They offered me $25 to come back. Coupon didn't work on anything I put in the cart. Online help said must purchase $75 worth. Nowhere in the email is this written. This is all it says: $25 off your purchase offer valid through October 2,2022 at 11:59 PM ET in LOFT stores in the US and on LOFT.com for orders shipped within the US on styles as marked. Single use only. Offer excludes Sneak preview, third-party merchandise and charitable items. To receive discount at LOFT.com, promo code must be entered at online checkout. So it's a scam to get you to shop. Wasted my time for sure.

I've been a client of LOFT since it first opened and I am stopping now. They are using the Pandemic as an excuse to treat clients horribly. While other stores make an effort, they will not let people try on clothes because "they are cleaning the dressing rooms". Employees are despotic and rude. What a pity and a shame!

What I love most about Loft.com is the sales. You can get some really great deals for the quality of clothing. I have found the sizes can differ from item to item but reading reviews if there are any on each item is helpful.

I do not like their site. There is a couple of issues with the upper menu coming down and staying down and it won't go away when you move your mouse away from it. This is very annoying because you have to refresh to get rid of it. I do a ton of shopping online for my job and I know how sites work, this is problem and they refuse to fix it. There have been times I have decided not to order from them because I spend too much time dealing with this flaw.

I also have had to wait longer than I'd like for some deliveries. Not always but I find a lot of value with a company who can get my order to me in a week or less. Anything more than that and it's one I will think twice about shopping with regularly.

A new loft store opened in my area. The clothes are beautiful European style. Great colors. Very serious and professional look. I started shopping at Loft in store and online to find out that the quality of the merchandise is not too good. I was very disapointed. You have to choose carefully and it is better to go to the store instead of shopping online to choose the materials that will last more. I believe that this business has potential. They are trying to sell affordable beautiful products but the quality needs to be improved.

I stayed at the Aloft in West Little Rock on Oct 31,2021 and when I arrived, the front Desk Wynter S. Miller was very professional, Friendly, Polite, knowledgeable about the hotel amenities and willing to go above her call of duties to make sure my first time staying at The Aloft Hotel was a great experience, but unfortunately my father had to be taken to the hospital and I wasn't able to stay, but Ms Wynter made me feel great by showing concern and understanding. I will return and stay at the aloft because of the friendly family atmosphere. Thanks Ms Wynter S. Miller

I always paid my balance in full and on time. As of end of 2022 they decided to charge me $1.00 interest charge on my balance. But I did not have any balance! And then they continue adding a late fee on the interest charge. Until it piled up to $15.84, and after paying that in full, they sent me a next statement for another $31.68, when my last purchase in their store was almost a year ago and which was paid in full.
LATE FEE ON INTEREST CHARGE ON A $0.00 BALANCE. That's how they summarized it over the phone. The rep Adrienne was extremely rude, very disrespectful tone, she would not let me talk, raising her voice and demanding to listen to her. Very unprofessional!
I paid the late fee on the interest charge in full and closed my account with Loft. THEY ARE FRAUD. I will never set foot in their stores again. God bless them!

If you have a "Rewards Loft Card". Cut it up.if dont use the card, in 6mths. They will close your acct and run a credit report before they decide to reopen your acct. They dont respect customers time. These stores, will go out of business real soon.

I walked into Loft at Lynnhaven mall and when the sales lady saw me she didn't even acknowledge the fact I was even in the store, this happened once before and I didn't say anything. Destiny is the store manager and I don't believe she would like this behavior either especially when I spend a lot of money buying these clothes. If this is the way you treat customers I'll go somewhere else

Shopping in my local store is fine but ordering something online is a nightmare every time I have done it. Placed online orders for 2 items that were not in my size In store. Two weeks later and said items still haven't shipped! Called customer service - several times - and after getting the same canned speech was told they "estimate" delivery tomorrow so can't "look into it" till then. Well if it's due here tomorrow and is still "processing" then clearly I'm not getting my merch tomorrow! Awful!

Horrible company. They close most of their stores for the pandemic and then encourage free shipping with large orders. But when you go an return something they make you pay 7.95 for each order returned- even if your item costs the same or less! No exceptions! Of course not advertised until you try to return! Even when you do not have a store within two hours of your location! HORRIBLE. Never again will I purchase. I really like their clothing but sorry, your penny pinching of customers is bad form. If I could give 0 stars I would.

I've been awaiting a return to process from LOFT for weeks. I get that it's the holidays but I figured I'd reach out and inquire via their Chat option to find out the status of my return and hopefully have it processed soon (the tracking from my return label, too, tracks and confirms that they have had the item for quite some time). Yet, the customer service agent I spoke to was downright rude and condescending to me for merely asking questions such as time frame. Baffling that a company would allow a rep to speak to a customer like that! My questions could have easily been answered and/or resolved...but that's not anywhere close to the customer service treatment I received.

Wondering now if I'll ever get my money returned. I'll certainly never shop here again after that experience.

I keep buying from them because I like their styles but the quality is so so bad I have to stop. The last several shirts I've bought from them have gotten holes on second or third wear. One actually fell apart in the washing machine and it was a T-shirt! There is no reason you shouldn't be able to put a T-shirt in the wash. I'm wearing one of their shirts today for only the second time and just looked down and saw holes in it. I really am done wasting my money on them. On top of the poor quality, the customer service is horrible. They literally do not care if you are unhappy with your purchase. Terrible business.

Love the t-shirts, skirts, and great prices, but I ordered several items in early August and they still have not arrived. I got an email that said they were shipped on September 2 and it is now September 23! The information with the tracking number states: "Tracking details will be available once the package arrives at the USPS facility. Please check back soon!" What!? The package hasn't even arrived at the USPS facility three weeks after Loft Outlet says it was shipped. What a joke. I have a feeling I will never get my order.