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Mainely Urns Reviews Summary
Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.
This summary is generated by AI, based on text from customer reviews
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Everything front to back was great with these guys, confirming the template, order status, communication, packaging, turnaround, and of course the final product. Thank you!
Thank you for your caring communications and attention to details. We are very pleased with the quality and the lovely engraving of our pets' names on the decorative boxes.
Outstanding Customer Service and reliable. Quality product.
Urn came well packaged and customer service was great. Strongly recommend.
I appreciate the several chances to edit and to check to be sure the personalization was correct. I appreciate being kept informed of shipping. The quality seems excellent and the engraving is very pretty. For shipping, it was protected by 3 sturdy boxes and packing material and a plastic cover. Thank you.
I found Mainely Urns doing a Google search for a nameplate for our recently deceased pet. I was impressed by the selection of pet memorials.
I ordered three products.
Mainely Urns kept me updated to let me know the massive storms had knocked out all communication at their business.
Updated me regularly.
And followed up now to make sure I actually received the product.
So happy during a very sad time.
Thank you for going above and beyond and the exceptional products.
Highly recommend.
Steven Adams
We have order numerous times from Mainely Urns, no matter the route we have taken it has always been quick and easy. If there is a question on the invoice they call and get is resolved immediately. Very compassionate company!
The buying process was simple and conscientious during a difficult time. The urn is beautiful and I am so happy we chose it.
We ordered an urn that we needed on short notice between Christmas and New Year's. Eve. Even with the holidays and a storm that caused a multi-day power outage in Maine, they got it to us on time. Great communication and a beautiful product. I have already highly recommended them to others. Thank you SO much!
I ordered a keepsake urn and an NFL emblem. I was sent the mockup to approve. Then there was a delay due to flooding in Maine. Mainely Urns kept me informed about the delays, and once it shipped, it arrived in a timely manner. The urn is beautiful. I would highly recommend Mainly Urns for all your needs, human or fur baby. Thank you Mainely Urns for being so on top of everything.
The communication and delivery was wonderful considering my order was during a food and power outage in Maine.
Not only was the service great, but even in the midst of dealing with environmental issues, they still managed to make the Urn I wanted. And they did just that, plus it arrived quickly, even against the odds they've had to face.
On top of that the product I received is just absolutely fantastic. It's exactly what I had envisioned and I'm proud to say my father will rest inside the most beautiful Urn. I'm thankful and grateful for their service and I wish this company the absolute best.
I will most certainly recommend this company. Although I hope I don't have to return for another Urn anytime soon, I know this will be the place I go to if in deed that's the case.
Mainely notified me my order was delayed due to circumstances outside of their control. They are always great in sending updates and making sure everything is correct and to satisfaction. Nothing but positive experiences when I've ordered from them!
I thought the company made it very easy to purchase exactly what I wanted easily. I liked the options available and the follow up email to ensure everything was correct was really nice. Absolutely recommend to anyone!
Website is very easy to navigate. Every step of the ordering was followed by a real person's email. They made sure that everything was perfect.
The customer service was wonderful to work with and communicated all throughout the process. Thank you for your patience and a wonderful way to remember our precious angel.
Excellent company to work with. I was very nervous about ordering on line, but really wanted to have a purple casket. They were very accommodating and went above and beyond expectations!
I was pleased with the way my questions were quickly responded to. The wooden urn I received is quite attractive.
From the business
Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.
The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members