On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Mainely Urns Reviews Summary
Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The last thing you need is difficulty when trying to purchase items for a loved one that has passed. Starting with Kevin in customer service, the entire Mainly Urns experience was exceptional. The owner sent a thoughtful email expressing condolences and offers to assist with any questions or issues during the purchase process. Considerate and professional, the experience and the communication was exceptional.
Fast delivery, made exactly how I pictured it. Easy to use site. Great communication with their customers to make sure everything looked right before making
Site is very easy to navigate. Had a great buying experience. Will recommend to my friends.
My experience working with the company and representative was astounding. I needed a quick turnaround for the casket. The representative was understanding and did all that she could for me to receive the casket in time. The casket was shipped through cargo with ease. The price was cost effective and everything turn out great.
Great company to work with during a hard time! Very professional, helpful, and caring!
Confused a bit on sizes. But after talking to the funeral home we were able to get the best size. Shopping and paying was no issue.
We received the urn I ordered and were very happy with every aspect of dealing with Mainely Urns. All the information I needed was on the website and the urn was received promptly. We were very impressed with it.
The staff was very helpful and responded quickly to my questions. They carefully verified the inscription, and my urn was safely wrapped and quickly shipped. The urn itself is absolutely beautiful and I can't compliment them enough on a job well done
I have had other urns and have never received one with no instructions and no clear way to put the ashes inside. Luckily I don't need this function at this time or I would be very disappointed
This was a gift I made to a very good friend who lost her daughter. She asked her to show her her wings in a dream when she had them and she did so, so when my friend saw her urn she cried and I along with her. Thank you so much!
Ordering was simple and item looked exactly as shown. The description was perfect.
Fast, beautifully made and I couldn't have asked for better service than what I received from Mainly Urns. Thank you!
Nice selection of urns to choose from and placing my order was easy. It arrived on time and in perfect condition. Very pleased with my choice.
Thank you MainelyUrns. My order turned out wonderful. The black granite & engraving are so well done. Customer service was kind & quick to respond. & the processing & shipping was SO FAST. The cemetery said it was a 5 months wait from their fulfillment company and all other companies they know. MainelyUrns was about 2-3 weeks total from order to door. I do think doing the Whitening of the engraving would've been a nice pop. I didn't add it - but I would recommend doing it! I am thrilled that this beautiful marker will be the piece to remember my dad forever. Thank you!
During such a hard time, timely created a beautiful custom urn for my young dog lost to cancer. The urn was beautifully made and feels so special to my family. They confirmed what I wanted with a preview before making. So happy with this urn. Would highly recommend this company to anyone.
My experience with this company was outstanding. I received my product quickly, and it was more beautiful than I anticipated. Customer service was outstanding, I was updated often as to what to expect and when to expect it. I highly recommend this company.
Our rescue dog made 17 years almost. But her time came and fortunately everyone was present to be with her. And all wanted a part of her to be with them forever. I chose Mainely urns because of style and cost effectiveness. Nicely done.
From the business
Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.
The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members