MagCloud

This site had pictures of my 15 year old describing her body as a busty babe. Once I discovered the images and reported it they did remove the publication but seemed completely unconcerned that someone published it to begin with. They were only concerned with not being associated with it. Good thing I took screenshots and have everything already reported to thr center for missing and exploited childre. As well as a police report. Absolutely disgusting
GODS CHILDREN ARE NOT FOR SALE

I printed a small photo book through this website. When the proof I ordered arrived, it was unusable- title font missing, text cut off, white borders on pages (and I did everything right w the original pdf to avoid this problem). It took multiple emails over the course of 2 weeks to finally get ahold of customer service. They sent me a refund and I put the order in again, hoping for better quality. The proof arrived, again unusable and with printing errors. Now I'm in my second round of trying (and failing) to get someone at customer service to respond to my emails.

My customer service experience was atrocious. When placing the order I was told it could be delivered by the date needed for a trade show. After uploading the file, and adding questions to the order notes, a customer service agent reached out to tell me the order would be meet my deadline. I requested that it not go to print, because it is not needed if it is delivered after the trade show, and I had found a different company who could meet the deadline. The customer service agent ignored this, printed and shipped the order. The trade show is passed and I have a massive pile of catalogs that have to go into the recycling bin. The agent was rude, unhelpful, and unresponsive to requests. Furthermore, the print quality and paper is poor.

First of all there is no where on that website that they provide a phone number but I found it on my statement of my cc, so here is the Number *******999 San Francisco California
Ordered one magazine I received it and It was just a test run, then 4 days later I ordered 10 magazine to have for my customers and its been 14 days and its not shipped, and when I put a ticket in to get a reply back they gave me the incorrect information that I ordered digital copies which is not the case, no one has gotten back to me and now that I am calling this number, I have been on a hold for over 16 minutes and no one had picked up so I would say I am just going to Dispute the Charges and cancel this account- I wish I had checked them out better but I will never use them again and be sure I tell everyone I know to use anyone else but this service. I am very disappointed and hope my review will help someone else. Good Luck and Thank you for reading

If I could give 0 stars I would. Our company ordered about 50 brochures from Magcloud. Our experience started out okay with receiving a test brochure to see size, paper and print quality. We submitted our artwork and received a great proof back. Our order arrived in the mail completely misprinted and totally unusable back in early December. They have no customer support phone number only a inquiry form to fill out online. I'm still waiting for a response! I had to take to their Facebook page to get any sort of response and even then they said "they've made my request priority". Totally unacceptable! Should've read reviews before working with them because they're all the same!

I have not received my order as well as any reply from the support team that is supposed to reply within 24 hours as stated on the website. Unfortunately it's not possible to rate this scam company will not recommend to anybody.

It does not load properly and often gets stuck on one page so you can't search anything or find what your looking for without great effort

I was very excited to work with Magcloud to get my students' work published. The price was right, the promised turnaround time was quick, and the uploading process was easy. Then the promised delivery date came and went. Then all emails went unanswered. I finally got through to someone via Facebook, though they just keep bumping my emails back to email customer service. There is NO PHONE NUMBER to talk to anyone.
I spent hundreds of dollars... it's now two full weeks after the scheduled delivery date (which means they've had the files for 3+ weeks), and I have NO update on when/if the books are coming and no way to get an answer. When I log into my account, all I see is that they are "printing" (the same status it's been for 14 days).
SO DISAPPOINTED.
I will update IF the books ever come...

Uploaded the PDF.
The MagCloud PDF Viewer showed that everything was good.
Ordered on Oct. 31 to get by Thanksgiving - it was an advent project and needed to get to the client by Dec. 1
12 books printed - and delivered before Thanksgiving but there were Printing Mistakes
I contacted Support
I was told to re-upload the PDF. I did and again it looked good
Again 12 books printed and delivered only a few days before Thanksgiving - and still the same Printing Mistakes.
I was told the problem would be kicked up to Tech Support the Friday before Thanksgiving.
I didnt hear from them that Friday - so I emailed again
I didnt hear from them the following Monday - so I emailed them again
I didnt hear from them the following Tuesday - so I emailed them again
At this point it was Wednesday before Thanksgiving and the deadline was missed.
I had to scramble to patch together the books in some fashion - the client was disappointed and I was embarrassed.
I NEVER HEARD FROM MAGCLOUD AGAIN.

I turned to BLUB (sister/parent company of MagCloud.
What I learned in a live chat each time you respond to MagCloud, you get put at the back of the line. So in other words, punished for advocating for yourself.

MagCloud has served me well in the past but this time they blew it. Not by bad printing but by bad customer service. They provide no clear path to contacting them and it seems email is all they respond to - or rather DON'T respond to in this instance.

The phots below show a screenshot of the PDF PREVIEW on MagClouds Website, and how those pages were printed...TWICE.

I worked with this company and there magazine sales and distribution for about a month. Everything was going great, the quality of the magazine is good, the shipping was slow, but they ruined my business. After having multiple isses approved and printed, they decided they will not print any of my previous magazine cause they changed the way they print. THey have told me they canceled all of my order from clients, but my clients have not been informed. They wont answer emails when there is a problem. It has taken over 2 weeks to find out if my clients will be refunded and they still will not answer my questions. If i could give them negative revciews I would. This is a horrible way to run a business.

I ordered 300+ dollars of product for a charity event I organize. Paid rush shipping and etc.

By the day of the event, the items still had not arrived. Four days later, I got the product. The event is over. Now, though beautiful books, they are useless to me.

I had to go to the local office max and pay double for same day printing so that we had this product for our event.

Magcloud has only responded to my problem with a form email and a refund of the shipping.

I have now paid 900$ for a product that I should have only paid 300$ for and the best magcloud has been able to respond with is a form letter and 47$.

This is truly a disappointment as I hoped to use them for things in the future because their costs and quality are great. They were recommended by a friend who also uses them.

But right now I'm feeling like their customer service is very subpar. I'm disappointed to say the least. I will be continuing to pursue avenues to get this refunded to me as, for all intents and purposes, this item really never arrived to me-- because I could never use it.

DO NOT USE MAGCLOUD, They made me pay $50 just for shipping! They sent me the WRONG magazine and REFUSED to do anything to correct it. DO NOT ORDER FROM THEM