LocalFlavorReviews 142

I purchased a restaurant voucher for $15 which was to provide me $30 in value when redeemed at the chosen restaurant. The restaurant, Cafe Creole Caribbean Spice in Port Charlotte, FL refused the voucher. I contacted LocalFlavor via their voicemail system three times over two weeks. It took them ten days before they responded via email. I requested their customer service call me to discuss my issue and was refused. During the multiple voicemails I left on their automated answering service, I described my problem using the restaurant voucher they had sold me. I told them the restaurant had refused to accept the voucher. The LocalFlavor representative, Jackie K wrote me telling me that some restaurants are struggling due to covid-19 and that they may not be able to honor the voucher. During the back and forth emails I exchanged with Jackie K, she told me the restaurant can do whatever they want and that LocalFlavor has no responsibility in the matter. When I responded that I wanted a credit, exchange, or refund I got the cold shoulder. I was told my claim was made after the 14 day warranty limit after purchase (it had been 18 days). I asked to have a manager or supervisor call me many times and never got a call. Instead, I finally received a generic email from Michelle F, Sr. Consumer Loyalty Coordinator, telling me I should either use the voucher or just gift it to someone. Is this Loyalty Coordinator in touch with reality? How can I use or gift a voucher the restaurant rejected? LocalFlavor sold me a worthless, unusable certificate and will not take any responsibility for it. They will not refund my $15 or exchange it for another voucher. LocalFlavor is still knowingly selling restaurant vouchers to The Café Creole Caribbean Spice.

I have been a loyal customer for years and have purchased many certificates for Gianfranco Restaurant located in Bedford, NY. I called them directly to see if they would accept them for "take out only orders" during this pandemic and was told "no". I am seriously concerned about dining indoors and this restaurant does not offer outdoor seating. I was not asking for a refund, simply for them to honor my certificates. Most of us are facing financial struggles. During this unprecedented time it's so important to unite as a community and be sensitive and empathetic towards others. I'm terribly disappointed with the feedback received. It's highly unlikely I would recommend this restaurant based on their uncaring response. LocalFlavors SHAME ON YOU for not supporting or defending the needs and concerns of your customers. No one could have predicted this quarantine. When health is concerned, exceptions should clearly be considered. Let this lie on your conscience.

I purchased many restaurant certificates with a 6 month shelf life. Two weeks later Illinois closed all inside dine restaurants because of covid. They did not reopen until 6/26 so I lost 2 - 3 months to redeem. I have asked for a 60 day extension, but was declined. Fraud and false advertusing

I purchased two certificates for a local restaurant, but cannot use them, since me and my wife are considered "compromised" and cannot dine in. Our certificates say for dine in only. We asked if we could therefore apply the certificates to take out. The owner refused, telling us to speak with LocalFlavor, they should return your money. I've contacted LocalFlavor multiple times and have received the same canned rejection note each time. They are only interested in making money and not their customers.
At a time when companies and people are banding together to help each other, LocalFlavor is showing it's true colors. What a horrible example of greed and terrible customer service.

They extended the expiration dates of restaurants by 6 months but the problem is this virus will still be a hidden monster then. I'd assume half of us Americans will not step into a restaurant till a vaccine comes out. I wrote to them asking if they will refund my money or allow it to take out, they will do neither. When I bought this I did not expect a deadly virus was going to hit the world like this, I assume by law they can't expect us to put our life on the line to redeem this and should give us our money back. So many companies are doing the right thing and helping people during this time, this company. LOL they are asking you to go into the fire.

I purchased 2 localflavor certificates ($182) for a show at a Dinner Theatre place. My original theater date was for March 13,2019. That show was rescheduled Due to Covid19 virus. The theatre has since the closed and will be until furthur notice. I sent localflavor an email asking it my certificate expiration date would be extended due to the theatre being closed, their response was NO. I sent them another email asking if I would be recieving a refund and again their answer was NO. So how is this possible that they can keep my money and not provide the service I paid for. The dinner theatre has stated that they are not affiliated with localflavor(they are 3rd party) and therefore they are unable to do anything for me

I ran a coupon for my business in 2018. I have a documented agreement of ONLY (1) ad which was valued at $885.00. To this date they are still running 50% off coupons for my company, and collecting the revenue. There have been over $1600. 00 in Coupons sold by them, and counting. No one will respond to our calls or emails. I would tell you not to purchase from them but if something isn't selling they just pay Groupon to sell their coupons!

My husband and I have used Local flavor to try new restaurants for years and were always satisfied... they offered a large selection of restaurants to choose from and th ecustomer service was fine. Not so much anymore! By the time the coupon book comes in the mail, all of the best coupons are gone on line and... even worse there are so few restaurants to choose from that we have started to look elsewhere for a better choice. We've tried checking the box that is supposed to alert us that there is a new coupon for a restaurant we are interest in trying, but that never happens... TOO BAD... this was a good magazine and website when it was owned by the original group.

I bought 2 coupons. The first restaurant said they quit selling their coupons 6 months ago even though Local flavor continues to sell them. The other restaurant had been closed for months. Totally worthless.