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Lotimena
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LotimenaReviews 510

3.3
lotimena.com

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Lotimena Reviews Summary

The company exhibits a mixed reputation, with customers appreciating the variety of styles and affordable prices. However, dissatisfaction arises predominantly from discrepancies between product representation and actual quality, with many items described as poorly made and inaccurately sized. Customers frequently express frustration with the return process, particularly regarding high shipping costs to return items to China and inadequate customer service responses. Overall, while the company succeeds in attracting customers with appealing designs and competitive pricing, significant improvements in product quality and customer support are essential to enhance overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
157
value
113
shipping
113
quality
484

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Washington
1 review
0 helpful votes
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Excellent
June 11, 2021
Updated review

Good site, found it a bit difficult to navigate at times

Date of experience: June 11, 2021

Good site, found it a bit difficult to navigate at...
May 10, 2021
Previous review

Good site, found it a bit difficult to navigate at times

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
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Very disappointing
June 10, 2021
Updated review

Very poor quality goods. Cheap materials and even the moonstone pendant was not a moonstone. I am only keeping one item and will be returning the order. Even the return process is not easy. My order came in 2 lots and the First pack did not have a slip detailing how to return the goods but the second pack that came a week later did. I went online and was unable to find my way around the site to get a return code.

Date of experience: June 10, 2021

Quick and easy
May 10, 2021
Previous review

Quick and easy.

Date of experience: May 10, 2021
Ireland
1 review
0 helpful votes
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1st experience with Lotimena.
July 10, 2021
Updated review

The clothes looked very appealing and at a good price, on the website. I was very disappointed with the quality of the products I received. They were badly finished, inferior materials and 1 dress came completely wrinkled, as if it had been crumpled up very tightly. I took photos of same to show the problems, if your quality control would like to see them.

Date of experience: June 10, 2021

Easy to manage site
May 10, 2021
Previous review

Easy to manage site. Great selection. Great value.

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
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Long wait for disappointing tops
June 10, 2021
Updated review

Ordering was easy, but the 4 tops were delivered in 3 parcels. I placed the order on 4th May, but the final 2 arrived on 10th June.

The first top did not look as good as in the picture. I liked the second, but it had a small hole in it. The remaining 2 are OK, but not as nice as I had hoped from the pictures.

Date of experience: June 10, 2021

Easy to use, no problems
May 4, 2021
Previous review

Easy to use, no problems

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
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Happy customer
June 9, 2021
Updated review

Straight forward but disappointed that i had to go to pay before finding out about shipping charges.

Date of experience: June 9, 2021

Straight forward but disappointed that i had to go...
May 10, 2021
Previous review

Straight forward but disappointed that i had to go to pay before finding out about shipping charges.

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
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Quality
June 9, 2021
Updated review

Love the colours, but quality could be better.
Delivery was very slow and communication was poor. The tracking system does not work.

Date of experience: June 9, 2021

Looking good so far!
May 10, 2021
Previous review

Looking good so far!

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
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Nothing but praises from me
June 9, 2021
Updated review

Very happy with my purchases so far. Great quality and unique designs

Date of experience: June 9, 2021

Very happy with my purchases so far
May 10, 2021
Previous review

Very happy with my purchases so far. Great quality and unique designs

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
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Not recommended
July 9, 2021
Updated review

Neither items were true to size the tee shirt was only for a joke so I made do. The dress I couldn't even get on. When it came to returns I was told it would cost a lot to return it and it would take a long time to get a refund. I was offered 15% of the value and keep the dress, which I decided to take, the dress will go to a charity shop. I wait to see whether I get any refund!

Date of experience: June 9, 2021

So far so good, waiting to see the things I have ordered
May 10, 2021
Previous review

So far so good, waiting to see the things I have ordered

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
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Ok but not as vivid colours as shown on website, plus sizes are on the small side.
3 items bought, all shipped separately, took a few weeks to arrive

Date of experience: June 9, 2021

Great choice
May 9, 2021
Previous review

Great choice

Date of experience: May 9, 2021
GB
1 review
0 helpful votes
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A bit confusing working out free shipping and discount if I got the discount I was still charged for delivery worked out better value for free postage rather than writing wish in for discount

Date of experience: June 8, 2021

A bit confusing working out free shipping and discount...
June 3, 2021
Previous review

A bit confusing working out free shipping and discount if I got the discount I was still charged for delivery worked out better value for free postage rather than writing wish in for discount

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
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Easy to see and find what i wanted, lots of great items great choice.

Date of experience: June 8, 2021

Easy to see and find what i wanted, lots of great items
May 8, 2021
Previous review

Easy to see and find what i wanted, lots of great items

Date of experience: May 8, 2021
GB
1 review
0 helpful votes
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Delivery too long
July 8, 2021
Updated review

Expensive shipping costs, too long a delivery, did not realise it came on a slow boat from Chine

Date of experience: June 8, 2021

Expensive shipping costs
June 6, 2021
Previous review

Expensive shipping costs

Date of experience: May 7, 2021
GB
1 review
0 helpful votes
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Nice stuff!
June 7, 2021
Updated review

I like the website, it's user-friendly. The clothes are well-photographed and ordering instructions are clear.

Date of experience: June 7, 2021

Attractive website, very easy to use
May 1, 2021
Previous review

Attractive website, very easy to use. I like it!

Date of experience: May 1, 2021
GB
1 review
0 helpful votes
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First Purchase
July 7, 2021
Updated review

Offered first order free delivery but no code or coupon number to apply so had to pay£ 5.94 in fee.

Date of experience: June 7, 2021

Offered first order free delivery but no code or coupon...
May 7, 2021
Previous review

Offered first order free delivery but no code or coupon number to apply so had to pay£ 5.94 in fee.

Date of experience: May 7, 2021
Ireland
1 review
0 helpful votes
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Fabric,
June 6, 2021
Updated review

I felt the quality of the garments were not as good as I had thought from the adverts

Date of experience: June 6, 2021

So far ok
May 7, 2021
Previous review

So far ok.

Date of experience: May 7, 2021
GB
1 review
0 helpful votes
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Very disappointed with the quality and fit of item Nothing as nice as picture,,

Date of experience: June 6, 2021

Easy and quick
May 4, 2021
Previous review

Easy and quick.

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
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Abysmal quality. A complete rip off
July 6, 2021
Updated review

Cannot get free shipping for first order and wish discount. I know you may think it's greedy, but it is how my expectations were managed.

Date of experience: June 6, 2021

Cannot get free shipping for first order and wish discount
June 2, 2021
Previous review

Cannot get free shipping for first order and wish discount. I know you may think it's greedy, but it is how my expectations were managed.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Wow buy
June 5, 2021
Updated review

Very easy & quick to order although it took a while to come but not left disappointed

Date of experience: June 5, 2021

Very easy & quick
May 6, 2021
Previous review

Very easy & quick

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Sheer disappointment
July 5, 2021
Updated review

Very difficult to understand payment method plus coupon doesn't show up and free shipping for first order is non existent. Clothing looks lovely though and I look forward to receiving my order.

Now, having received the trousers I ordered, it was very noticeable that the fabric is not the same as in the photo. A foul dirty yellowish cream colour instead of white. It is of such poor quality that my grandmother in her day would not even have used it as muslin to strain foods. Feeling thoroughly ripped off and deliberately misled I have vowed never to buy clothing online again from Lotimena or anyone else.

Date of experience: June 5, 2021

Very difficult to understand payment method plus coupon...
June 3, 2021
Previous review

Very difficult to understand payment method plus coupon doesn't show up and free shipping for first order is non existent. Clothing looks lovely though and I look forward to receiving my order.

Date of experience: May 4, 2021
Ireland
1 review
0 helpful votes
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Not Happy
June 5, 2021
Updated review

The delivery time at 30 days was far too long The tracking number didn't work.

Date of experience: June 5, 2021

Grand experience
May 5, 2021
Previous review

Grand experience

Date of experience: May 5, 2021