Mac Of All Trades

I ordered a refurbished 2019 iMac that they graded as in "Excellent" condition, meaning "Minimal wear based on the age of the product."

Instead the iMac i received is actually in "Fair" condition, meaning "Heavy signs of usage. Machine may have technical limitations. Read product listing for specifics."

I have another iMac I bought from them that when started, takes less than one minute to open with all icons and dock visible. And less than a minute to open one of the Adobe programs I use.

This iMac takes 13 minutes from start to opening a program and then the screen freezes. When clicking or typing the Spinning Wait Cursor constantly pops up and can take several minutes to disappear but sometimes doesn't and the computer freezes. I have to shut it down manually and reboot it. These problems are taking at least 1.5 - 2 hours out of my billable hours EVERY DAY. That's 30+ hours a month I can't bill my clients.

They did NOT refurbish this machine. It arrived with the Mojave Os from 2019 and I followed the instructions to upgrade the software through two newer Os versions. But this didn't solve the problem.

I have tried contacting them through their "Customer Service" chat box, email and tried calling both phone numbers. I got nowhere.

I uploaded images to their "Customer Support" chat window showing time/date stamped images of starting the computer right through to finally opening a program. My order number, receipt and screenshot showing the product listed as in "Excellent" condition and 26 hours later, no response.

The return window is only 14 days. I suspect they are going to try to stall me.

First, I ordered for $40 the wrong appletv (3rd gen) when I thought it said it could download apps. It couldn't. So, I asked to return it. They wanted to sell me a prepaid FedEx label for $21, but I paid $13 at the FedEx office. (Start counting my costs). I just heard that I will only receive a $20 refund. So, I paid $40 for the item ($40) and $14 to send it back ($54 total), and getting a $20 refund (total: $34 cost to not have a $40 item). Stay away (unless you want to be the fool as I was). Buyer Beware!