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Lug has a rating of 1.78 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lug most frequently mention customer service problems. Lug ranks 668th among Beauty Products sites.
Ive got the purple and pink ones and they are so much better then using regular hair ites that have damaged my hair
This business delivers quality merchandise but has horrible customer service. They provide a phone number but never answer the phone. They have a customer service email address but if they respond at all (and sometimes they don't) it's sometimes days or weeks later. Their shipping is just as bad. They charge your card the day of the order and ship anywhere for a week to 6 weeks later. They refuse to cancel orders that have not yet shipped. They require you return the item and pay for the return shipping.
This business delivers quality merchandise but has horrible customer service. They provide a phone number but never answer the phone. They have a customer service email address but if they respond at all (and sometimes they don't) it's sometimes days or weeks later. Their shipping is just as bad. They charge your card the day of the order and ship anywhere for a week to 6 weeks later. They refuse to cancel orders that have not yet shipped. They require you return the item and pay for the return shipping.
Tip for consumers:
Be ready for horrible customer service and extremely slow shipping. You cannot cancel orders even if they have not shipped for over a month, then when they finally deliver, you must pay return shipping. Be ready for them to charge you card the minute you order, then wait for them to decide to ship a week to 6 weeks later.
Products used:
Handbags, Luggage, Accessories, Clothing
I ordered a lug bag from QVC which I did receive (because it's QVC) and decided I wanted a charm for it. Ordered on 2/7/2023 and have not received. They charge your credit card as fast as they can and give you a 30 min window to cancel. I cannot cancel my order or get my money back. Emails to their customer service email address go unanswered. I likely will never use the bag I ordered because I am so displeased with this company. Do not order unless you don't care if you get charged for merchandise you may or may not ever see.
Tip for consumers:
That you may or may not receive the item ordered and if you want a refund if it's been too long you won't get one.
I purchased a water bottle holder on line through Lug-Live on May 1 & have yet to receive it. It is now May 24, and I have yet to be able to get any follow up on the UPS tracking number that was apparently assigned. When I put in the number, I get "We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information." I have contacted the support email and have gotten excuses, but at least they respond, even though the info is useless. Will never go directly through the Lug company again. Too much hassle.
Tip for consumers:
Lug is supposed to be a reputable company, but their shipping is truly a disaster. A customer should not need to hound the company continually for information regarding when the order will ship.
Products used:
Haven't received the order yet, so haven't used it.
Ive got the purple and pink ones and they are so much better then using regular hair ites that have damaged my hair
There's NO excuse for poor customer service. Even an apology. I work for a successful company and we only have 4 people and yet we ALWAYS respond. And if we are delayed we APOLOGIZE and offer something as a sincere apology!
Tip for consumers:
But from qvc instead
I have been trying to contact them for 6 weeks. The purse I ordered got sent back by UPS and I never received it. They don't answer their phones, don't reply to emails, and there is no submit" button on their customer service website form.
I love Lug bags…! I have three of these great bags and always got them from QVC. This time a missed a show and the opportunity to get a little crossbody that I want to use for vacations so I decided to purchase it from Luglife.com. Great mistake!
The shipment is pricey, around $10 a pop. I am still waiting and it has been almost 3 weeks and nothing. I called, no answer, left message, still waiting.
I wrote, Where is my bag? Got an answer that all shipments were delayed….!
Anyways, girls and gals…! My recommendation, buy from QVC if you really like a Lug Bag. Never from lug life.com
I hope Amy ( the owner and wonderful designer of these bags) read this note. She seems to be a pretty together woman and very reasonable. I try to never miss a QVC show and her presentations.
I am a SeniorLugLife girl and her bags are very convenient for all I carry everyday. Please Amy, read this review and make appropriate changes to the shipping protocols.
Stay healthy and creative. The best to you and your pretty family.
Frances, a SeniorLugLifefan!
June 1,2023 UPDATE!
Finally got my bag! Very nice for travel. I am going to keep my promise, I will buy from QVC always. I love LUG bags! But to avoid aggravation it is best to catch them on QVC. Better shipment time and better prices.
BAD BAD BAD NEVER HAD A RETURN BY THEM NEVER GOT MY ORDER! NEVER WILL BY FROM THEM AGAIN! BAD SERVICE
I recieved my fabfitfun box the other day and there were lug products in there very nice creams for the hands
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