MagicJack

Does not accommodate visual impaired for customer support you must be able to read computer screen to troubleshoot no live support

I think this sites policies and customer service is ridiculous at best, and dirty at worst.
I renewed my magicjack subscription on tuesday (it is now saturday). And I changed my mind because I can not afford it and I wanted to change my plan to a cheaper plan or cancel it. I thought this is fine because I just renewed it 4 days ago so they should let me have some leeway to change my mind like this. Well, on looking that the website there is no security for subscribers. They have no mailing address or phone number. No company contacts and names of real managers who run the site. The only way to contact them is some anonymous "online help" button where you get to chat with any random person with just a first name, who is supposedly a "technician". They will not answer your questions right away and spend at least 5 minutes to give a very vague answer. When you ask them directly for a name or contact of the managers or have a complaint about their services they give you a blanket and very vague answer like "there are company protocols and we must follow them". They do not tell you runs the company and where you can reach a real person by phone or in person, they do not give you a general email to contact, it is something like "*******@magicjack.com". I am not even sure if that is a real email. Maybe the "technician" who gave me that email just made it up on the spot to recieve my complaints. Beware of this company! It seems like a good deal for phones. But as I have seen in the VOIP business, these companies come and go like travelling circuses, and there is no information on this website to show that the owners of this site can not just disappear anytime with everyones money (they do not put up real business contacts and details). BEWARE!

I love their affordable wireless phone plans, but now they are shutting down. I hope they will keep the landline service for yrs to come because I have been with them for over 10 yrs. And I don't want to look for another carriers.

I have had the MagicJack for two years now. The product is perfect and works wonderfully well. Saved a bundle on long distance fees. Wouldn't get rid of it for the world! The problem is the Company... When you try to talk to someone to ask a question... I spent over an hour with an "agent" who sent me to another "agent", and all this time, they have prerecorded answers that tell you "Sorry to keep you waiting, I will be right with you"... one after the other, and they have you waiting for an extremely long time before you get the tiniest answer. I got se frustrated, I asked where I could file a complaint. They gave me the same place as the other person mentionned, and when I typed it, it got your site... I will be trying the other site the previous person mentionned. I hope they get a real phone number soon, because the product is genius, the company smells like a dead rat.