Look Fantastic

I have bought several orders at this site.The firs ones were ok, i was so excited to find this site. I een orderd something a week before last christmas and it came on time. But LAST ORDER that i recieved contained FAKE Aveda invati shampoos. Ihave been using aveda for years, an i know how the real product smells, feels and looks.the ones they sent me smelled like soap, te color was much lighter and the texture was more like a fluid(as if it was water mixed in). I contacted them about this but they havent reolied yet. Also aveda invati spray smeeled like alcohol. Like it was spoiled. Now i'm starting to think other products i bought were also fake or tempered with and i just didint notice. I hope they will reply and resolve this issue.if they do i will let you know(maybe they dont know what the supplier is sending)

Placed this order on the 25th November, with given 5-7days delivery.
After endless messages, and listening to excuses that their busy. ( Aren't We All) In which I like to state. THAT LAST YEAR DURING COVID THEY SEEMED TO DELIVER ON TIME. Within their time stated.
Now that they're trying to re coop business after last year, meaning possibly cutting back on warehouse staff?. Their customer service is absolutely appalling.

With constant messaging backwards and forwards,. We are now nearly over 2 weeks since the supposed promise of delivery.

With only part of it supposed to be shipped?.

I'm still missing half of the order.

The question is… WHY ARE THEY CONTINUOUSLY TAKING ORDERS IF THEY HAVE A SUPPOSED BACK LOG IN THEIR WAREHOUSE OR A PROBLEM WITH GETTING THEM DISPATCHED?.

This is certainly the worst this year, of online shopping experience I have dealt with.

Most retailers inform of delays.
THESE DO NOT.

Their code of business practice is disgusting.

I ordered shampoo, conditioner in one order and two packets of Imedeen sun tablet s in another. The shampoo and conditioner arrived, severely damaged, damaged, lost about 50 percent of the shampoo. The tablets, ordered on Jan 11 has not arrived. I asked for a replacement and after 1.5 month they managed to get one packet here. They said the have set out replacement for packet no 2, which never came, They said they sent yet another replacement which also did not arrive. Now, May 13 they have sent out the 3rd replacement and because I told them we meanwhile have moved offices, they refuse to be responsible for getting this packet to me. I have written countless mails, having to log in on their website. They don't answer the questions you ask in you mail, it is like a robot is replaying, it really is like talking to a wall. They should close this website, especially after I read here that some of the product they are selling may be copies and not original wares, that is a horrendous thought. Don't ever buy anything from them.

I purchased a GHD hairdryer from Lookfantsic without knowing it comes with a UK plug (info not mentioned on the website) so I returned it immediately. The hairdryer was returned to their warehouse on 6/11, and I have been contacting their customer service ever since. Each respondent said she would give me update shortly but there was no update whatsoever. I am very angry of the money I paid (hairdryer $150 + usps return postage $60=$210) and lost. Do not trust this company!

7/6 update-customer care replied and yet still no update on my return and refund. This has been going back and forth at least 10 times in the one month period after my returne delivered at their warehouse. It is very frustrating that I have to chase them and trying to find out the whereabouts of my return and refund. Each representative says he or she will reply shortly and I never, never got an update from them. To this date, I am quite positive that I would never get my money back. Such a scam! I will contunue to escalate my concern until the company proves they are trustworthy and reliable to the customers. That's it! Give me money back.

Poor service - delivery still hasn't arrived after several weeks - when I chased for an update, the only statement I got was 'warehouse issues' - never want to order from Look Fantastic again :(

Lookfantastic used to be a great online store, I ordered from them often and never had any problems until this year.

For some reason they started shipping ordered products separately, e.g. you receive confirmation e-mail that they have sent the cream, shampoo and makeup, and then a couple of days later they inform you that they have now despatched the cleanser as well. So you have to wait for two packages. Which would not be such a problem, if the second part arrived, however that never happens. First time I contacted them (you have to print and fill in the form), to say that I have received first part of my order, but that one product sent separately was missing. They agreed to send it again. While i was waiting for it, I was stupid enough to make another order (I've never had problems with them before, so I trusted that everything will turn out ok with my first order, and they had a great offer at the moment).

Well, deja vu! They again sent most of my order the very next day, but a cream was sent separately five days later. And surprise, surprise - not only I haven't received the product from the very first order (sent TWICE), but now there is no trace of the second part of the second orher either! That means three products went missing (it's been almost three months already, so I doubt any of them will turn up) and I'm definitely not ordering from them ever again.

It is all ridiculous from the begining. I put some items on my basket to buy it later and suddenly i wake up with the notifications from my bank which i have payment for look fantastic.
I have send an email to their customer service before dispatching but they pretented like it was and were told i can return once i received and i said that one okay tooo.
Now tried to return my items which i wasnt purchased from my side and asking for the return fee.
And i get sick of hearing their copy- paste answer.
AND THE PRICE IS ALREADY MUCH CHEAPER PRODUCTS WEBSITE EVEN WITH THE DISCOUNT.

Terrible customer care
Terrible customer care! Beware!
I always buy stuff on this website, I like the products and the prices. Shame their customer care is so bad. They are very quick to respond to your complaints and very apologetic, but it stops there. Completely lack of skills and interest in finding a solution to any problem you might have with your order.
I placed an order like a month ago, I've never received it because it got probably lost somewhere, and I'm still waiting for a refund. They say they can't give me a refund till they start an investigation to see what happened with the order. Unbelievable! They have enough proof I never received it, as it says very clear on the tracking details that it has never been delivered to me. Actually, last thing on tracking details says it has been sent back to retailer (lookfantastic). But they tell me they don't have it! It's obvious they don't have any intantion whatsoever in giving me my money back. So all I can do it's to stop buying from them and write this review so people know what to expect if they have a problem with their orders. Opt for other websites much more serious than this one if you don't want to loose your money, and your time and energy dealing with their customer care!

After offering next day delivery; I have received order confirmation, delivery address confirmation and order details. Yet I have still not received my item. The reason to use websites like this are to order items you need immediately with the option to receive next day delivery.

Trying to find details to get in contact with customer services is a challenge. Though they state they are open 24hours a day fro any query Monday - Friday... on the SAME page at the bottom it then states the call lines are only open 8am-8pm. Odd...

I could not log into my account to send a message as they said my email address was invalid...(though they are happy enough to spam me with advertising emails!) so I had to recreate another account.

Having ordered this item on TUESDAY and it is now FRIDAY! I needed this item for the weekend to take on holiday. I had to re-order from a trusted website for next day delivery.
Would NEVER use this website or company again. TERRIBLE customer service... if that is what you can call it!

I can't even begin to describe how careless, incompetent, and useless their customer support team is. HORRIBLE HORRIBLE HORRIBLE STAY AWAY OR THEY WILL WASTW EVERY WAKING SECOND YOU HAVE AND EVERY PENNY YOU HAVE. HORRENDOUS COMPANY AND TEAM.

I live in southeast Asia, so most companies don't ship to my country. Then I found LookFantastic and they also have great deals and good prices. After reading many negative reviews about LookFantastic, I felt skeptical about the company. However, since I needed to buy some products so badly, I decided to place an order on the 30th of August 2019. After a few hours, I received an email about payment problem. I tried to resolve the problem many times. I have talked to their customer service for almost a week until they suggested to cancel the order. I didn't cancel it immediately. Then, they canceled some of my order, so I canceled the rest. They promised to send refund 3-5 working day. But it has been 10 days already, and I still haven't received my refund. As I discussing the issue with them two days ago, they told me they haven't taken the payment. How could they said they didn't take it while it's been deducted from my account since I placed the order. I've even sent information as they need such as a photo of my transaction as well as the transaction number, but the problem has not been solved. Is this company try to scam me? I'm so disappointed. Stay away if you don't want to have a problem like me.

ORDERED (FROM AUSTRALIA) BRAUN EPIL-SILK 9 BONUS EPILATOR. TRACKING NUMBER DIDNT WORK. ARRIVED FROM UK WITH 'EUROPEAN 1' POWER CORD NOT COMPATIBLE WITH AUSTRALIAN POWER OUTLET. TICK BOXES FOR RETURN WOULDNT LOCK IN SO SENT COMMENT WANTING TO EXCHANGE INCORRECT LEAD FOR ONE APPROPRIATE TO AUST, VIA RESPONSE EMAIL. RECEIVED REPLY 'I AM SORRY THIS ITEM ONLY COMES WITH A STANDARD PLUG. THESE PRODUCTS ARE DESIGNED TO BE USED IN THE BATHROOM AND FOR THIS REASON THEY COME WITH A SHAVER PLUG WHICH IS SAFE TO BE USED IN THE BATHROOM'. ALSO AGREED TO SEND EMAIL WITH RETURNS LABEL ATTACHED - DONT RECALL RECEIVING. BRAUN IN AUSTRALIA WONT EXCHANGE POWER CORD, CAN BUY FOR $55. WILL TRY SNAIL APPROACH. TRIED TO SEND REVIEW WITH OTHER COMPANY, AFTER COMPLETION COULDNT-NO SEND/SUBMIT OPTIONS.

Made an order on their ". Ca" website on August 18th. Estimated delivery date showed August 27th-August31st. After waiting and waiting, with tracking numbers that didn't work, I contacted customer service who were of no help with scripted responses. I think it's incredibly misleading they are pretending to be a local company to wherever you are located - they pretended to be Canadian and then my order shipped from Europe! I'd now be responsible for duties, import and customs fees all without this being disclosed. The customer service was of zero help even after a month passed the delivery date. They claimed to have reshipped the order even though I was demanding a refund because I did not want the order anymore. They shipped with a courier I've never heard of, who's tracking shows nothing more than "received, forwarding to destination country" for more than a month again. I finally threatened to report the charge and get my money back from American Express as it was now over 2 months past the delivery date I was promised, and they have now banned my account! How lovely. What an utterly slimy, scamming company and I can't believe they are even operating.

I never made a comment on any online shopping site, but now, I must give one due to the very bad experience I had with LookFantastic.fr.
1. I made another on 22/06, and was informed that the package could be delivered from 26-28/06. In 03/07, while the package was confirmed to be delivered on their courier service website, didn't receive my package. When I send a message to LF, I was told to wait until a month later to make a claim. First stupid thing!
2. Then, getting back on 22/06, I was told to confirm the address, which is another stupid things since this is not the first time I make an order from their site to be sent to that address. This seems that they try to create a long string of message and make you tired.
3. Then, I was required to sign in the form by handwriting. SInce i don't have printer at home, the CS staff said that he/she will send me a form by post. I waited until 2 weeks and no thing.
4. I must print the form by myself, send it to them, in the part "Items not receive", I wrote"The whole order", the they get back to me with this message "I am sorry. In the non disclaimer form items not received please write the names of the items you have not received. This is neccasary for further investigation. " Opssssss, do you have to be so rigit like that?
Of many years order goods online, I never had such a bad experience as this way with LookFantastic. When I found out this website, I intended to be their loyal customers since they offer some brands that I need. But... BYE NOW!