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Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.
Luvme Hair Reviews Summary
Luvme Hair has a rating of 4.6 stars from 1,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service and great quality. Luvme Hair ranks 1st among Hair Extensions sites.
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Luvme Hair always have wigs for everyone in different styles for every occasion. Luvme Hair have grown as a company since I've purchased my wigs from them a few years ago. They always have beautiful wigs!
I stopped shopping with other hair vendors since I found luv me. Best online hair to shop from hands down
Hi Belinda, thank you for your affirmation of our Luvme Hair. Your affirmation and trust make our persistence more meaningful. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Luvme Hair wishes you happiness every day.
I so love luvme hair custome service it's amazing, anytime I have a issue thy are so quick to fix the problem. 5 stars
Hi Leslie, we are glad that you are satisfied with our customer services, our dedicated staff will be pleased to learn of your high praise for such a nice review. Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide high-quality products and excellent services.Thank you and look forward to seeing you again.
I have order 6 wigs from luvme hair. They never disappoint. Delivery is always fast. But it's the product that is worth bragging about. The quality is outstanding. I have used several times for photos. I even used one of their wigs for my wedding. They have a lifelong customer in me.
Hi Janice, thank you for your recognition of Luvme Hair.
Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide high-quality products and fast logistics.Thank you and look forward to seeing you again.
I love their wigs. They give me life. I have never been disappointed. I have three wigs, and I will most definitely be ordering more.
Hi Jacqueline, Thank you for your affirmation of our Luvme Hair. Satisfying every customer is our unremitting pursuit. We will continue to provide you with excellent services. Welcome next time. Luvme Hair wishes you happiness every day.
I've been a Luvme customer since 2019 and I haven't looked back! The quality and care that goes into these wigs are exceptional and the service is top notch!
Dear Michelle, thank you so much for taking time to send this. We also appreciate your continued support, which means a lot to the whole team. Luvme strives to provide quality wigs and good service to the customers. It's our honor to have your affirmation. We will continue to provide you with good experience in the future. Looking forward to seeing you soon. Luvme wishes you all the best.
I've ordered multiple wigs from Luvme Hair and it is normal to have a little shedding; however, this is now a pattern and even developed balding in one wig.
Dear Njeri, thank you for leaving this review. We feel sorry about the issue you experienced for this unit.
Luvme tries best to provide quality wigs that can be used for a long time, but there are many factors that could lead to hair shedding. All the feedbacks will be collected and forwarded to the factory on a regular basis to continue to improve our products in the future. We would like to look into it with more details but couldn't find your order number here. We hope you have reached out to us for this, if not yet, kindly email us at customercare@luvmehair.com with your order number and those pictures of the wig. Our support will assist you with this. To get it solved as soon as possible, we look forward to hearing from you soon.
Thank you again for your time and support. Luvme wishes you all the best!
The hair look good on the pictures advertised but on the actual ppl they look horrible. I know I'll stick with mslynn hair. And the reviews with the ppl saying they're happy I think it's a scam along with the company so won't waste my time with the hair but writing this review I will.
Dear Margaret, thank you for leaving this review. We'd like to express our regret that the purchase didn't work out as expected.
Firstly, Luvme aims to provide quality wigs for the customers and has been trying to improve the products based on the feedbacks given. We are grateful for all the reviews received no matter if they are positive or negative. So please do not worry as we will not post fake reviews on our products.
Secondly, your feedback means a lot to us. We would like to check more to help solve the problem with you. Unfortunately we don't have access to check your order number. To get it solved as soon as possible, you can email us at customercare@luvmehair.com with your order number. Also some pictures of the wig are needed, which can speed up the whole process. Our support will respond within 24 hours.
Looking forward to hearing from you soon.
Luvme wishes you all the best!
PLEEEASE RUN THE NEXT DIRECTION. I could use the hair as a bungy rope, feels like straw, super course. DONOT BUY.
Dear Donna, many thanks for taking time to post this review. We are devastated to know that you are having trouble with this unit.
Firstly, our wigs are 100% human hair, which has been our promise all these years. Please do not worry on this. Sorry that we couldn't find your order number with the informations left, we are not able to look into the problem detailedly. But according to the picture provided, please kindly note that colored wig tends to dry out easily and needs more hair care compared to the regular natural black units. Normally our wigs could last for more than one year under proper care. We would love to provide some hair care tips if necessary.
Secondly, we are grateful when customers are willing to give our products a try. We totally understand the feelings when the product didn't meet the expectations. If you have any problem when ordering from us, feel free to reach out to us for assistance. Luvme is always here to help. We offer 30 day return if the wig is in the original condition. After we confirm the order is returnable, we will for sure take good care of your return request. Since we didn't find your order number, you can email us at customercare@luvmehair.com with your order number and some pictures of the entire wig. Our support will help with your refund request.
Looking forward to hearing from you soon.
Luvme wishes you all the best!
I put one star cause I didn't have the option to put ZERO stars. It's a scam! Garbage garbage garbage! I bought it for mothers day, imagine my disappointment. You have to take the wig to a hairstylist to get it looking like the photos--even more money.
Dear Maria, we appreciate you taking time to share your experience even though it's unpleasant.
We totally understand your frustration and disappointment when the purchase didn't meet the expectation. We would like to look into the problem but we tried to find your order number with your name but to no avail.
Customer satisfaction is our goal and we have been improving our customer service to reach that goal. If you are not pleased with the purchase, feel free to email us at customercare@luvmehair.com with your order number and some pictures of the wig. We will respond in a timely manner and provide necessary assistances.
Thanks for your time and support. Luvme wishes you all the best!
I will never EVER order from this company again! I was checking out when they offered what I considered a free wig after all the discounts. Naturally, I added it to my cart bc it was free well 3 days later and no word from the company I reach out and was told the free wig was on backorder, and bc of that my entire order was on hold. Well I wanted clip-ins for Mother's Day and asked if they could be shipped separately and was told sure checked the next day and still no shipment. I've literally asked via chat for a contact number 3x and they dance around the question and don't really help or give a crap. If you order from this company expect some bs.
Dear Brittany, many thanks for taking time to leave this review and sorry for this delay response. We feel sorry that your order didn't go smoothly as planned.
Firstly, we were not able to locate your order number with the informations provided. In this situation, we are not able to check the particular unit you were concerned with. Normally, we have sufficient stocks for the free wigs. Not sure if there is any other misunderstanding which caused the delay. We value this feedback but would need more informations to check further on it so that we can avoid this in the future.
Secondly, our phone service isn't available lately and we were not able to give you a call. There is a online chat service which is available at 5am-5pm(PST Time). The online representatives will try their best to solve the issue. However if they need some time to check with the department, they would not be able to give you an answer right away, but please rest assured they will follow up by email once they have any clues.
Last but not least, we hope this issue has been resolved earlier. If not yet, kindly email us at customercare@luvmehair.com. We will try our best to get it solved.
Luvme wishes you all the best!
This wigs look like cat fur nothing like the picture poor quality plastic part not natural looking like the picture
Dear Shanda, sorry for this delay response and we feel regretful that the product didn't work for you.
Unfortunately we couldn't find your order number and are unable to find more details of the issue. We have been trying to upgrade our products with the feedbacks given. In this situation, your order number and some pictures of the wig will help a lot. All the feedbacks will be collected and forwarded to the factory on a regular basis for further development.
Also, we input a lot to our customer service to meet customers' needs. If you have any issues when ordering from us, don't hesitate to reach out to us by email customercare@luvmehair.com. We promise that every request from our customers will be responded within 24 hours. If you prefer to start a online chat with us, the chat supports will be available at 5am-5pm(PST Time).
Thank you for your time and support. Luvme wishes you all the best.
I'm disappointed, I didn't receive the wig that I ordered and paid for! I'm afraid to order again. The photo is the pic of the wig I ordered but NOT what I received!
Dear Sundra, please accept our apologies for the delay response.
At LUVME, we aim to provide quality wigs that can archive different styles so customers can wear it different ways to meet their needs. We have looked into the particular product you mentioned. The default parting for this wig is middle part, but the parting can be changed to your liking as it comes with a 13X4 lace. We would suggest our customers can style it a bit to their liking upon receipt of the product.
In order to solve the problem as soon as possible, we have sent an email for the issue, please check it later. Customer satisfaction means a lot to us. If you encounter any issues for the purchase next time, please feel free to email us at customercare@luvmehair.com. We will check and respond within 24 hours and try our best to get the issue solved as soon as possible.
Thank you for your support and time. Luvme wishes you all the best.
I've seen all the great reviews and decided to give Luvme wigs a try. I received the first wig, and it was too short. I called the customer service, and they were reluctant to issue a refund. I keep the wig and the add on they provided (a wig comb and headband) I ordered a second wig and it look like it was thrown in the box with no additional add-ons. It was not worth the money they charged me. I won't purchase anything else from them again.
Dear customer, many thanks for taking time to share your experience and we are sorry for this delay response.
We truly appreciate your willingness to give our products a try. Customer satisfaction is our ultimate goal. We are upset to know that the purchases didn't work out great for you.
We tried to locate your order numbers with the informations provided so that we can check the previous email records but to no avail. We have been trying to improve our services and products with the feedbacks given and your feedbacks really matter. According to our return policies, we need to confirm the wig condition before we proceed with the return. If the wig is confirmed returnable, we will send the return informations right away and take good care of the return. If you are not satisfied with the results, feel free to email us again and we will try our best to get it solved to meet your satisfaction.
Sorry that you were not satisfied with the packaging and the free gift issue. We will for sure report this issue to the warehouse for further development! Normally we will include one set of free gift in each parcel. However, we were upgrading our warehouse system earlier and some free gifts might not be included. We have informed the customers that haven't received the free gift of this issue by email and came up with some alternative option as compensation.
To better solve the issues, your order numbers and some pictures of the wigs will be greatly appreciated. You can send those informations to email customercare@luvmehair.com. We are always willing to help.
Thank you for your time and support! Luvme wishes you all the best.
I bought 2 wigs from Luvwme, awaiting these gor some events I was going to attend, they arrived in England but not to my address, when I called the courier they said they were being returned back to Luveme in China, after countless emails requesting a refund, to which they have not responded, I am left out of pocket, No hair and minus the money I paid! No customer satisfaction, and they do not care, DISGUSTING COMPANY! P.S no photos as I have no hair to take pics of.
Dear Anne, thank you for your time to send this review and sorry for the delay response.
According to the informations provided, you mentioned that you ordered from Luvwme. We are afraid that you might have fallen victim to fake website. Recently many fake companies which have similar names as LUVME HAIR mislead our customers with low price and poor quality products and lousy service.
This is our official website: https://shop.luvmehair.com. At Luvme, we will respond to every request from our customers via email within 24 hours and follow up on the issue until it's resolved.
To better look into this issue, you can email us at customercare@luvmehair.com with some informations of the order. We would love to have a check!
Thank you for your time and support. Luvme wishes you all the best!
Now I know why it's on sale because it's fake cheap shiet false advertisement! Disliked I knew it seemed too good to be true
Dear Malissa, we are regretful that LUVME HAIR didn't work for you. At Luvme, we aim to provide quality 100% human wigs. To encourage our new customers to give our products a try and express our gratitude to the return customers, we will launch some promotions on a regular basis.
We are sorry to hear that you are not satisfied with the purchase and would like to look into the issue closely. However, we can't find your order information in our system with the informations provided. Please email us at customercare@luvmehair.com your order number and some pictures of the wig so that we can understand the issue faster. As a company aiming to offer the best service to all LUVME customers, we’ll keep working hard to make improvement. So we welcome customers to share their ideas with us, no matter in good ways or in bad ways. We'll keep improving to provide better products.
Thank you for your time and support. Luvme wishes you all the best.
They sent me 3 of the same chopped off wigs they wigs look nothing like the pictures,beat me out of money I work to hard for my money and I'm sure other people do also need to be banded I gave them a star so I could summit this review very disappointing.
Dear Demetra, we appreciate you taking time to leave this review and sorry for the delay response.
We do input a lot to provide all LUVME customers with better quality products. And we are grateful for the reviews given no matter if they are positive or negative. So we won't give fake reviews and please do not worry about this.
Sorry that our products does not met your expectation. What you have mentioned is significant to help improving and we take it seriously. We definitely would like to check further on this. However we couldn't find your order number. Your satisfaction is our goal, please do not hesitate to email us at customercare@luvmehair.com or start an online chat (am-5pm PST Time) with us. Please kindly note that pictures or videos would be helpful to verify the problem. Our customer supports are always willing to help!
Thank you for your time and support. Luvme wishes you all the best.
The expensive human curly 4/30 wig I purchased was only human hair blended,the-color was awful,no form of cordination,more 4 than 30 and 27 was just tack anywhere,needs to go out business, or sell virgin hair only.
CLM
Dear Claudine, we appreciate you taking time to share your purchase and sorry for this delay response.
We'd like to express our regret that the purchase didn't work out as expected. Our hair is guaranteed to be 100% human hair, which has been the aim from the beginning and will be the same in the future. We hope you can provide relevant evidence and objective informations to our email address so that we can help on this issue. For the color, each wig is colored by our professional hairstylist one by one, so every wig would have its own characteristics. Hope for your kind understanding. Meanwhile, we have reported the issue to the relevant department for improvement.
Sadly we couldn't find your order number with the name. Your opinions matters. When you encounter issues when ordering from us, please feel free to email us at ustomercare@luvmehair.com with your order number and pictures of the wig. We promise to respond to every request from our customers via the email within 24 hours. Thank you again for your time and support. We'll keep working hard to provide better products.
Luvme wishes you all the best.
Ordered the kinky ponytail, watched the tutorial on YouTube, never could figure out how to apply it to look like the models. Ordered a wig, didn't open the box until two weeks after I'd received it. Boy was I ever disappointed when I saw the wig. Looks nothing like the advertised product. However, they did have instructions that states, "If you're a beginner to wigs or want them to look like how they're shown on our social media, it is advised to consult a professional stylist." I'm not vitro go through the hassle of returning it, but I WILL NEVER ORDER FROM LUVME WIGS AGA!
Dear Diane, thank you so much for leaving this review and sorry for our delay response.
We'd like to express our regret that the purchases didn't work out great. Unfortunately we couldn't find your order number with the informations provided. We would like to check the particular products that you are not satisfied with and forward the feedback to the factory. Luvme tries best to provide quality wigs that can be styled and installed easily. However, some products might be a bit out of shape or frizzy during the long transit, we are trying our best to avoid this and would suggest our customers can style the products a bit upon receipt for a more natural look. We do input a lot to provide all LUVME customers with better quality products and better customer service. To help our first time customers archive a natural look, we will post some tutorials on YouTube/INS/FB for their references.
Customer satisfaction is very important to us. If you meet some problems with the purchase, please feel free to email us at customercare@luvmehair.com with some pictures of wig. Our supports would love to check accordingly and provide assistances. We will continue to improve our products in the future.
Thank you again for your time and support. Luvme wishes you all the best.
This is an update to the response below. It took this company 3 months to respond to this review. Do not order from them. They are liars. I sent you pictures of both wigs with the confirmation number. NO RESPONSE from your company AT ALL! My bank refunded my money through a dispute. Stop lying. I sent you all the information by email 7 times and no response EVER! It's not a reputable company and their wigs are trash! ZERO STARS
Dear Sharon, we truly appreciate your purchase and this review. We feel sorry that the purchase didn't work great.
We would like to look into the issues and check the emails so we can know it better and collect more useful informations to improve our products and service, however we don't have access to get your order number with the informations provided. We hope the issue has been resolved now. If not, kindly email us at customercare@luvmehair.com or start an online chat with us (5am-5pm PST Time). We'd try our best to get it solved as soon as possible.
According to our return policies, we need some pictures of the wig to confirm the wig condition before giving the return informations, which would need our customers to work with us to expedite the return process. Satisfying every customer is our unremitting pursuit. We have been improving our return policies with the feedbacks given to meet our customers' satisfaction. We hope to provide you with better experience next time.
Thank you again for your time and support. Luvme wishes you all the best.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, many thanks to your 5-star review! It overwhelms us so much. We hope you found the most amazing wig for you. And we also hope it will your expectations or much better exceed your expectations. We always want what is best for you.Luvme Hair wishes you happiness every day.