer service, next day and bad experience. MakeMyTrip ranks 210th among Travel Search Engine sites.
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A friend and his wife booked return tickets from Delhi to Sydney on Air India through MMT. They completed onward journey but the friend has been desperately trying to prepone return journey due to medical issues. Air India the carrier shoos him away to MMT. MMT is simply not contactable via any of the channels. MMT simply dumps customers after taking money for booking. DELIBERATELY! Despicable lot of fraudulent people, lowest form of life, scum really... I wish they all meet the fate of Naresh G and worse. An advice to travellers... avoid pimps like MMT like one would avoid contagious disease ridden animals/people.
I have been a repeat customer with MMT, and all is ok until you request customer service or need to change something. I learned the hard way not to buy any ticket on this platform again. I booked a ticket with MMT and then tried changing the outbound flight date. They were not accepting a simple one-day change, and I lost the ticket. Then they lied and said if I don't go outbound with the earlier purchased ticket, I cannot use the return ticket (with a different airline) as the whole ticket is null. So I suck it up and bought a whole new ticket, loosing about 3.500 Dhs! When I reached the check-in on my return flight, the airline said, I have TWO tickets for this flight open and could have used the first ticket without issues! Now, MMT refuses to refund either of the two tickets. Very unprofessional and almost fraudulent.
It is a fraudulent company with out any ethics and professionalism.
They have not refunded the amount of my cancelled flight in Spite Of my repeated reminders. Just stay away and save your hard earned money
I booked an air ticket through MakeMyTrip for a flight from Abu Dhabi to Almaty on February 15,2025 Booking Id: AN7ACU*******432, but after making the payment, the system changed my return flight to February 21,2025, instead of my intended date. This wasn't the first issue—before this, I had booked a February 15,2025 flight from Abu Dhabi to Almaty, and although the app showed the ticket as confirmed, I was unable to download it due to an error. To make matters worse, the next day, I received a call from MakeMyTrip, informing me that my flight had been canceled due to a technical issue. Their server is not stable, and this has caused major inconvenience. If you're looking for a hassle-free booking experience, don't use them—you might end up frustrated like I did!
SCAMMERS...Don't book ticket from them...On cancellation, they will say, its not refundable. On date change, their portal says Fare difference " Zero" when you click to pay date change charges as per portal Rs *******/-. Then it shown error and ask to talk to them. Then scam starts, The customer care executive will say, the fair difference is *******/- ( approx). If you counter, he will says fair is dynamic keep on changing. Then he will say, sir, now minimum chages coming as fair differnce as Rs *******/- plus date change airline charges as Rs *******/- total is Rs *******/- ( U turn). On asking what is new ticket charges, he will say Rs *******/-. If check on air line website, the same flight ticket is available for Rs *******/- On Itenary sent by make my ticket for reservation, nowhere,its written non refundable...They will say our system is showing non refundable. Don't use Make my trip for any kind of bookings...They are pathetic in service and money grabbers...
"By God's punishment, do not make a reservation from this site. I am a hotel operator, and this site is uploading our hotel room photos to its account mixed with others, selling people the wrong rooms. I face problems with every customer that comes. There cannot be a more fraudulent, bull$#*!, terrible site. You have absolutely no support, you are a cursed, bull$#*!, terrible site."
I had a really disappointing experience with their holiday planning services. I went on a 3-day trip to Goa, and it was one of the worst services I've encountered. The sales representative, Sonali Dey, was unhelpful and provided an itinerary that had both South and North Goa covered in just one day. I requested a split itinerary, but she kept giving excuses and claimed it wasn't possible. Eventually, a local coordinator had to step in and divide the itinerary properly.
On the second day, I was only scheduled to visit one beach, and it turned out to be one where swimming was prohibited. When I asked why, they claimed they weren't aware, though the driver later confirmed he knew about it. Additionally, they failed to communicate timings correctly. I received calls from different people, each giving me different schedules. I even ended up arriving at the cruise 2 hours early because the driver said they called me early due to traffic, though it was unclear why.
On the final day, I was only able to visit one beach, which turned out to be one of the dirtiest in Goa. The drivers were also a major issue—the first one was dozing off at the airport, and the others drove very slowly, never exceeding 30 km/h, even on empty roads.
Honestly, it's better to plan your trip by watching YouTube videos and doing your own research than rely on this service. It was an awful experience overall.
I cancelled my flight tickets on 10th Dec for 21 st Dec 2024 and still my 48 K was held back my Make my trip on context that Air India is not refunding the money. I followed up atleast 25 times on emails where Suraj one of the MMT associates confirmed the refund of 48 K will be done if I furnish my medical certificates. After sharing the same, there was only follow-ups and nothing else. Its disheartening when you see giant aggregators not focusing on customer service and refund for their retails users.
Makemytrip's services are of Worst quality. Customer care number never attended. It gets disconnected automatically even if you try for 100 times. I had a problem with refund. The Bus operator(Naveen Travels-Durg) cancelled bus from his end and did not refunded. Ticket was booked from Makemy trip.com...tried for getting refund...Makemy trip did not responded. I will recommend customers to delete app of makemytrip from their phone & never do any transaction with it
A very bad site. Disregarding customers' time. Changing a ticket took more than a week and the trip was lost. In exchange for the site putting an additional amount on the ticket, I did not receive the ticket. After many calls and procrastination by customer service, they asked to pay an additional amount as well. An unprofessional and bad site by all standards of the word. *******
Very worst team ever, no proper customer support no idea about services what they having. 1 email reply for all the queries no more responds after it. I lost money for family tickets during dubai flood issue time. Very disappointed, am looking for zero star unfortunately it was not der
Friend, I would like to say just one thing, even if you pay more for local travel, do not take service Froud company
Thank you for your feedback. We deeply regret any negative experience you encountered. Please share more details on "Head-CS@go-mmt.com" so we can investigate and address the issue appropriately. Your satisfaction is our priority. Thanks
Horrible horrible customer service. I am still waiting for my refund to get initiated for an airline cancelation booking and it's been over a month. They really know how to rip off their customers
I regret for the inconvenience caused by the delay in processing your refund. Please provide your booking details on "Head-CS@go-mmt.com", and we will expedite the process for you immediately. Thanks
Worst experience once you book the tickets they won't reply even the don't care about customers reply so i request to every one that please don't waste your money there are many good options instead of make my trip. Once I booked ticket from Sharjah to New Delhi the booked from Abu Dhabi and told me that its from your side so I contact with airline told me that problem is from make mytrip.com so discuss with them I shared the proof from airline but unfortunately they reject to check it, when I asked mytip.com to show me the proof that I booked ticket from Abu Dhabi not Sharjah they told me it's our privacy we cannot share anything with you. You can check the attachment that I received from makemytrip.com you will laugh…. Hahhahahahahha.
We sincerely apologize for the inconvenience you've encountered. We take your feedback seriously and are committed to investigating and resolving the issue promptly. Kindly share your booking details on "Head-CS@go-mmt.com" for investigation. Thanks
One of the bad coustomer service. I bought extra luggage of 3kg (₹1350) from the app which didn't reflect in the airline account and I got to know this in airport, so I had to again pay for extra luggage in the airport.Funny part airport people gave me 6 kg in ₹1300. The ground staff asked me to reach out the customer service which had some technical issue at that point and I was unable to reach them for next 3 days. Finally after a week when I was able to reach them over a chat a lady name Rebanta asked me to send the pdf of the amount I paid in the airport and I did that immediately (dated 14th feb'24). For last 9 days they are giving me timeline of 48hrs and still the process is going on.
I have attached the screenshot of the message I received from MakeMyTrip after purchase and the image that I had to again pay in the airport. Repeatedly I told them please give me a exact timeline which they have failed.
I would request please purchase the extra luggage from the respective airlines websites and this I was even warned by the airport ground staff people.
We regret for the inconvenience you've faced with our customer service. We understand the urgency and are actively working to resolve the issue. Kindly share your booking details on "Head-CS@go-mmt.com" for investigation. Thanks
It was totally fake about refund policy. What they written on website. I booked hotel in some reason I cancelled booking. They are wasting the time of duration after that they said that they will not cancel my booking & also not to refund any amount. They are showing all fake ad in website & social sites. They are done cancellation refund policy I mmt..
Kindly share your booking details on "Head-CS@go-mmt.com" for investigation. We strive for clarity and will address your concerns. Your feedback is vital for improvement. Thank you for your patience. Thanks
Made a booking at Annes Garden home stay and they send me an invoice today.They already charged me 680 for tax when I paid for my entire stay.Today invoice came with additional 400 Rs for tax
We regret for the inconvenience. Let us get this checked for you. Your satisfaction is our priority. Thanks
Dont do the booking from make my trip at the of cancellation they will deduct many charges which were not agreed at the time of booking. The Staff is also unprofessional in talk.
We regret for any inconvenience. Please share your booking details on "Head-CS@go-mmt.com", and we'll investigate the issue. We strive for customer satisfaction and appreciate your feedback for improvement. Thanks
Don't deal with MAKE MY TRIP if you will deal with this people you will be become you will say your self F...K MY TRIP.
DONT TRUST.this people.this is the second time they cheated me...still i didn't learn.that's my mistake.
These people are looters. They will took your money and they will made mistake,,the money never they will not return back.
These people kept lots of staff (paying the salary or Not) to say sorry and apology. But your money will gone.
I booked a ticket.up and down.and they conformed one side one side not conformed.
They are saying its not their mistake. Its from airline. And thy said 20% money will return back
No guarantee for the tickets. That money also they didn't return back
DONT BOOK OR PURCHASE FROM MAKE MY TRIP.
BETTER BUY THE TICKETS FROM DIRECT THE AIRLINES
We regret for your frustration. Your feedback is valuable, and we take it seriously. We will escalate your concerns for a thorough investigation. Kindly provide more details on "Head-CS@go-mmt.com" about your issue. We aim to address this issue and regain your trust. Thank you for bringing this to our attention. Thanks
MakeMy Trip is the worst site as they list hotels which are dangerous to health of the customers as these hotels are infested with mould and very dirty. The bathrooms are unuseable. Made a complaint to the customer service and they came back with an insult offer of Rs. 200 for next booking.
Told them will never use them.
We regret for your unpleasant experience. Your safety is our priority, and we understand your concerns. We escalate this issue for a thorough investigation and review. Kindly provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Thanks
Answer: I had a tough time getting back my refund as flight was cancelled. Flight cancellation hassle was due to airline which was a different story, but they surely did not help in refund. Finally got refund after 4 months. Cant comment on other aspects but getting Refund from them was painful and difficult, to say the least.
Answer: Kindly visit our website/app "https://www.makemytrip.com/hotels/" for new bookings. Hotel policies vary, with some offering family rooms while others may not. Thanks
Answer: It is better you raise a request through make my trip website if you had any recent booking with them. Simply log on to their website - go to my trip section and then select the booking id and press on need help/connect. You can also write at CS-Head@makemytrip.com. They do connect pretty fast.
Answer: Write at CS-Head@makemytrip.com MMT team do respond on this id and assist.
Find best deals at MakeMyTrip for Flight Tickets, Hotels, Holiday Packages, Bus and Train / Railway Reservations for India & International travel. Book cheap air tickets online for Domestic & International airlines, customized holiday packages and spec...
We regret for the inconvenience caused. We are investigating the matter urgently to improve our service. Your feedback is valuable to us, and we hope to regain your trust in the future. Thanks