Wendy L.

I ordered 300+ dollars of product for a charity event I organize. Paid rush shipping and etc.

By the day of the event, the items still had not arrived. Four days later, I got the product. The event is over. Now, though beautiful books, they are useless to me.

I had to go to the local office max and pay double for same day printing so that we had this product for our event.

Magcloud has only responded to my problem with a form email and a refund of the shipping.

I have now paid 900$ for a product that I should have only paid 300$ for and the best magcloud has been able to respond with is a form letter and 47$.

This is truly a disappointment as I hoped to use them for things in the future because their costs and quality are great. They were recommended by a friend who also uses them.

But right now I'm feeling like their customer service is very subpar. I'm disappointed to say the least. I will be continuing to pursue avenues to get this refunded to me as, for all intents and purposes, this item really never arrived to me-- because I could never use it.