Logaster Reviews Summary
The company has garnered a reputation for delivering high-quality logo and business card designs at affordable prices, with many customers expressing satisfaction with the ease of use and the professional results. However, significant concerns arise regarding customer service, particularly in response times and accessibility. Customers report frustrations with delayed support, difficulties accessing purchased designs, and inadequate communication channels. While the service is praised for its capabilities, these recurring issues with customer support detract from the overall experience, leading to mixed sentiments about recommending the company.
This summary is generated by AI, based on text from customer reviews
I have created a nice looking logo and business cards for my company. The creation process is simple and the prices are reasonable.
I made great business cards and logo with Logaster. I'm happy to use this service. They saved me tons of time
Good application for good result! Nice. Just spend a few minutes and got my logos. But I would like to see more design items with a logo.
As I can see they updated their service and it became even more professional and up to date.
I like it very much and it's pleasure to work on this service.
But they need to change their Home page, because it doesn't correspond to that what you can see inside of own account.
I created several logos and they look very awesome. I will recommend it to everyone, who needs a logo for business. Prices are affordable.
Excellent service for a small business. Helps to start your branding easy and not expensive. Recommends to everybody!
It's such a shame because this company has a great product but I am completely frustrated with their customer service. The only way to get in touch with them is by email should you have any trouble. Their business card design that comes with their $50 package does not download automatically for trim allowance in printing. I learned this the hard way once a trip to the printer deliverable a highly unsatisfactory product. They make you contact their support to obtain this STANDARD file... need it in a hurry?! Forget it! You get an instant message saying they will respond in 1-2 days. I messaged them late Thursday night saying it was URGENT and they still have not responded with the necessary business card file to take back to the printer. Now when I try to log in it's not recognizing my email. Says there is no account with that name. Which now is requiring I contact them AGAIN to even be able to log in and get the logo designs I paid for. And wait another 1-2 to hear back on that reply. I also contacted them with a question before I made my purchase and they never responded to that message either. Great product especially on the fly... unless... you run into difficulty that is, then you may be out the money and miss a crunch deadline. For this reason I would NOT recommend this company at all.
Created a logo, paid $32.00 to download, once I paid, was no longer able to access the logo created. Tried to edit another logo version and asked to pay again. Contacted support and no reply as of yet.
Hi Heather,
We are very sorry that you had a bad experience with our service!
We just got the opportunity to respond here, also we replied to your email within two days of your request.
The logo will be activated automatically after receiving payment on our side.
Sometimes bank payments may take a little longer. Therefore, if your logo was not activated after payment, we recommend our users to contact our support with the payment ID for the fastest solution to the problem.
If you have any questions, please write to us at support@logaster.com. We are always happy to help!
There is so many interesting and useful options that I can choose. And thats it... I am truly very very satisfied with this service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi!
We are very sorry that you had a bad experience with our service!
We just got the opportunity to respond here, also we replied to your email within two days of your request.
If you want to get business cards with a trim area. The service can generate it for you, with a 2 mm trim area.
More details in the article: How Can I Get a Business Card Layout with Cutting Lines?
https://logaster.zendesk.com/hc/en-us/articles/360031779872
We never delete user accounts without their request.
Most likely, you registered an account using another email or using social networks.
If you have any questions, please write to us at support@logaster.com. We are always happy to help!